Indosat MAKE Presentation 2009
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This document provides an overview of Indosat's knowledge management initiatives from 2007-2009. It discusses Indosat's vision, mission and values, as well as the organizational structure and programs established to promote a culture of knowledge sharing. Examples of knowledge management activities highlighted include knowledge forums, communities of practice, knowledge cafes, training programs, benchmarking activities and knowledge portals. The document also evaluates Indosat's performance based on criteria for knowledge-driven organizations.
Indosat MAKE Presentation 2009
- 1. INDOSAT KNOWLEDGE PROFILE2009 INDONESIAN MAKE STUDY
- 2. AgendaSekilas IndosatVisiMisi Value IndosatVisiMisiStrategidan Program KM IndosatStrukturOrganisasi KMKM danInnovation CapabilitiesEvidence
- 3. SEKILAS INDOSAT20062004Q1 - 200920084036385738903886PermanenJumlah Pegawai+ 2041 Karyawan OS+ 2250 Karyawan OS+ 2117 Karyawan OS+ 1764 Karyawan OSNORTH SUMATRASOUTH SUMATRAKALIMANTANSULAMPAPUAMIDISELULARFIX PHONE14 %75 %11 %JABOTABEKEAST JAVA BALI NUSRAWEST JAVALine of BusinessCENTRAL JAVA DIYWilayah Operasi
- 4. Bidang Usaha Indosatadalah :Seluler, Telekomunikasi Tetap, Multimedia KomunikasiData&Internet (MIDI)Usaha SelulerTelekomunikasi TetapMIDI PenjelasanPenyelenggara Seluler Kedua Terbesar di Indonesia
- 5. SLI, FWA dan Lokal
- 6. Pendapatan Terutama dari SLI
- 7. Multimedia, Komunikasi Data, Internet dan Satelit
- 9. 75% pendapatan usaha
- 10. 11% pendapatan usaha Kontribusi Korporat
- 11. Umum
- 12. Generasi Muda
- 13. Korporat
- 14. UKM
- 15. Residensial
- 29. INDOSAT VISI, MISI, VALUELEARNING FOCUSVISI ¡°Menjadiperusahaanpenyediasolusiinformasidankomunikasipilihan¡±TEKNOLOGI1CELLULARIPBASIC TECHNOLOGYCOMMERCIAL/BUSINESS2MISIMARKETINGCUSTOMER SERVICEMengembangkanproduk, jasa, dansolusi yang inovatifdanberkualitasdanyang memberikanhasil yang terbaikbagipelangganBerpartisipasidalampeningkatankualitaskehidupanstakeholderSecarakonsistenmeningkatkan shareholder valuePRODUCT DEVELOPMENT MANAGEMENT & BUSINESS SUPPORT3BASIC MANAGEMENTWORK EFFECTIVENESSLEADERSHIP4IBAMLPIBUMLPISMLPEDCORPORATE VALUESIntegrityTeamworkExcellencePartnershipCustomer Focus
- 30. CORPORATE VALUE : KEUNGGULANSalahsatu corporate values di Indosat adalahkeunggulan, dimanasetiaporangdituntutuntukselalumemiliki¡°SEMANGAT MENJADI YANG TERBAIK¡± danselalusiapuntuk¡°MENGEMBANGKAN KEMAMPUAN¡±PengembangankemampuanSemangatmenjadi yang terbaikkeunggulanteknologijaminankehandalan
- 31. INDOSAT KM INITIATIVESLEADERSHIP & TOP MANAGEMENT COMMITMENTKNOWLEDGE FACILITIESKNOWLEDGE PORTALKNOWLEDGE EVENTTRAINING CENTERMYLEARNINGINFINITIKNOWLEDGE CAFEMYINDOSATMYLIBRARYINNOVATION CENTERCOMMUNITY OF PRACTICESLIBRARYI-CAFEMYKNOWLEDGEMYVALUESCOMMUNITY OF INTERESTCEO BLOGNETWORK ONLINELEARNING POLICYSME REWARDEXPERTISE CAREER PATHTRAINING SEBAGAI KPIKNOWLEDGE FORUMSOCIAL OBLIGATIONEDUCATIONSCHOLARSHIP
- 32. INDOSAT KNOWLEDGE FORUMKnowledge Forum adalah sebuah forum bebas dan informal yang mengupas beragam pengetahuan dan wawasanyang melibatkan berbagai lapisan di dalam perusahaan, yang akan mendukung terbentuknya budaya belajar mandiri dan budaya berbagi pengetahuanBRANDLEVELTOPICNUMBER OF EVENTS1648¡.COI meliputi : Indosat @venturer, IVC, KlubFotografi Indosat, Indosat Book Readers, Music, Spiritual Activities, etc
