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IMPART, Dubai, 2013 
International Scenario 
Where are we today? 
Fabiola C. Bento, BA, MBE 
Quality Manager, ANDROFERT 
Andrology & Human Reproduction Clinic - Campinas, 
Brazil
ANDROFERT 
androfert.com.br 
Number of ART Cycles Worldwide 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 2 
2013 DECEMBER
International Committee Monitoring 
Assisted Reproductive Technologies 
ANDROFERT 
androfert.com.br 
http://www.icmartivf.org 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 3 
2013 DECEMBER
1200000 
1000000 
800000 
600000 
400000 
200000 
0 
2000 2002 2003 2004 
Total # of 
Procedures 
ANDROFERT 
androfert.com.br 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 4 
2013 DECEMBER
ANDROFERT 
androfert.com.br 
3000 
2500 
2000 
1500 
1000 
500 
0 
2000 2002 2003 2004 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 5 
2013 DECEMBER 
Total # of Clinics 
Participating Clinics
Limitations 
 In 2004, seven 
countries did not 
provide data to 
ICMART, when 
compared to 2003. 
 Only 52 out of 193 
countries 
internationally 
provided 
information. 
ANDROFERT 
androfert.com.br 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 6 
2013 DECEMBER
Worldwide Shared Concerns 
 Effectiveness of treatments offered 
 Safety of patients 
 Quality of the treatments provided 
ANDROFERT 
androfert.com.br 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 7 
2013 DECEMBER
Worldwide Tendency 
 Establish guidelines and directives 
 Guidelines slowly becoming 
mandatory 
 Establish Quality Management 
System 
ANDROFERT 
androfert.com.br 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 8 
2013 DECEMBER
QMS? Why? 
To be able to successfully manage the 
TOP 3 QUALITY INDICATORS 
OF INFERTILITY CARE 
Safety 
Effectiveness 
Patient-Centeredness
A QMS 
guarantees 
 A well-organized workflow 
 The good quality of the service provided 
 The FOCUS on the PATIENTS NEEDS 
 CONTINUOUS IMPROVEMENT 
ANDROFERT 
androfert.com.br 
ANDROFERT 
ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION 
FC BENTO, 10 
2013 DECEMBER
International Cenario - Where are we today?
 Know your patients 
 Define the processes to meet their expectations 
 Define your goals and objectives, so that your 
procedures and processes help you achieve them 
 Measure your performance and your patients 
satisfaction periodically to detect changes and 
new demands
 Involve all personnel in continuous 
improvement 
 Make changes, adjustments, and 
improvements based on facts and not on 
assumptions 
 And, last but not least, satisfy your patients!
Thank You 
obrigado

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International Cenario - Where are we today?

  • 1. IMPART, Dubai, 2013 International Scenario Where are we today? Fabiola C. Bento, BA, MBE Quality Manager, ANDROFERT Andrology & Human Reproduction Clinic - Campinas, Brazil
  • 2. ANDROFERT androfert.com.br Number of ART Cycles Worldwide ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 2 2013 DECEMBER
  • 3. International Committee Monitoring Assisted Reproductive Technologies ANDROFERT androfert.com.br http://www.icmartivf.org ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 3 2013 DECEMBER
  • 4. 1200000 1000000 800000 600000 400000 200000 0 2000 2002 2003 2004 Total # of Procedures ANDROFERT androfert.com.br ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 4 2013 DECEMBER
  • 5. ANDROFERT androfert.com.br 3000 2500 2000 1500 1000 500 0 2000 2002 2003 2004 ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 5 2013 DECEMBER Total # of Clinics Participating Clinics
  • 6. Limitations In 2004, seven countries did not provide data to ICMART, when compared to 2003. Only 52 out of 193 countries internationally provided information. ANDROFERT androfert.com.br ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 6 2013 DECEMBER
  • 7. Worldwide Shared Concerns Effectiveness of treatments offered Safety of patients Quality of the treatments provided ANDROFERT androfert.com.br ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 7 2013 DECEMBER
  • 8. Worldwide Tendency Establish guidelines and directives Guidelines slowly becoming mandatory Establish Quality Management System ANDROFERT androfert.com.br ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 8 2013 DECEMBER
  • 9. QMS? Why? To be able to successfully manage the TOP 3 QUALITY INDICATORS OF INFERTILITY CARE Safety Effectiveness Patient-Centeredness
  • 10. A QMS guarantees A well-organized workflow The good quality of the service provided The FOCUS on the PATIENTS NEEDS CONTINUOUS IMPROVEMENT ANDROFERT androfert.com.br ANDROFERT ANDROLOGY AND HUMAN REPRODUCTION CLINIC - REFERRAL CENTER FOR MALE REPRODUCTION FC BENTO, 10 2013 DECEMBER
  • 12. Know your patients Define the processes to meet their expectations Define your goals and objectives, so that your procedures and processes help you achieve them Measure your performance and your patients satisfaction periodically to detect changes and new demands
  • 13. Involve all personnel in continuous improvement Make changes, adjustments, and improvements based on facts and not on assumptions And, last but not least, satisfy your patients!