INTERNSHIP REPORT ppt
- 1. INTERNSHIP REPORT SUBMITTED BY MICHELLE MARIE SEBASTIAN MA(TA) ENROLLMENT NUMBER:A1703914024
- 2. OBECTIVE OF THE INTERNSHIP To understand the need of the customer To understand how the company works To make sure the customer leaves with full satisfaction.
- 3. Introduction about my company Foreign Exchange is that branch of Thomas cook that deals with the currency while a person is travelling. Its an exchange of currencies for various purposes like, to send money to relatives abroad, application fee, higher education, basic travel to abroad. The company deals with customers, through mails, calls and many customers come directly to the company to exchange or buy different currencies.
- 4. METHODOLOGY My research was based on both Primary as well as Secondary Data. Primary Data : It includes interacting with customers who visit the company and ask them all their queries and answering phone calls. Secondary Data: It includes filling documents and forms such as A2 Forms, TT Order Forms, DD Forms and Basic Information Form.
- 5. INTERNSHIP PROFILE I joined Thomas Cook Foreign Exchange on 18th May 2015. I was taught and given tasks on a weekly basis. First two weeks I was asked to do the auditing and check them if all the documents were present with each bill. The next weeks I was asked to complete registers such as Cheque, DD, TT(Tele-transfer) and Borderless Prepaid Card Registers.
- 6. LEARNING OUTCOMES In the duration of my Internship I was taught and explained the basic functions that take place in a Forex. I was taught how to do the auditing and the various types of forms required with each transaction the all the documents needed for the transaction to take place. I was also taught how to check the rates of various currencies and how to fill the registers by tallying the register with the computer.
- 7. RECCOMENDATION I would only recommend the number of staff in the office to be increased from three to five. As the work load is high and just three staff including the manager seems not enough at times. The office is big enough to hold five staff members rather than just three.