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UNDERSTANDING EXPECTATIONS: THE WHO, WHAT AND
WHY OF THE PROJECT
UNIVERSITY OF THE ARMED FORCES ESPE
APPLIED LINGUISTICS IN ENGLISH PROGRAM
INTEGRATIVE PROJECT III
STUDENT卒S NAME:
MARGARITA PAZMIO
YAKEE ACOSTA HERRERA
TUTOR卒S NAME: DR. MIGUEL VINICIO PONCE
THREE MAIN
COMPONENTS THAT
DEFINE A PROJECT
SPECIFIC SCOPE
DESIRED RESULTS OR
PRODUCTS
SCHEDULE
ESTABLISHED DATES
WHEN PROJECT WORK
STARTS AND ENDS
REQUIRED RESOURCES
NECESSARY AMOUNTS
OF PEOPLE, FUNDS AND
OTHER RESOURCES
STAGES OF A
PROJECT
STARTING
THE PROJECT
INVOLVES
GENERATING
EVALUATING
FRAMING THE
BUSINESS
GENERAL
APPROACH TO
PERFORMING
IT
AGREEMENT
TO PREPARE A
PROJECT PLAN
ORGANIZING
AND
PREPARING
DEVELOPING
A PLAN
THAT
SPECIFIES
DESIRED
RESULTS
WORK TO DO
THE TIME
THE COST
OTHER
RESOURCES
REQUIRED
CARRYING
OUT THE
WORK
INVOLVES
ESTABLISHING
THE PROJECT
TEAM
PERFORMING
THE PLAN
MONIYORING
AND
CONTROLLING
CLOSING THE
PROJECT
INVOLVES
ASSESSING
PROJECT
RESULTS
OBTAINING
CUSTOMER
APPROVALS
TRANSITION
FROM TEAM
MEMBERS TO
NEW
ASSIGNMENTS
CLOSING
FINANCIAL
ACCOUNTS
POST-
PROJECT
EVALUATION
PROJECT
MANAGEMENT
INCLUDES FIVE SETS
OF PROCESSES
INITIATING
PROCESSES
BUSINESS NEED
EXPECTATIONS
AND RESOURCE
BUDGETS
IDENTIFYING
STAKEHOLDERS
PLANNING PROCESSES
PROJECT SCOPE
TIME FRAMES
RESOURCES AND
RISKS
MANAGEMENT
OF EXTERNAL
PURCHASING
QUALITY
EXECUTING
PROCESSES
ESTABLISHING
OF THE PROJECT
TEAM
MANAGING
PROJECT
AUDIENCES
IMPLEMENTING
THE PLAN
MONITORING
AND
CONTROLLING
TRACKING
PERFORMANCE
TAKING
ACTIONS TO
ENSURE PROJECT
SUCCESS
CLOSING PROCESSES
ENDING ALL
PROJECT
ACTIVITY
IT IS THE PROCESS
OF GUIDING A
PROJECT FROM ITS
BEGINNING
THROUGH ITS
PERFORMANCE TO
ITS CLOSURE
PROJECT卒S SCOPE
STATEMENT
SHOULD INCLUDE
JUSTIFICATION
WHY THE PROJECT
CAME TO BE
NEEDS IT
ADRESSES
SCOPE OF WORK
HOW IT AFFECTS
OR OS AFFECTED
OBJECTIVES
PRODUCTS AND
SERVICES
(DELIVERABLES)
PRODUCT SCOPE
DESCRIPTION
FEATURES AND
FUNCTIONS OF
DELIVERABLES
PRODUCT
ACCEPTANCE
CRITERIA
THE PROCESS AND
CRITERIA FOR
ACCEPTING
DELIVERABLES
CONSTRAINTS
RESTIRCTIONS
THAT LIMIT
ACHIEVEMENT
ASSUMPTIONS
HOW YOU WILL
ADDRESS
UNCERTAIN
INFORMATION
WRITTEN
CONFIRMATION OF
THE RESULTS AND
THE TERMS AND
CONDITIONS YOU卒LL
PERFORM YOUR
WORK
HOW YOUR PROJECT FITS
IN
INVOLVES
IDENTIFYING
THE
INITIATOR
WHO HAD
THE
ORIGINAL
IDEA THAT
LED TO YOUR
PROJECT
RECOGNIZING
OTHER PEOPLE
THAT MAY BENEFIT
FROM THE PROJECT
DISTINGUISHI
NG THE
PROJECT
CHAMPION
ORGANIZATI
ON THAT
STRONGLY
SUPPORTS
YOUR
PROJECT
CONSIDERIN
G PEOPLE
WHO WILL
IMPLEMENT
THE RESULTS
OF YOUR
PROJECT
DETERMININ
G YOUR
PROJECT卒S
DRIVERS卒REA
L
EXPECTATIO
NS AND
NEEDS
CONFIRMING
