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Interactionchart

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Tuan Anh Nguyen

The process interaction chart summarizes the interactions between various business processes. It shows that processes like order shipment, manufacturing, and shipping directly support the main processes of customer order, purchasing, and warehouse control. The chart also indicates that quality assurance, document control, and facilities maintenance provide direct support to most other processes.

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Process Interaction Chart Inputs Main Processes Sub Processes CustomerOrder OrderShipment CustomerService ContractReview Marketing Sales Purchasing Warehouse CriticalRawMaterials SupplierRating Training Certification EmployeeSelection FinalInspection ReceivingInspection InprocessInspection SPC DocumentControl QualityAssurance Audit CorrectiveAction PreventiveAction ManagementReview ProductionControl Traceability Manufacturing NonConformingMaterialControl Shipping StockBase Facilities PreventiveMaintenance Calibration Safety Environmental ProcessEngineering Design EngineeringChangeControl MIS QualityRecords Order Customer Order 1 1 1 3 3 4 4 3 1 2 2 2 2 2 2 1 1 2 2 1 1 2 2 2 2 2 1 Order Shipment 3 2 2 1 1 2 1 1 2 1 Customer Customer Service 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2 Contact Contract Review 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 Marketing 1 1 1 1 2 2 Sales 1 2 2 2 2 2 Purchasing Purchasing 3 3 4 4 4 4 1 1 1 4 4 2 4 4 4 4 4 3 4 4 4 1 4 1 1 2 4 4 1 4 4 2 1 4 4 4 4 1 Warehouse Control 3 3 4 4 4 4 1 1 1 4 4 4 4 4 4 4 3 4 4 4 2 4 1 1 2 4 4 2 4 4 1 1 4 4 4 4 2 Critical Raw Materials 3 3 1 1 1 1 2 1 3 4 4 4 2 4 1 1 2 2 2 3 3 2 1 Supplier Rating 3 3 1 1 1 1 2 3 4 4 1 4 1 4 4 4 1 Human Training 4 4 3 3 4 4 3 3 4 4 2 3 3 3 3 3 3 3 3 3 2 3 4 3 3 3 3 4 3 3 1 1 3 3 3 3 1 Resources Certification 1 2 2 2 2 1 3 4 4 2 4 4 2 1 Employee Selection 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 4 4 2 3 4 3 4 3 3 3 3 3 