Information Technology Specialist
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The Information Technology Specialist position at Buffalo Wild Wings corporate headquarters involves providing technical support to employees through help desk tickets, phone calls, and emails while completing desktop support tasks like software installations, computer imaging, and troubleshooting issues. Candidates should have at least 2 years of computer support experience, an associate's degree in computer science or related field, proficiency with Windows and Mac operating systems, and strong customer service and communication skills. Responsibilities include responding to support requests, identifying and resolving technical problems, maintaining an asset database, and assisting with new technology implementations.
Information Technology Specialist
- 1. Buffalo Wild Wings Job Posting Template Join a team that is all about sports, great food, family and friends. We are a Minneapolis-based, growing restaurant chain with a fast paced, high energy environment with amazing growth. To see for yourself, contact the recruiter with the instructions below. The Information Technology Specialist will be responsible for providing exceptional internal guest service while completing a variety of helpdesk and desktop support activities for the Buffalo Wild Wings, Inc corporate headquarters, and for corporate owned restaurants. Education / Training / Experience: Associate degree in Computer Science or related field, or equivalent training is required. Qualified candidates should have a minimum of 2 years experience in computer (desktop) support, and have a proven dedication to customer service, as well as a passion for technology. Requirements: ? Ability to quickly and effectively learn and adapt to new technologies. ? High Proficiency with Windows XP - Windows 7, Microsoft Office 2003-2010 in an Enterprise environment. ? Proficiency with Mac OS X ? User Administration in Active Directory ? Knowledge of mobile device operating systems (BlackBerry Server, iPhone, Android, Active Sync etc.). ? A general understanding of basic LAN, connectivity, router administration and network administration. ? Demonstrated skills in providing technical support to users of company personal computers either on-site or remotely. ? Demonstrated ability to successfully work on multiple, complex tasks and projects in a fast-paced environment. ? Demonstrated strong and effective Customer focus and desk-side support skills. ? Experience creating process documentation a plus. ? Prior experience in a multi-site restaurant or retail environment a plus. ? Must possess clear written and verbal communications Responsibilities Include: ? Respond to telephone calls, emails and help desk tickets for technical support. ? Monitor help desk software and perform appropriate resolution activities in a timely manner, proportional to the degree of difficulty or amount of research necessary for the solution. ? Identify, research, and resolve technical problems. ? Work with users to provide effective and reliable computing systems.
- 2. Buffalo Wild Wings Job Posting Template ? Maintain database of serial numbers and other characteristics for company-owned laptop and desktop equipment in near-real-time so that at any point the location of each asset is known. ? Perform software installations and computer imaging on new and replacement computers. ? Perform difficult break-fix service for computers and peripherals as well as problems involving application software. May refer very complex repair situations to level 3 support and may work with other Information Technology associates on larger more complex projects. ? May develop and maintain high quality software images for laptop and desktop systems. ? May determine optimum hardware for desktop and laptop images. ? Develop and perform system configuration and repair procedures. ? Provide support for all user IT related issues. Work with available resources to provide effective solutions and problem resolution. ? Provide computer hardware ready for use to associates and field users by responding to requests from Human Resources and other notifications. ? Perform routine assignments without supervision. Supervisor is notified of exceptional conditions or unusual situations. ? Assist with implementation of new technologies. ? Assist in the operation of Information Technology department as required. ? Keep abreast of technology advances, trends, hardware and software products relative to customer support services Buffalo Wild Wings, Inc is a NASDAQ-traded (BWLD) restaurant company and an equal opportunity employer. www.buffalowildwings.com