Infographic Portofolio Ibrahim Zidan
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Ibrahim Zidan has extensive experience in project management, team management, and technical roles over 15 years. He has led IT operations teams and completed 7 IT projects. He holds several certifications including PMP, ITIL, MCSA, and MIS. Throughout his career, he has delivered projects on time and on budget while achieving high customer satisfaction.
Infographic Portofolio Ibrahim Zidan
- 1. PMP速, ITIL, MCSA, MIS A Portfolio of previous acheivements and career progression history. Ibrahim Zidan ITSM Scanme Business Card
- 2. Progressive learner and Knowledge Communicator, Professional Perfectionist and Innovator. Always looking for new challenges to conquer and goals to acheive. Highly developed technical, interpersonal, writing and leadership skills. Data analysis practiced to perfection, Decisions supported by Infographic reports. Career Portfolio Project ManagementTechnical Experience Support Teams Management Experience Breakdown Project Management Team Management Technical Experience 5YearsOfPureTechnica lExperience5Ye ars experience of leading IT O p erationsteams Completed 7I TProjects WHATS MY STORY 2010 2011 2012 2013 2014 2015 2016200920082007 Education Work @ Schlumberger Sr. IT Analyst@ EtisalatUAE Tech Support Engineer @ New Horizons Courses Coordinator & Tech. Admin. MCITP, MCSA, MCTS MCP, MOS Delta Academy MIS Bachelor Degree Microsoft MCP: 3813861 Member: 5119212 ITIL foundation Member: 4724064 PMP PM Institute @ duUAE Service Desk Engineer @ ASTADPM IT Support Supervisor
- 3. Creating project plan, Assigning resources, Risk Assisment, Imple- minting changes, Obtaining approvals. IT Portal ASTAD Project Management Projects Timeline Eventhough I obtained my PMP certification in 2016 but i have participated and delivered multiple projects during my career below are the timelines of my complet- ed projects. HPSM Implementation Involved in Defining scope, risk assesment and Executing. Responsible for Managing Chang- es and and Monitoring Risk. HPSM Implementation 2016 2015 2014 2012 2010 du Telecom UAE Involved in Defining scope, risk assesment and Executing. Responsible for Managing Chang- es and and Monitoring Risk. Connected Backup Automation Schlumberger Involved in risk assesment and Obtaining Project Plan Approval. Responsible for Monitor and control and Monitoring Risk. GSC Office Relocation Schlumberger Creating project plan, Assigning resources, Risk Assisment, Imple- minting changes, Obtaining approvals. ManageEngine Implementation ASTAD Project Management Creating project plan, Assigning resources, Risk Assisment, Imple- minting changes, Obtaining approvals. QA and KPI Development ASTAD Project Management
- 4. Having worked in 4 different industries (Training, Telecom, Oil and Gas and Construction) with a dynamic market with ever changing technologies and business requirements my team has always over-acheived customer satisfaction, Cost control and top quality deliverables. On Job Acheivements Successfully rebuilt three IT support funtions: 24/7 IT Servicedesk, onsite support, Asset Management. Building IT Support Implemented NPS, IT Tickets surveys, Quality Score cards, Escalation matrix. Complaint management Process. QA and Complaint Management Developed, Documented, Obtained approvals, Published 25 core IT Processes for ASTAD. Process Development PMP Project Management Professional: 4724064 MCP Microsoft Certified Professional : 3813861 MCTS Microsoft Certified Technology Specialist : 3813861 MOS Microsoft Office Specialist: 10100611 MCSA Microsoft Certified Systems Administrator : 3813861 MCSE Microsoft Certified Systems Engineer : 3813861 ITIL ITIL Foundation Certifi- cate: 5119212.20303476 MCSA A D C B H E F G Microsoft Certified Solu- tions Associate : 3813861
- 5. Personal Information Data analysis and business integration IT professional with a multi-na- tional organizations exposure with excellent communication skills and a key player in diverse teams, with experience in four business fields on which I have proven my quick learning and continuous improvement mindset and abilities. Project Management experience that supports my potential in business integration and quality control emphasizes my understanding of IT service delivery methodologies and positively affects involved business interaction. 28% Valid driving license Negotiable Notice Period Married 1 Baby Girl THANKS FOR YOUR TIME