2 2 3 3 4 3 1 Inspection Final Inspection 2 1 3 2 2 1 2 2 3 3 1 2 3 1 1 1 1 Receiving Inspection 3 1 3 1 1 1 1 2 2 1 2 3 2 3 1 1 2 2 2 1 1 1 Inprocess Inspection 3 1 3 2 1 1 2 3 2 3 3 1 2 1 1 1 SPC 3 1 3 2 4 1 2 1 1 2 3 2 3 3 1 2 1 1 1 Documentation Document Control 4 3 3 3 3 3 3 3 3 3 1 3 3 3 3 3 1 3 3 3 2 3 3 3 3 3 3 3 4 3 1 1 1 3 1 Quality Quality Assurance 3 3 3 2 4 4 2 2 1 1 2 1 2 1 1 1 1 1 1 1 2 1 3 1 3 1 3 2 2 2 1 2 2 1 2 1 Assurance Audit 3 3 4 4 4 4 2 2 2 2 2 2 1 2 2 1 3 2 1 2 2 2 1 1 2 2 2 1 Corrective Action 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 3 1 2 2 1 2 2 2 2 2 2 1 2 2 2 1 Preventive Action 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 1 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 1 Management Review 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 Production Production Control 4 1 4 4 4 2 1 2 4 2 2 2 2 2 2 2 2 4 2 2 2 1 1 2 1 1 2 2 4 2 2 2 2 1 Traceability 3 3 3 3 3 1 1 4 4 1 1 1 1 4 3 1 2 2 1 1 2 1 1 4 1 2 2 2 1 Manufacturing 3 1 3 3 2 1 1 1 1 2 2 2 2 2 2 1 2 1 2 2 1 1 2 2 2 2 1 2 3 1 1 3 1 1 2 1 Non Conforming Material Control 3 3 2 2 2 2 4 3 3 3 3 4 1 1 1 4 2 2 2 3 3 3 4 2 3 3 4 1 Shipping 3 1 1 3 4 4 3 4 4 2 1 1 4 4 2 2 4 2 1 Stock Base 2 2 2 4 2 2 3 4 4 2 1 1 2 3 1 2 2 4 4 4 1 Facilities Facilities 3 3 4 4 4 3 1 1 1 2 2 3 3 3 3 3 3 2 3 3 1 3 3 3 3 3 3 1 2 1 1 3 1 3 2 1 Preventive Maintenance 3 3 2 3 3 3 3 3 2 2 1 2 2 3 3 3 1 2 2 3 4 4 4 1 Calibration 3 3 2 3 3 3 3 3 2 2 2 3 2 2 4 3 3 3 3 2 2 3 4 4 4 1 Safety 4 3 1 2 2 3 3 3 4 4 4 1 4 4 1 4 1 4 4 1 3 3 1 1 1 4 1 Environmental 2 2 2 2 1 1 2 2 1 2 2 1 1 1 2 2 1 2 1 2 2 1 Engineering Process Engineering 2 2 2 2 1 1 2 2 2 2 1 1 1 2 2 2 2 1 3 2 1 2 3 3 2 2 2 1 1 1 1 2 1 Design 2 2 2 2 2 2 2 2 1 1 1 1 1 1 2 1 1 2 1 2 2 2 2 2 2 2 1 1 1 Engineering Change Control 3 3 3 3 3 3 3 1 3 3 3 3 1 1 2 3 3 2 3 3 1 3 3 3 2 3 3 1 1 3 1 Management MIS 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Information 1 = Direct Input 2 = Occasionally Direct Input 3 = Direct Support 4= Occasionally Direct Support Blank = No Interaction Outputs