THAT YOUR
PROJECT CAN
ADDRESS
PEOPLE卒S
NEEDS
UNCOVERING
OTHER
ACTIVITIES
THAT RELATE
TO YOUR
PROJECT
PROJECT卒S
IMPORTANCE
TO YOUR
ORGANIZATI
ON
WHERE YOUR
PROJECT
STARTS AND
STOPS
STATING
YOUR
PROJECT卒S
OBJECRTIVES
UNDERSTANDING THE
SITUATION AND THOUGHT
PROCESSES HELP ENSURE YOUR
PROJECT MEETS PEOPLE卒S
EXPECTATIONS
MAKING YOUR
OBJECTIVES
CLEAR AND
SPECIFIC
TIPS
BE BRIEF
DON卒T USE
TECHNICAL
JARGON OR
ACRONYMS
MAKE YOUR
OBJECTIVE
SMART
SPECIFIC MEASURABLE
AGGRESSIVE REALISTIC TIME
SENSITIVE
INCLUDE
THE DATE BY
WHICH
YOU卒LL
ACHIEVE THE
OBJECTIVES
MAKE YOUR
OBJECTIVES
CONTROLLAB
LE
THE TEAM
MUST BELIEVE
THEY CAN
INFLUENCE THE
SUCCESS OF
EACH
OBJECTIVE
IDENTIFY
ALL
OBJECTIVES
BE SURE
DRIVERS
AND
SUPPORTERS
AGREE ON
YOUR
PROJECT卒S
OBJECTIVES
PROJECT
CONSTRAINTS
TYPES
LIMITATIONS
TYPES
RESULTS
TIME FRAMES
RESOURCES
ACTIVITY
PERFORMANCE
DEFINITION
RESTRICTIONS
OTHE PEOPLE
PLACE
NEEDS
DEFINITION
REQUIREMENTS
YOU STIPULATE
MUST BE MET
TYPES
RESOURCE
RELATED NEEDS
PERSONNEL
BUDGET
OTHER
RESOURCES
Understanding your project卒s audiennce.
Knowing your
project卒s
audience .
Assessing your audience卒s power and
interest. .
Confirming your audience卒s authority.
Making the most of your audience卒s
involvements.
Using differents methods to keep your
audience involved. .
Deciding when to involve your audience .
Considering the Driver卒s, supporters卒s and
observes in your audience..
Using an audience template.
Ensuring your audience list is complete and
up-to date..
Developing an audience list is.
Developing an
audience list.
Starting your
audience list.
Using specific
categories.
Examing a sample
of audience list.
Considering audience that
are often overlooked.
internal external
Support
groups
End users of your
projects products
People who will
maintain or
support the final
product.
Groups normally
involved
Team
members
End usersl
Upper
management:l
Requesters:
Project
manager
Groups needed
just for this
project
Vendors,
suppliers, and
contractors
Clients or
customers
Collaboratorsl
Regulators:l
Professional
societies:l
The public:
Facilities
finanza
Prouremen
t or
contractin
g
Human
resource
s
Legal
services
Quality
Security
Project
managem
ent office
It
helps ensure
that the
goods
and services
produced
are as easy
as possible
which
increases
the chances
to
implement
the
products
successfully
.
It
allows them
to become
familiar with
the
products.
and
effectively
build their
maintenanc
e into
existing
procedures
Ensuring your
audience list is
complete and
up-to-date
Eventually identify each audience
by position description and name
Speak with a wide range of people
Allow sufficient time to develop
your audience list.
