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Helping you prepare for your next interview

Interpersonal Understanding
FOCUS ON YOUR CORE BUSINESS
 Customers frequently create a great deal of pressure. What has been your experience in this area?
 Many people have the ability to “step into another’s shoes.” When has this skill been required of you?
 Tell of the most difficult customer service experience that you have ever had to handle-perhaps an angry or
irate customer. Be specific and tell what you did and what was the outcome?
 Understanding how other people think and feel is often important to getting the job done. Tell me about a
time when your understanding of others had that effect.
Notes

Professionalism
 All of us find ourselves in a high-pressure / high-stress work situation when it is important to maintain an
optimistic or positive outlook. Please tell me about such a situation in your work life.
 Describe a time when you were faced with problems or stress at work that tested your coping skills. What
did you do?
Notes

Analytical Thinking
 Give an example of a “common-sense” solution that you developed to an important work problem.
 What steps do you follow to study a problem before making a decision?
Notes

Client Focus
 Give an example of how you provided service to a client/stakeholder beyond their expectations. How did
you identify the need? How did you respond?
 Tell me about a time when you had to deal with a client/stakeholder service issue.
 Describe a situation in which you acted as an advocate within your organization for stakeholders’ needs,
where there was some organizational resistance to be overcome.
Notes

Adaptability
 Tell me about a time when you changed your priorities to meet others’ expectations.
 Describe a time when you altered your own behavior to fit the situation.
 Tell me about a time when you had to change your point of view or your plans to take into account new
information or changing priorities.
Notes

Organizational Awareness
 Describe the culture of your organization and give an example of how you work within this culture to
achieve a goal.
 Describe the things you consider and the steps you take in assessing the viability of a new idea or
initiative.
 Tell me about a time when you used your knowledge of the organization to get what you needed.
Notes

Problem Solving and Judgment
 Tell me about a time when you had to identify the underlying causes to a problem.
 Describe a time when you had to analyze a problem and generate a solution.
 Tell me about a situation where you had to solve a problem or make a decision that required careful
thought. What did you do?
Notes

Results Orientation
 Tell me about a time when you set and achieved a goal.
 Tell me about a time when you improved the way things were typically done on the job.
 Describe something you have done to maximize or improve the use of resources beyond your own work
unit to achieve improved results.
Notes

Developing Others
 Tell me about a time when you coached someone to help them improve their skills or job performance.
What did you do?
 Describe a time when you provided feedback to someone about their performance.
 Give me an example of a time when you recognized that a member of your team had a performance
difficulty/deficiency. What did you do?
Notes

Innovation
 Describe something you have done that was new and different for your organization, that improved
performance and/or productivity.
 Tell me about a time when you identified a new, unusual or different approach for addressing a problem or
task.
 Tell me about a recent problem in which old solutions wouldn’t work. How did you solve the problem?
Notes

Impact and Influence
 Describe a recent situation in which you convinced an individual or a group to do something.
 Describe a time when you went through a series of steps to influence an individual or a group on an
important issue.
 Describe a situation in which you needed to influence different stakeholders with differing perspectives.
Notes

Leadership
 Tell me about a time when you had to lead a group to achieve an objective.
 Describe a situation where you had to ensure that your “actions spoke louder than your words” to a team.
 Describe a situation where you inspired others to meet a common goal.
Notes

Relationship Building
 Describe a situation in which you developed an effective win/win relationship with a stakeholder or client.
How did you go about building the relationship?
 Tell me about a time when you relied on a contact in your network to help you with a work related task or
problem.
 Give me an example of a time when you deliberately attempted to build rapport with a co-worker or
customer.
Notes

Resource Management
 Describe a situation in which you took a creative approach to resourcing to achieve a goal.
 Tell me about a time when you had to deal with a particular resource management issue regarding either
people, materials, or assets.
 Describe the options you would consider to resource a project or goal if you did not have the available
resources within your own span of control.
 Describe a situation in which you established a partnership with another organization or stakeholder to
achieve a mutual goal. What steps did you take to ensure the partnership was effective?
Notes

Self-Management
 Describe the level of stress in your job and what you do to manage it.
 Describe a time when you were in a high pressure situation.
 Describe a time when things didn’t turn out as you had planned and you had to analyze the situation to
address the issue.
Notes

Strategic Thinking
 Describe a challenge or opportunity you identified based on your industry knowledge and how you
developed a strategy to respond to it.
 Describe a time you created a strategy to achieve a longer term business objective.
 Describe a time when you used your business knowledge to understand a specific business situation
Notes

Singapore
Level 27, Prudential Tower,
30 Cecil Street, Singapore
T: +65 6637 8828
E: singapore@focuscoregroup.com
Hong Kong
Suite 115 9/F, Somptueux Central, 52
Wellington Street, Hong Kong
T: +852 95001682
E: hongkong@focuscoregroup.com
Japan
MAO Building 5F , 3-12-4 Kyobashi,
Chuo-ku, Tokyo, Japan
D: +81 3 4550 6780
E: japan@focuscoregroup.com
Myanmar
Level 6, Hledan Centre, Kamayut
Township Yangon, Myanmar
D: +95 9259104411
E: myanmar@focuscoregroup.com

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