- 33. VMS KM INDOSATMENJADI PENGGERAK DALAM PENGUASAAN, PENCIPTAAN, DAN PEMANFAATAN PENGETAHUAN UNTUK MENGHASILKAN INVOASI YANG MENDUKUNG PENYEDIAAN SOLUSI INFORMASI DAN KOMUNIKASI YANG TERDEPANVISIMEMANFAATKAN TEKNOLOGI YANG TEPAT, SISTEM PEMBELAJARAN DAN BERBAGI PENGETAHUAN YANG EFEKTIFMENGEMBANGKAN INFRASTRUKTUR DAN SISTEM UNTUK MENUMBUH-KEMBANGKAN BUDAYA BELAJAR DAN BERBAGI PENGETAHUANMISIBUDAYA BELAJARSISTEM DAN MEKANISMETEKNOLOGISTRATEGIKM Indosat berusahauntukmengintegrasikanprosespenciptaandanpemanfaatanpengetahuankedalambisnisprosesterutamauntukmemudahkandanmempercepatprosespenciptaannilaitambah
- 34. KM ROADMAPReward and Recognition Program
- 35. Building KM Capacity
- 38. E-Learning
- 39. Community
- 44. KM Infrastructure -Develop Knowledge Accessability
- 46. Develop Innovation drive System
- 48. Develop Knowledge Sharing Culture
- 49. Maintain Knowledge Sharing culture
- 50. Reward and Recognition Program
- 51. Ensure Knowledge accessabilityScattered Knowledge Initiatives(¡ - 2008)
- 52. STRUKTUR ORGANISASI KMGROUP HEAD HUMAN CAPITAL MANAGEMENT(GANDUNG A. MURDANI)DIVISION HEAD LEARNINNG AND CAPABILITIES MANAGEMENT(EDI RIYANTO)TRAINING OPERATION(ITUK HERARINDRI)LEARNING PROGRAM MANAGEMENT(ENDY JUNAEDY)SPECIAL TRAINING AND KNOWLEDGE MANAGEMENT(INDAH ANANTI)TRAINING FACILITIES MANAGEMENT(LALU IRAWAN)KM EVENT ORGANIZERKM PROGRAM & STRATEGYKM REPOSITORY & LIBRARYKM FACILITIESInhouse Training Management
- 59. KM Development
- 61. Training Policy
- 64. Library and Knowledge Center ManagementBenchmarking Program
- 65. Social Obligation Management (KerjaPraktek / TugasAkhir / Program Magang Indosat)Training facilities managementTraining services and support management
- 66. ImplementasiolehUnit TerkaitRincianRencana/ ImplementasiProyekMerancangmetodekerja & skenarioproduk/jasaMenampungidedariinternalDukunganPeluncuranPasarsampaidenganPascaPeluncuranKM & INNOVATION CAPABILITIESWILAYAH KNOWLEDGE MANAGEMENTWILAYAH INNOVATION CENTERINDIVIDUAL AND/OR UNIT/FUNCTIONKNOWLEDGE CREATIONKNOWLEDGE CREATIONKNOWLEDGE UTILIZATIONIDEEKSPERIMENVENTUREIMPLEMENTASIKNOWLEDGE EXCHANGE/ SHARINGKNOWLEDGE SHARINGIMPLEMENTASIKNOWLEDGE RESOURCEStraininge-learningSTRATEGIPRODUCTSERVICESBUSINESS PROCESSJob assignmentworkshoptask force & project
- 67. MYKNOWLEDGE PORTALLIPUTAN KNOWLEDGE EVENTFORUM DISKUSIPERATURAN PERUSAHAANDISKUSI DENGAN AHLI KITAMAIN MENU
- 68. Message : ¡°Innovate through Co-Creation between Employee and Customer¡±Internal WebsiteExternal WebsiteINNOVATION CENTER PORTAL
- 69. INDOSAT KM AND MAKE CRITERIASKNOWLEDGE DRIVEN CULTURESENIOR MANAGEMENT LEADERSHIP1283KNOWLEDGE BASED PRODUCTSHAREHOLDER VALUEMAKE CRITERIA4INTELLECTUAL CAPITALVALUE BASED KNOWLEDGE CULTURE765KNOWLEDGE SHARINGLEARNING ORGANIZATIONSTRONGNEED IMPROVEMENT
- 70. NEXT ON INDOSAT KMKnowledge Convention and IKMA (Indosat Knowledge Management Award)Penajaman Knowledge MappingLeaders Sharing PolicyCOP as a part of Group KPI
- 71. evidences
- 73. INDOSAT COMMUNITYOffline EventIndonesian Consumunity Expo 2007 Program by HobbyContent (by CP)Portal/ OnlineCapturing external idea and needs to provide the better services and productsblackberry communityagent communityIM3 @ schoolEvent Walk The World 13 Mei 2007
- 74. IWIC (Indosat Wireless Innovation Contest)
- 77. HEADQUARTERCoP ActivitiesNational Customer Service
- 78. Procurement
- 79. Internal Audit
- 81. Human Capital Management (HR Forum)
- 82. Business Strategy (IC Forum)
- 83. Jabotabek Region
- 84. West Java Region