Include audiences who may play a
role at any time during your
project.
Include team members functional
managers
Include a persons name on the
audience list for every role she
plays.
Continue to add and remove
names from your audience list
throughout your project
initially identify people from sales
and marketing as an audience.
Check with people in
different organizational
units.
Ask every person whether she can
think of anyone else you should
speak with
Develop your list as soon as you
become project manager.
Identify names Decide whether, when,
and how to involve
these people
they have the resources necessary
to perform their project
assignments
Include your bosss name
twice
. Plan to review your list at regular
intervals throughout the project to
identify names that should be added
or deleted.
Considering the Drivers,
Supporters, and
Observers in Your Audience.
Drivers: People who have
some say in defining the
results of your project.
Supporters: The people who help
you perform your project.
Observers: People who are
neither drivers nor supporters,
but who are
interested in the activities and
results of your project.
. Keeping them involved is
critical because they define
what your project should
produce,
and they evaluate your projects
success when its finished.
Keeping them actively
involved also sustains
their ongoing
motivation and
commitment
to the project.
Involve them minimally
throughout the project because
they neither tell you what
should be done nor help you do
it. Table 3-4 shows how you
may keep observers involved.
Developing
Your Game
Plan:
Creating and
Displaying
Your Work
Breakdown
Structure
Divide and
Conquer:
Working on
Your
Project in
Manageable
Chunks:
Documentin
g What You
Need to
now
about Your
Planned
Project
Work
Identifying
Risks While
Detailing
Your Work
Develop a logical
framework to define
all work thats
necessary to
complete the project.
You can use several different
schemes to develop and display your
projects
WBS,
WBS helps you identify
unknowns that may cause
problems when you attempt
to perform that work.
take some time to gather essential information
about all work packages
Creating and
Displaying Your
Work Breakdown
Structure
SCHEMES OF WBS
Product components
Functions
Geographical areas
Project phases
Organizational
units
Training
manuals
Floor plan
Screen design
Design
launch
review, or test
Design or
construction
Marketing
operations
facilities
,,
Initiation
Region
Approaches
to develop
WBS
Top-down:
Brainstorming
Specify all Level 2 components for the entire
project
. Determine all necessary Level 3 components for
each Level 2
Specify the Level 4 components for each Level 3
component
Continue in this way until youve detailed all
project deliverablee
Use brainstorming projects involving
untested methods
Theyare
moreused
Identifying Risks While
Detailing Your Work
Unknown
information
A known
unknown:
An unknown
unknown:
Information you
know you need
that someone else
has but you dont
Information
you know
you need
that neither
categories Estrategies
Buying
insurance
minimize
damage
that occurs
to
Developing
contingency
plans
follow if
something
doesnt turn
out the way
you
expected
to
Trying to
influence
what the
information
eventually
turns out to
be.
Address this
risk
Develop a
contingency
plan.
Take steps to reduce
the likelihood that
coffee is spilled on
your data tape.

