Instio - a simple on premise feedback system
- 1. Imagine if you can reach out to all your unhappy customers right-on- time even before they leave your premises? Instant, uninfluenced feedbacks
- 3. Instio is a smart, simple, real- time, on premise, customer feedback solution We help you to improve your business by attending to your unhappy customers instantly We help your happy customers to become your real fans. Instio helps you to collect uninfluenced feedback from customers.
- 4. Change theme - Customizable background - Logo and button styles Multi Location & Enterprise grade - Designed for multi location based enterprises - Manage multiple brands & outlets - Branch / Facility specific survey questions Real time feedbacks - Present the tool to customer before he leave the premises. - Feedbacks are reported to management console in real time; enabling staff to take action immediately - Works offline and sync happens when WiFi is back Multiple steps of Survey - Capture your customer contact details - Get more detailed answers for your customized questions - Provides quick survey questions for those who does not want to go to more steps Direct Customer Engagement - Say hello to 85-95% response rates - Beautiful, on-premise, touch screen technologies designed to respect your guests time. Reputation Management - Timely interaction leads to better customer service - Avoids unattended or late feedbacks and bad reputation in social platforms
- 5. Intuitive web app to Manage feedbacks - Customizable Theme - View reports - Daily, Weekly and Monthly Digests - Instant Alerts for law rating feedbacks Net Promoter Score - Get real time Net Promoter Score (NPS) - Detailed , Graphical Analysis - Various types of reports and drill-downs Feedback Management - Keep note of suggestions, requests & complaints - Respond to customer, escalate issues - Share positive feedbacks to Social media and other platforms - Manage negative feedbacks - Tag and Filter feedbacks - Track corrective actions for repeat issues Offers and Discount Management - Offer Promotions and discounts based on real loyalty status of the customer Management Reports - Permission based access - Location and Facility based Performance Tracking - Automatic Back up of all data collected - No internal IT requirements except internet connection
- 6. Benefits Feedback Management A consistent process for generating and managing customer feedback so you can build your business. High Performing Staff Constant feedbacks and improvement drives improves team performance and your team becomes high performing team Responsible Business Taking out paper based feedback can save trees and environment. Increase Positive Reviews When there are positive reviews, users are prompted to share it with social platforms which will help you to increase your positive reviews on those platforms.
- 7. Who can use Instio? Hotels Restaurants Resorts Fast food chains Spa Salons Clinics Hospitals Car Care and many more
- 8. Contact us Instio Plot No 32, Mavelipuram, Kakkanad PO Kochi, Kerala 97460 66242