Kotak Mahindra Bank Ltd. is one of India's leading banking groups that offers a wide range of financial services. The document discusses retail banking services, which involves direct transactions between a bank and its consumers. It also provides an overview of the internship project at Kotak Mahindra Bank's Mulund West branch in their retail liability group. The intern learned about opening accounts, pitching customers to acquire leads and bring in new business. Through telecalling and meetings, the intern was able to open several new accounts and insurance policies.