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  • 1. UNDERSTANDING EXPECTATIONS: THE WHO, WHAT AND WHY OF THE PROJECT UNIVERSITY OF THE ARMED FORCES ESPE APPLIED LINGUISTICS IN ENGLISH PROGRAM INTEGRATIVE PROJECT III STUDENT卒S NAME: MARGARITA PAZMIO YAKEE ACOSTA HERRERA TUTOR卒S NAME: DR. MIGUEL VINICIO PONCE
  • 2. THREE MAIN COMPONENTS THAT DEFINE A PROJECT SPECIFIC SCOPE DESIRED RESULTS OR PRODUCTS SCHEDULE ESTABLISHED DATES WHEN PROJECT WORK STARTS AND ENDS REQUIRED RESOURCES NECESSARY AMOUNTS OF PEOPLE, FUNDS AND OTHER RESOURCES
  • 3. STAGES OF A PROJECT STARTING THE PROJECT INVOLVES GENERATING EVALUATING FRAMING THE BUSINESS GENERAL APPROACH TO PERFORMING IT AGREEMENT TO PREPARE A PROJECT PLAN ORGANIZING AND PREPARING DEVELOPING A PLAN THAT SPECIFIES DESIRED RESULTS WORK TO DO THE TIME THE COST OTHER RESOURCES REQUIRED CARRYING OUT THE WORK INVOLVES ESTABLISHING THE PROJECT TEAM PERFORMING THE PLAN MONIYORING AND CONTROLLING CLOSING THE PROJECT INVOLVES ASSESSING PROJECT RESULTS OBTAINING CUSTOMER APPROVALS TRANSITION FROM TEAM MEMBERS TO NEW ASSIGNMENTS CLOSING FINANCIAL ACCOUNTS POST- PROJECT EVALUATION
  • 4. PROJECT MANAGEMENT INCLUDES FIVE SETS OF PROCESSES INITIATING PROCESSES BUSINESS NEED EXPECTATIONS AND RESOURCE BUDGETS IDENTIFYING STAKEHOLDERS PLANNING PROCESSES PROJECT SCOPE TIME FRAMES RESOURCES AND RISKS MANAGEMENT OF EXTERNAL PURCHASING QUALITY EXECUTING PROCESSES ESTABLISHING OF THE PROJECT TEAM MANAGING PROJECT AUDIENCES IMPLEMENTING THE PLAN MONITORING AND CONTROLLING TRACKING PERFORMANCE TAKING ACTIONS TO ENSURE PROJECT SUCCESS CLOSING PROCESSES ENDING ALL PROJECT ACTIVITY IT IS THE PROCESS OF GUIDING A PROJECT FROM ITS BEGINNING THROUGH ITS PERFORMANCE TO ITS CLOSURE
  • 5. PROJECT卒S SCOPE STATEMENT SHOULD INCLUDE JUSTIFICATION WHY THE PROJECT CAME TO BE NEEDS IT ADRESSES SCOPE OF WORK HOW IT AFFECTS OR OS AFFECTED OBJECTIVES PRODUCTS AND SERVICES (DELIVERABLES) PRODUCT SCOPE DESCRIPTION FEATURES AND FUNCTIONS OF DELIVERABLES PRODUCT ACCEPTANCE CRITERIA THE PROCESS AND CRITERIA FOR ACCEPTING DELIVERABLES CONSTRAINTS RESTIRCTIONS THAT LIMIT ACHIEVEMENT ASSUMPTIONS HOW YOU WILL ADDRESS UNCERTAIN INFORMATION WRITTEN CONFIRMATION OF THE RESULTS AND THE TERMS AND CONDITIONS YOU卒LL PERFORM YOUR WORK
  • 6. HOW YOUR PROJECT FITS IN INVOLVES IDENTIFYING THE INITIATOR WHO HAD THE ORIGINAL IDEA THAT LED TO YOUR PROJECT RECOGNIZING OTHER PEOPLE THAT MAY BENEFIT FROM THE PROJECT DISTINGUISHI NG THE PROJECT CHAMPION ORGANIZATI ON THAT STRONGLY SUPPORTS YOUR PROJECT CONSIDERIN G PEOPLE WHO WILL IMPLEMENT THE RESULTS OF YOUR PROJECT DETERMININ G YOUR PROJECT卒S DRIVERS卒REA L EXPECTATIO NS AND NEEDS CONFIRMING THAT YOUR PROJECT CAN ADDRESS PEOPLE卒S NEEDS UNCOVERING OTHER ACTIVITIES THAT RELATE TO YOUR PROJECT PROJECT卒S IMPORTANCE TO YOUR ORGANIZATI ON WHERE YOUR PROJECT STARTS AND STOPS STATING YOUR PROJECT卒S OBJECRTIVES UNDERSTANDING THE SITUATION AND THOUGHT PROCESSES HELP ENSURE YOUR PROJECT MEETS PEOPLE卒S EXPECTATIONS
  • 7. MAKING YOUR OBJECTIVES CLEAR AND SPECIFIC TIPS BE BRIEF DON卒T USE TECHNICAL JARGON OR ACRONYMS MAKE YOUR OBJECTIVE SMART SPECIFIC MEASURABLE AGGRESSIVE REALISTIC TIME SENSITIVE INCLUDE THE DATE BY WHICH YOU卒LL ACHIEVE THE OBJECTIVES MAKE YOUR OBJECTIVES CONTROLLAB LE THE TEAM MUST BELIEVE THEY CAN INFLUENCE THE SUCCESS OF EACH OBJECTIVE IDENTIFY ALL OBJECTIVES BE SURE DRIVERS AND SUPPORTERS AGREE ON YOUR PROJECT卒S OBJECTIVES
  • 9. Understanding your project卒s audiennce. Knowing your project卒s audience . Assessing your audience卒s power and interest. . Confirming your audience卒s authority. Making the most of your audience卒s involvements. Using differents methods to keep your audience involved. . Deciding when to involve your audience . Considering the Driver卒s, supporters卒s and observes in your audience.. Using an audience template. Ensuring your audience list is complete and up-to date.. Developing an audience list is.
