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Innovation, Socialization & Gamification
On a Dime
Judy Anderson
Director, Meetings & Travel at GameStop
#pcmaCL @JudyRAnderson
? Not a presenter!
? Gen X’er planning for Millennials
? Lean & Mean team
Say hi to Noelle, Samantha & Katie
? GameStop!
Who am I?
#pcmaCL @JudyRAnderson
Who is GameStop?
A global multi-channel video game, consumer
electronics and wireless services retailer with
more than 6,600 stores worldwide.
GameStop makes the most popular
technologies affordable and simple.
#pcmaCL @JudyRAnderson
? 4500 Store Managers
? 80% male
? 24-30 yrs
? 500 DMs & RDs
? 200 Corporate
? 2,000 Vendors
? 1,500 Tech Brands
? 3,000 Consumers
Who is our attendee?
#pcmaCL @JudyRAnderson
? Lean team
? Tight budget
? Need more $$ … Sponsorships
? Engaging our attendees
? Appeal to the Millennials
? New & Innovative ideas
What’s our challenge?
#pcmaCL @JudyRAnderson
Innovation will happen!
(hard trend)
Reinvention is up
to you …
(soft trend)
#pcmaCL @JudyRAnderson
Easy Reinvention
? Find the program formula that works best for your attendees!
(consistency promotes confidence)
? Commit to at least 5 GOOD changes!
? Survey responses
? Create an “under cover” feedback focus group
? ALWAYS ask,
“How can I apply this to my show?”
#pcmaCL @JudyRAnderson
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
Pivotal to Reinvention
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
#pcmaCL @JudyRAnderson
Facebook, 36%
Twitter, 20%
Pinterest, 15%
Email, 16%
Google, 6%
Tumblr, 2%
Other, 6%
Business Insider Intelligence
Social-Generated E-Com Revenue
#pcmaCL @JudyRAnderson
1. Identify what you want to accomplish via social media
2. Figure out where your customers are
Gamers love Twitch!
3. Keep the content flowing
- post regularly & relevant
4. Play it cool – don’t self promote
(80/20 rule)
5. Participate in trending hashtags to gain wider exposure
10 Ways to Socially Sizzle
#pcmaCL @JudyRAnderson
6. Give your posts more pizazz –
include pictures, videos and links
7. Give something away often – have contests
8. Tag fans in photos
9. Hashtag on everything!!!
10. Consolidate with a Multi Channel Social Tool
(HootSuite, Shoutlet, Sendible)
TIP: Keep on top of your social data (and customer insights) with a social media analytic tool
like Shoutlet or Socialbaker
10 Ways to Socially Sizzle
#pcmaCL @JudyRAnderson
Create Social Opportunities
Step N
Repeat
Cool
Visuals
Green
Screens
Hoards of
Zombies!
#pcmaCL @JudyRAnderson
Graffiti Wall
Create Social Opportunities
#pcmaCL @JudyRAnderson
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
Customize sponsorships
4
3
2
1
Vendor site visits
Vendor networking events
Share the social responsibility
Show Sponsors Some Love
#pcmaCL @JudyRAnderson
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
Excite! Engage! Empower!
Gamification
4
3
2
1
Random acts of fun
Attendee input
Philanthropic & green efforts
#pcmaCL @JudyRAnderson
Integrating game dynamics into your site,
service, community, content or campaign in
order to drive participation
Gamification
#pcmaCL @JudyRAnderson
? An event app with a leaderboard
? Add your sessions to Foursquare
? Create a Buzz Board: give props to
members creating the most buzz
? Give ribbons/prizes for
checking-in at stations
? Gaming, fun and engagement
during arrivals, down time & expo
Gamification
#pcmaCL @JudyRAnderson
? Sales Contest!
Celebration lunch or electronics
? General Session Host Contest
? T-shirt Design Contest
($2 goes to philanthropy)
? Video Contest
(free videos for you!)
? Photo Contest
(socialize the photos)
Gamification
#pcmaCL @JudyRAnderson
Random Acts of Fun
#pcmaCL @JudyRAnderson
? Music selection by attendees
? Menu selection by attendees
? Text to screen during general
sessions
? Audience response during general
sessions
Give specific credit everywhere you can!
Attendee Input
#pcmaCL @JudyRAnderson
? How can you give back?
? Raffle drawings as a fundraiser
? Ronald McDonald House
10 sponsored attendees
Photos shown during general sessions
? Go Green page: how to be green at work
? Green Event page: the event’s green efforts
Philanthropic & Green
#pcmaCL @JudyRAndersonResults
Excite
Engage
Empower
Social
Media
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
What did we spend?
$3,000
$5,000
$10,000
$10,000
$6,000
$2,000
$8,000
$2,000
$15,000
$4,000 $2,000
Chart Title
Photo Green Screen
Step & Repeat
Entertainment
Vendor Reception
Sponsored Giving
Random VIP area
App with Game
Tournaments
Text to Screen
Grafetti Wall
Autograph Wall
$67,000
#pcmaCL @JudyRAnderson
Prizes,
gifts & gift
cards …
Amex
points
Creative Savings
Amount Element
$4,000 Group comp flights for staff
$10,000 Cancel build-outs and moved to inside room
$13,500 Purchased projectors
(30 rooms at $450)
$300,000 Service Vendor Sponsorships
$1,050,000 $30 Gift Cards instead of $100 Dinners
(saved $70 x 5000 attendees x 3 nights)
$300,000 Custom Menus
($10 p/meal x 2 meals x 5000 attendees x 2 days)
#pcmaCL @JudyRAnderson
What’s your Great idea?
JudyAnderson@GameStop.com
#pcmaCL @JudyRAnderson
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