A short presentation that I gave to a group of social entrepreneurs curated by Investor's Circle.
I talk about "superfans" and how to work with them. I use the case study of our civic hacking community in Houston.
The best piece of advice from this presentation: focus on something bigger than you. Do something for the greater good. Make it align with your business efforts, but don't micromanage ROI.
14. Be good to your superfans
Design events/campaigns that get them involved
Organize the energy
Level up
Scale and extend your approach
Never lose sight of the cause
Summary
Editor's Notes
#3: what a superfan looks like
people who identify with what you are doing
so much that they make it their own
best kind of marketing
but you have to be careful with them. dont abuse the privilege. must nurture them.
#4: healthcare data expert
animator
startup mentor
coming together over civic issues
#6: following the hackathon, we continue with monthly civic hack nights
gives people an opportunity to dip their toe in the water
monthly touchpoint to get involved
#7: we held a writeathon designed to get writers, designers, and social media storytellers involved.
#8: meetup is our primary organizing tool
loose affiliation between people
#9: level up: make it fun for people to identify with
we do custom artwork, interactive exhibits, etc.
#10: not just civic. weve extended the concept to makers with startup weekend maker edition.
#11: literacy with literacy hack and several others
#13: superfans = ambassadors
dont be the topic of conversation, be in the middle of it
#14: find your community partners
design an event or campaign that lets them tell their story
united by the thread that you provide
can be hackathon, but can also be simple: podcast, blog, etc.
get people thinking about the issues you are solving, not the issues you face as a company