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Seeking Payment at the Time of Service

•  Physicians and hospitals typically collect about 50% of post‐insurance balances
– only 10% to 20% for self pay pa/ents.
        Source: McKinsley Quarterly, Web exclusive, June 2007

•  The median deduc/ble required by employers for individual coverage in PPO
health plans jumped to $1,000 in 2008, up from $500 the previous year.
       Source: Na=onal Survey of Employer‐Sponsored Health Plans, Mercer
Consul=ng

•  By 2012, pa/ent responsibili/es (pa/ent receivables) will cons/tute 30% of
providers’ total revenues, an increase from 12% of revenues in 2007.
Source: Celent, The “Retailish Future of Pa=ent Collec=ons”, February 2009

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ConfirmPaySM Gateway Features:
  Payment Portal
  Pa,ent Demographic Import ‐Reduce re‐keying of informa/on to link pa/ent informa/on to
eligibility and payments.
  Card On File – reten/on of relevant customer informa/on for recurring billing
  Scheduled Recurring Payment – facilitates the collec/on of larger pa/ent balances through
installments
  Payment Pos,ng‐ facilitates the pos/ng of pa/ent payments back into the Prac/ce
Management System
  Robust Repor,ng – Provides key repor/ng informa/on to beYer manage a prac/ce.
  Eligibility Verifica,on
  Pa,ent Demographic Import‐ Reduce re‐keying of informa/on to link pa/ent informa/on to
eligibility and payments.
  Eligibility – Basic Yes/No to ensure a pa/ent s/ll has coverage
  Eligibility Plus – current status of detailed pa/ent benefit informa/on regarding co‐pay and
deduc/ble
  Eligibility Es,mate – es/mates the pa/ent payment based on treatment performed
  Pa,ent Friendly Printouts‐ facilitates pa/ent communica/ons

ConﬁrmPaySM Requirements

  A computer with high speed Internet access

  Web browser of Internet Explorer 7.0

  MagTek 2-track USB card reader

  Microsoft Office Excel is required to import/export data from
ConfirmPaySM

  Customer owned stand-a-lone POS terminals will not work with
ConfirmPaySM Gateway

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  Improved Cash Flow
–  Receive pa/ent payments 30‐60 days sooner when accep/ng payments at the point of
care or u/lizing card on file func/onality.
  Reduc,on of Bad Debt
–  Drama/cally reduce pa/ent uncollectable with card on file func/onality or the ability to
systema/cally collect recurring payments through the scheduled payments feature.
  Improved Staff Efficiency
–  Drama/cally reduce the amount of /me staff is spending on verifying pa/ent benefits and
determining what a pa/ents owes.
–  Drama/cally reduce manual pa/ent payment pos/ng and reconcilia/on efforts.
  Decrease Billing, Statement and Collec,on Costs
–  Reduce the number of billing statements required by collec/ng pa/ent payments at the
point of care, using card on file func/onality or scheduling systema/c recurring payments
through ConfirmPay.
  Increase Pa,ent Payment Op,ons
–  Provide op/on for pa/ents who may need alterna/ve to tradi/onal financing by
scheduling systema/c recurring payments from any exis/ng credit card or bank account.
–  Decrease third party financing costs (Care Credit, etc.) and drop 50‐100 basis points to a
prac/ces boYom line.
  Improved Pa,ent Convenience and Sa,sfac,on
–  Improve the pa/ent experience by communica/ng in advance what they will owe for a
service or visit.
–  Card on file func/onality streamlines check out process for the prac/ce and the pa/ent.

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Introduction To Confirm Pay

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