- 85. Kalimantan Region (X2 Forum)
- 86. South Sumatra RegionREGIONAL OFFICE
- 87. KNOWLEDGE CAFE
- 89. KNOWLEDGE DISSEMINATION FACILITIESINDOSAT LIBRARYINDOSAT TRAINING CENTERI-CAFEAUDITORIUM 001
- 90. TRAINING FOR COP CHAMPION AND CHANGE AGENTS
- 91. APRESIASI INDOSAT 2008The Best Contact Center 2008, 9 Mei 2008Untuk 11 kategori, seperti : The Best Operation, The Best Design Technology, The Best Infrastructure, The Best ContributionThe Asian Wall Street Journal Award 2008, 9 Mei 2008Indonesia¡¯s Top 10 Company urutan ke 6 dan Inovasi urutan ke 5Islamic Finance Award 2008 , 10 Mei 2008The Biggest and The Most Active Sukuk Issuer 20082007 Vision Award for Annual Report, 14 Juli 2008League of American Communications Professional (LACP) competitionAnnual Report Award 2007 , 12 Agustus 2008The Best Private Non Financial ListedIndonesia¡¯s Best Wealth Award 2008, 14 September 2008Best Wealth Creator Award 2008E-Learning Award, 28 Oktober 2008E-Learning for Corporate (Terbaik 2)Metro TV MDGs Award, 29 Oktober 2008Best Program dalam mendukung tujuan MDGs no. 5, Kesehatan Ibu HamilBRTI Award, 10 November 208Best Achievement AwardIT Inspiration Award, 10 Desember 2008
- 92. FORSEL AWARD, 1 Januari 2009GSM Favourite 2008 ¨C pilihanpelangganTOP BRAND AWARD, 12 Februari 2009Untuk kategori produk Mentari, IM3, dan MatrixCALL CENTER AWARD 2009, 13 Maret 2009The Best Call Center untuk kategori TelekomunikasiINDONESIA GOLDEN RING AWARD 2009, 18 Maret 2009Untuk kategori Operator Data ServiceAPRESIASI INDOSAT 2009PR OF THE YEAR 2009, 16 April 2009Gold Winner for Concept Program and Result ProgramPEFINDO AWARD 2009, 27 April 2009Best Bond IssuerSERVICE QUALITY AWARD 2009, 7 Mei 2009Gold Award untuk Cellular (GSM) Service PointsTHE BEST CONTACT CENTER INDONESIA 2009, 30 Mei 2009Platinum Award untuk The Best Contact Center OperationINDONESIA CELLULAR AWARD 2009, 14 Juni 2009The Best Operator GSM 2009
- 93. INDOSAT KNOWLEDGE PORTALmyindosat portalinnovation center portalmylearning portalnetwork online portalinfiniti portalmyknowledge portalmylibrary portal
- 94. MYLEARNING REWARD 2009MyLearning Best PollingMyLearning Subject Matter ExpertPeserta MyLearning Day 2009 Soft CompetitionMyLearning Best Learner
- 95. TELADAN PIMPINAN (SHARING)Fadzri Sentosa (Direktur Jabotabek & Regional Sales) Gamareza (Group Head National Customer Service)KNOWLEDGE CAF? 1KNOWLEDGE CAF? 3KNOWLEDGE CAF? 7Rhenald Kasali (Ketua Program MM UI) Wahyu Wijayadi (Direktur Corporate Services)Fuad F (GH Integrated Marketing) Guntur S Sibro (Direktur Marketing)
- 96. BENCHMARKING DAN RISET SEPUTAR KM (OUTGOING & INCOMING KNOWLEDGE)Padaperiode 2007-2009, Indosat Learning Organization, telahmenjadiobjek benchmark danmenjadiobjekpenelitianmahasiswaOBJEK BENCHMARK / NARASUMBEROBJEK RISET Bank Indonesia
- 98. Medco Energy
- 99. Toyota Astra Finance
- 102. Garuda Indonesia
- 103. 2 orangmahasiswa S3
- 104. 7 orangmahasiswa S2
- 105. 5 orangmahasiswa S1
- 106. 4 orang internship program ¨C magangdaridalamdanluarnegeri
- 107. INDOSAT LIBRARY
- 108. THANKYOU
Editor's Notes
- COI :Fishing@ventureBAPORKES (IVC, dll)Spiritual Activities
- Visi : WHAT ?Misi : WHY DO WE EXIST ?Strategy : HOW ? (pilihan cara untuk mencapai)Visi Misi dibingkai jadi satu tanpa panah
- Innnovation :Product / Services / Corporate Strategy (external)Excellence Operation (inside)Looping process di Knowledge CreationOutcomes dariimplementasi :Strategy Products ServicesMyIdea