This document analyzes social media use and online organizing efforts during the 2010 UK general election campaign. It finds that (1) candidates were deluged with emails triggered by single-issue campaigns, (2) these campaigns were successful in securing commitments from parties, and (3) the Liberal Democrats lacked infrastructure compared to others for turning online support into real-world action. Overall, social media had some influence but traditional large-scale media like TV and mailers remained most important. Effective online organizing required tools for emailing, surveying, and supporting issue-focused campaigns.
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Innovation & New Media - UK General Election: 2010
18. 24,709 26,646 44,485 52,315
1,122,838
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200,000
400,000
600,000
800,000
1,000,000
1,200,000
Lib Dem party Labour party Conservative party Lib Dem leader Labour leader's wife
Twitter followers
28. ? Candidates deluged with emails from local
constituents – triggered by single issue campaigns
? Genuine success in getting commitments from all
parties
? Best example ‘Tuition Fees’ pledge from National
Union of Students
39. ? Social media not decisive
? Apart from a few people who messed up
? Some influence in shaping national media agenda
? Some useful intelligence
? Highest impact activity not under formal party control
? But does help mobilise and organise supporters
? Lib Dems had the weakest infrastructure to turn support
into action. Did this hurt their ability to react when the
polls surged?
? Elections still being won and lost on messaging – via
the biggest and most intrusive media:
? TV, press, direct mail and leaflets through the door
Editor's Notes
Only Twitter stories were of relatively minor candidates having to resign for tweeting something idiotic.