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Interactionchart

  • 1. Process Interaction Chart Inputs Main Processes Sub Processes CustomerOrder OrderShipment CustomerService ContractReview Marketing Sales Purchasing Warehouse CriticalRawMaterials SupplierRating Training Certification EmployeeSelection FinalInspection ReceivingInspection InprocessInspection SPC DocumentControl QualityAssurance Audit CorrectiveAction PreventiveAction ManagementReview ProductionControl Traceability Manufacturing NonConformingMaterialControl Shipping StockBase Facilities PreventiveMaintenance Calibration Safety Environmental ProcessEngineering Design EngineeringChangeControl MIS QualityRecords Order Customer Order 1 1 1 3 3 4 4 3 1 2 2 2 2 2 2 1 1 2 2 1 1 2 2 2 2 2 1 Order Shipment 3 2 2 1 1 2 1 1 2 1 Customer Customer Service 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2 Contact Contract Review 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 Marketing 1 1 1 1 2 2 Sales 1 2 2 2 2 2 Purchasing Purchasing 3 3 4 4 4 4 1 1 1 4 4 2 4 4 4 4 4 3 4 4 4 1 4 1 1 2 4 4 1 4 4 2 1 4 4 4 4 1 Warehouse Control 3 3 4 4 4 4 1 1 1 4 4 4 4 4 4 4 3 4 4 4 2 4 1 1 2 4 4 2 4 4 1 1 4 4 4 4 2 Critical Raw Materials 3 3 1 1 1 1 2 1 3 4 4 4 2 4 1 1 2 2 2 3 3 2 1 Supplier Rating 3 3 1 1 1 1 2 3 4 4 1 4 1 4 4 4 1 Human Training 4 4 3 3 4 4 3 3 4 4 2 3 3 3 3 3 3 3 3 3 2 3 4 3 3 3 3 4 3 3 1 1 3 3 3 3 1 Resources Certification 1 2 2 2 2 1 3 4 4 2 4 4 2 1 Employee Selection 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 4 4 2 3 4 3 4 3 3 3 3 3 2 2 3 3 4 3 1 Inspection Final Inspection 2 1 3 2 2 1 2 2 3 3 1 2 3 1 1 1 1 Receiving Inspection 3 1 3 1 1 1 1 2 2 1 2 3 2 3 1 1 2 2 2 1 1 1 Inprocess Inspection 3 1 3 2 1 1 2 3 2 3 3 1 2 1 1 1 SPC 3 1 3 2 4 1 2 1 1 2 3 2 3 3 1 2 1 1 1 Documentation Document Control 4 3 3 3 3 3 3 3 3 3 1 3 3 3 3 3 1 3 3 3 2 3 3 3 3 3 3 3 4 3 1 1 1 3 1 Quality Quality Assurance 3 3 3 2 4 4 2 2 1 1 2 1 2 1 1 1 1 1 1 1 2 1 3 1 3 1 3 2 2 2 1 2 2 1 2 1 Assurance Audit 3 3 4 4 4 4 2 2 2 2 2 2 1 2 2 1 3 2 1 2 2 2 1 1 2 2 2 1 Corrective Action 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 3 1 2 2 1 2 2 2 2 2 2 1 2 2 2 1 Preventive Action 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 1 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 1 Management Review 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 Production Production Control 4 1 4 4 4 2 1 2 4 2 2 2 2 2 2 2 2 4 2 2 2 1 1 2 1 1 2 2 4 2 2 2 2 1 Traceability 3 3 3 3 3 1 1 4 4 1 1 1 1 4 3 1 2 2 1 1 2 1 1 4 1 2 2 2 1 Manufacturing 3 1 3 3 2 1 1 1 1 2 2 2 2 2 2 1 2 1 2 2 1 1 2 2 2 2 1 2 3 1 1 3 1 1 2 1 Non Conforming Material Control 3 3 2 2 2 2 4 3 3 3 3 4 1 1 1 4 2 2 2 3 3 3 4 2 3 3 4 1 Shipping 3 1 1 3 4 4 3 4 4 2 1 1 4 4 2 2 4 2 1 Stock Base 2 2 2 4 2 2 3 4 4 2 1 1 2 3 1 2 2 4 4 4 1 Facilities Facilities 3 3 4 4 4 3 1 1 1 2 2 3 3 3 3 3 3 2 3 3 1 3 3 3 3 3 3 1 2 1 1 3 1 3 2 1 Preventive Maintenance 3 3 2 3 3 3 3 3 2 2 1 2 2 3 3 3 1 2 2 3 4 4 4 1 Calibration 3 3 2 3 3 3 3 3 2 2 2 3 2 2 4 3 3 3 3 2 2 3 4 4 4 1 Safety 4 3 1 2 2 3 3 3 4 4 4 1 4 4 1 4 1 4 4 1 3 3 1 1 1 4 1 Environmental 2 2 2 2 1 1 2 2 1 2 2 1 1 1 2 2 1 2 1 2 2 1 Engineering Process Engineering 2 2 2 2 1 1 2 2 2 2 1 1 1 2 2 2 2 1 3 2 1 2 3 3 2 2 2 1 1 1 1 2 1 Design 2 2 2 2 2 2 2 2 1 1 1 1 1 1 2 1 1 2 1 2 2 2 2 2 2 2 1 1 1 Engineering Change Control 3 3 3 3 3 3 3 1 3 3 3 3 1 1 2 3 3 2 3 3 1 3 3 3 2 3 3 1 1 3 1 Management MIS 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Information 1 = Direct Input 2 = Occasionally Direct Input 3 = Direct Support 4= Occasionally Direct Support Blank = No Interaction Outputs