  • 10. Developing an audience list. Starting your audience list. Using specific categories. Examing a sample of audience list. Considering audience that are often overlooked. internal external Support groups End users of your projects products People who will maintain or support the final product. Groups normally involved Team members End usersl Upper management:l Requesters: Project manager Groups needed just for this project Vendors, suppliers, and contractors Clients or customers Collaboratorsl Regulators:l Professional societies:l The public: Facilities finanza Prouremen t or contractin g Human resource s Legal services Quality Security Project managem ent office It helps ensure that the goods and services produced are as easy as possible which increases the chances to implement the products successfully . It allows them to become familiar with the products. and effectively build their maintenanc e into existing procedures
  • 11. Ensuring your audience list is complete and up-to-date Eventually identify each audience by position description and name Speak with a wide range of people Allow sufficient time to develop your audience list. Include audiences who may play a role at any time during your project. Include team members functional managers Include a persons name on the audience list for every role she plays. Continue to add and remove names from your audience list throughout your project initially identify people from sales and marketing as an audience. Check with people in different organizational units. Ask every person whether she can think of anyone else you should speak with Develop your list as soon as you become project manager. Identify names Decide whether, when, and how to involve these people they have the resources necessary to perform their project assignments Include your bosss name twice . Plan to review your list at regular intervals throughout the project to identify names that should be added or deleted.
  • 12. Considering the Drivers, Supporters, and Observers in Your Audience. Drivers: People who have some say in defining the results of your project. Supporters: The people who help you perform your project. Observers: People who are neither drivers nor supporters, but who are interested in the activities and results of your project. . Keeping them involved is critical because they define what your project should produce, and they evaluate your projects success when its finished. Keeping them actively involved also sustains their ongoing motivation and commitment to the project. Involve them minimally throughout the project because they neither tell you what should be done nor help you do it. Table 3-4 shows how you may keep observers involved.
  • 13. Developing Your Game Plan: Creating and Displaying Your Work Breakdown Structure Divide and Conquer: Working on Your Project in Manageable Chunks: Documentin g What You Need to now about Your Planned Project Work Identifying Risks While Detailing Your Work Develop a logical framework to define all work thats necessary to complete the project. You can use several different schemes to develop and display your projects WBS, WBS helps you identify unknowns that may cause problems when you attempt to perform that work. take some time to gather essential information about all work packages
  • 14. Creating and Displaying Your Work Breakdown Structure SCHEMES OF WBS Product components Functions Geographical areas Project phases Organizational units Training manuals Floor plan Screen design Design launch review, or test Design or construction Marketing operations facilities ,, Initiation Region Approaches to develop WBS Top-down: Brainstorming Specify all Level 2 components for the entire project . Determine all necessary Level 3 components for each Level 2 Specify the Level 4 components for each Level 3 component Continue in this way until youve detailed all project deliverablee Use brainstorming projects involving untested methods Theyare moreused
  • 15. Identifying Risks While Detailing Your Work Unknown information A known unknown: An unknown unknown: Information you know you need that someone else has but you dont Information you know you need that neither categories Estrategies Buying insurance minimize damage that occurs to Developing contingency plans follow if something doesnt turn out the way you expected to Trying to influence what the information eventually turns out to be. Address this risk Develop a contingency plan. Take steps to reduce the likelihood that coffee is spilled on your data tape.