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Inmar RLA Ops Excellence Award 2011

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Joe Prevec, LSSBB
Joe Prevec, LSSBB

Inmar received the Reverse Logistics Association Operational Excellence Award for its work with ADT, America's largest home security company. Inmar designed and implemented a scalable closed-loop system to manage ADT's returned parts process involving 16 suppliers and 40,000 part numbers across 130 branches. The new system automated warranty and disposition decisions, significantly improved compliance and increased credits for returned parts, saving ADT an estimated $3.5 million annually. Inmar also completed the design and initial implementation in just two months. ADT now employs the successful system across all its U.S. branches.

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Special Recognition Inmar Receives RLA Operational Excellence Award As noted in the February 15 issue of the Informer, Inmar has received the RLA Operational Excellence Award from the Reverse Logistics Association. This honor is awarded annually to the company that demonstrates leadership in the effective execution of reverse logistics. Inmar was recognized for work performed on behalf of ADT -- America's number one provider of electronic security systems and services. To be considered for the award, Inmar had to: 1) Demonstrate the development of a clear reverse logistics strategy, including goals and metrics, in alignment with ADTs corporate strategy 2) Show that measurable efficiencies had been achieved through the integration of technology, hardware and software solutions into reverse logistics operations 3) Illustrate seamless and visible reverse logistics operations that crossed functional and organizational boundaries 4) Document exceptional use of human capital, innovation and continuous improvement. The ADT project was complex and involved a large number of moving (and replacement) parts. ADT needed a system to help the companys 130 U.S. branches staffed by 2,100 technicians and 212 material handlers manage their returned-parts process that involved 16 major parts suppliers and a parts list with 40,000 individual parts numbers. To address this need, the Inmar team, collaborating with ADT and their key suppliers, designed and implemented a scalable, highly-efficient rules-based, closed-loop system that automated product warranty and disposition decisions and significantly redistributed returned product handling responsibilities between ADT and Inmar. The new program improved warranty compliance at both the branch and technician level, significantly increasing credits received by ADT for returned parts and resulting in a projected annual savings of $3.5 million. In addition, supplier return authorization cycle time was reduced to an average of 1.9 days with related administrative time and shipping costs cut dramatically. Whats more, the Inmar team completed the design and initial implementation of this new system in just two months! ADT is now employing this system in all 130 U.S. branches following a very successful 10-week pilot program that demonstrated that for every $1 ADT spent, they saved $8. When asked about Inmars work with ADT, Eric Blue, director, Supply Chain Planning at ADT Security Services, said, Inmar did a great job of collaborating with us to develop a best practice solution that fit our specific needs. They understand the reverse logistics process, what works in certain situations and what does not. It takes a lot of people to successfully execute a project of this size. To all the Inmar associates who helped design, implement and support this project, while managing a myriad of additional responsibilities . . . congratulations on a job well done! And, a very special thank you to our associates who handle ADT product and ensure we provide exceptional service to this client every day! Core Inmar Implementation Team Support Team Matt Allan - Operations Joe Prevec - Project Manager Leo Barber - System Support Terry Cole - Operations Jonathan Smith - Operations Tracy Blevins - IT Mike Granger - Initial Sales Larry Vass - IT Mike Campanaro - IT Ron Hoffman - IT Lisa Venable Client Value Manager Mike Cole - Customer Support Ronda Johnson - Client Services Marcus Ware Data Analytics Rick Kinney - Metrics
Tommy Jonas - System Support Andrew Wing - IT Chris Tejeda - Scrap Solution Sarah Joyner - Client Services Nick Pellegrino - Operations

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Inmar RLA Ops Excellence Award 2011

  • 1. Special Recognition Inmar Receives RLA Operational Excellence Award As noted in the February 15 issue of the Informer, Inmar has received the RLA Operational Excellence Award from the Reverse Logistics Association. This honor is awarded annually to the company that demonstrates leadership in the effective execution of reverse logistics. Inmar was recognized for work performed on behalf of ADT -- America's number one provider of electronic security systems and services. To be considered for the award, Inmar had to: 1) Demonstrate the development of a clear reverse logistics strategy, including goals and metrics, in alignment with ADTs corporate strategy 2) Show that measurable efficiencies had been achieved through the integration of technology, hardware and software solutions into reverse logistics operations 3) Illustrate seamless and visible reverse logistics operations that crossed functional and organizational boundaries 4) Document exceptional use of human capital, innovation and continuous improvement. The ADT project was complex and involved a large number of moving (and replacement) parts. ADT needed a system to help the companys 130 U.S. branches staffed by 2,100 technicians and 212 material handlers manage their returned-parts process that involved 16 major parts suppliers and a parts list with 40,000 individual parts numbers. To address this need, the Inmar team, collaborating with ADT and their key suppliers, designed and implemented a scalable, highly-efficient rules-based, closed-loop system that automated product warranty and disposition decisions and significantly redistributed returned product handling responsibilities between ADT and Inmar. The new program improved warranty compliance at both the branch and technician level, significantly increasing credits received by ADT for returned parts and resulting in a projected annual savings of $3.5 million. In addition, supplier return authorization cycle time was reduced to an average of 1.9 days with related administrative time and shipping costs cut dramatically. Whats more, the Inmar team completed the design and initial implementation of this new system in just two months! ADT is now employing this system in all 130 U.S. branches following a very successful 10-week pilot program that demonstrated that for every $1 ADT spent, they saved $8. When asked about Inmars work with ADT, Eric Blue, director, Supply Chain Planning at ADT Security Services, said, Inmar did a great job of collaborating with us to develop a best practice solution that fit our specific needs. They understand the reverse logistics process, what works in certain situations and what does not. It takes a lot of people to successfully execute a project of this size. To all the Inmar associates who helped design, implement and support this project, while managing a myriad of additional responsibilities . . . congratulations on a job well done! And, a very special thank you to our associates who handle ADT product and ensure we provide exceptional service to this client every day! Core Inmar Implementation Team Support Team Matt Allan - Operations Joe Prevec - Project Manager Leo Barber - System Support Terry Cole - Operations Jonathan Smith - Operations Tracy Blevins - IT Mike Granger - Initial Sales Larry Vass - IT Mike Campanaro - IT Ron Hoffman - IT Lisa Venable Client Value Manager Mike Cole - Customer Support Ronda Johnson - Client Services Marcus Ware Data Analytics Rick Kinney - Metrics
  • 2. Tommy Jonas - System Support Andrew Wing - IT Chris Tejeda - Scrap Solution Sarah Joyner - Client Services Nick Pellegrino - Operations