Internet opportunities 180 day process
0 likes249 views
Internet Sales Leads need a process to convert to sales. This is the New Showroom for Automobile Dealers either New, Used, Franchised or independant dealer in today's market.
Convert to study materialsBETA
Transform any presentation into ready-made study materialselect from outputs like summaries, definitions, and practice questions.
Internet opportunities 180 day process
- 1. Internet Opportunities 90 Day Follow Up Process Prepared by Thomas Ieracitano www.DigitalCarGuy.com Page 1 of 3 Customer Requests Information via Internet Salesperson Starts 180 Day Follow Up Process (see Chart Below) Salesperson Starts the Relationship with Initial Phone Call, Consultation and Create Urgency Sells an Appointment Only! Walk In Salesperson Creates Appointment In CRM and confirmed by Manager Continue the Road to a Sale No Sale, Follow up Salesperson is notified of Customer Requesting Information via Text Message from CRM. Salesperson has 15 < Minute Response Time window, if Salesperson has not contacted the Customer in less than 15 Minutes, the Opportunity is Reassigned By the CRM. Salesperson may respond via cell phone/text message communicating thru the CRM.
- 2. Internet Opportunities 90 Day Follow Up Process Prepared by Thomas Ieracitano www.DigitalCarGuy.com Page 2 of 3 New Lead Auto Response Week One Days 1-7 35% Will Purchase Week Two Days 8-14 20% Will Purchase Day One 1st Phone Call < 1 Hour 1st email response Day Two Phone Call email response Day Three Phone Call email response If an Appointment is made anytime, refer to the Appointment Process. Content of each email and phone conversation needs to be appointment driven. Phone Call email response Day 5 Phone Call email response Day 7 Phone Call email response Day 8 Phone Call email response Day 10 Phone Call email response Day 4 Phone Call email response Day 6 Phone Call email response Day 9 Phone Call email response Day 12 Day 1-Execute Multiple attempts until verbal contact is complete
- 3. Internet Opportunities 90 Day Follow Up Process Prepared by Thomas Ieracitano www.DigitalCarGuy.com Page 3 of 3 Week Three- Six Days 15-48 5% Will Purchase Day 30 email response Day 40 email response Day 45 phone call and email Day 50 email response Week Seven- Eight Days 48-60 30% Will Purchase Broadcast Emails should be sent on or around the 10th and 20th of each Month Newsletters; Sales, Service and Body Shop Specials (including Service Sustomers, Previous Owners, Active and InActive Prospects) 10% Will Purchase If an Appointment is made, refer to the Appointment Process. Phone Call email response Day 60 Phone Call email response Day 70 Phone Call email response Day 80 Phone Call email response Day 90 Day 18 email response Phone Call email response Day 120 Phone Call email response Day 150 Phone Call email response Day 180