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innovative organization culture - shared

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Lene Krogh Jeppesen
Lene Krogh Jeppesen

The document discusses principles for spreading an innovative culture at the Danish Tax Administration (SKAT). It describes how an innovation and knowledge sharing unit of 10 employees with varied backgrounds develops changes that create value for users, society, and SKAT by starting with user needs rather than internal units. Key principles include collaborating across units, sharing insights via audio and video, and maintaining a professional environment through education, exchanging articles and books, and collaborating on projects.

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Principles for spreading an innovative culture Key take aways Professional environment Innovation & knowledge sharing [unit] Innovative organizational culture in the Danish Tax Administration (SKAT) Lene Krogh Jeppesen linkedin.com/in/lenekrogh
From subculture to innovation culture 10 employees Varied educational backgrounds Innovation and knowledgesharing [unit]
Developing and change in The Danish Tax Administration creates value for users, society and The Danish Tax Administration. Development and changes start with the users not the individual internal units. Danish Tax Administration Citizens and companiesSociety Innovation and knowledgesharing [unit]
1. Participating in other units problems/problem definitions 2. Projects and tasks solved in collaboration with colleagues 3. Insights are shared via sound, video and own experiences 4. Establishing capacity and terminology Principles for spreading an innovative culture
Education and a professional innovation environment Exchanging articles, books, conferences Discussing projects and methods Collaborating on projects Professional environment
Key take aways Top management Organizational change Skills and competencies Documentation When in Rome?
We will not sit in a project meeting and discuss what the user wishes and wants. We will play the audio again and listen to what they are saying. Examples Segmentering og viden om brugere 1. Segmentation and knowledge about users
You just ruined my day Segmentering og viden om brugere Usability test Examples 1. Segmentation and knowledge about users 2. Usability test
Examples 1. Segmentation and knowledge about users 2. Usability test 3. Developing interfaces and system requirements via rapid prototyping
Examples 1. Segmentation and knowledge about users 2. Usability test 3. Developing interfaces and system requirements via rapid prototyping 4. Wicked problems and radical innovation

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innovative organization culture - shared

  • 1. Principles for spreading an innovative culture Key take aways Professional environment Innovation & knowledge sharing [unit] Innovative organizational culture in the Danish Tax Administration (SKAT) Lene Krogh Jeppesen linkedin.com/in/lenekrogh
  • 2. From subculture to innovation culture 10 employees Varied educational backgrounds Innovation and knowledgesharing [unit]
  • 3. Developing and change in The Danish Tax Administration creates value for users, society and The Danish Tax Administration. Development and changes start with the users not the individual internal units. Danish Tax Administration Citizens and companiesSociety Innovation and knowledgesharing [unit]
  • 4. 1. Participating in other units problems/problem definitions 2. Projects and tasks solved in collaboration with colleagues 3. Insights are shared via sound, video and own experiences 4. Establishing capacity and terminology Principles for spreading an innovative culture
  • 5. Education and a professional innovation environment Exchanging articles, books, conferences Discussing projects and methods Collaborating on projects Professional environment
  • 6. Key take aways Top management Organizational change Skills and competencies Documentation When in Rome?
  • 7. We will not sit in a project meeting and discuss what the user wishes and wants. We will play the audio again and listen to what they are saying. Examples Segmentering og viden om brugere 1. Segmentation and knowledge about users
  • 8. You just ruined my day Segmentering og viden om brugere Usability test Examples 1. Segmentation and knowledge about users 2. Usability test
  • 9. Examples 1. Segmentation and knowledge about users 2. Usability test 3. Developing interfaces and system requirements via rapid prototyping
  • 10. Examples 1. Segmentation and knowledge about users 2. Usability test 3. Developing interfaces and system requirements via rapid prototyping 4. Wicked problems and radical innovation