IoT in the Enterprise
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Amazon Alexa Echo, and Google Nest have changed our lives as consumers. As the Internet of Things (IoT) forays into the Enterprise with connected sensing devices, they disrupt traditional business models. As connected devices start communicating with Enterprise applications, the end user experience can be severely impacted. Application performance management solutions now need to cover smart connected devices seamlessly with traditional Web applications and End User Experiences. This talk highlights some of the unique challenges that monitoring millions of IoT devices will bring. It also emphasizes features of a good IoT-ready performance monitoring solution.
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IoT in the Enterprise
- 1. IoT in the enterprise: Why your Monitoring Strategy should Include Connected Devices Balwinder Kaur Principal Software Engineer, Emerging Technologies
- 2. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2 Notice The information and materials included in this presentation (collectively, the Materials) are the proprietary information of AppDynamics, Inc. (AppDynamics or the Company). No part of the Materials may be reproduced, distributed, communicated or displayed in any form or by any means, or used to make any derivative work, without prior written permission from AppDynamics. The Materials may contain product roadmap information of AppDynamics. AppDynamics reserves the right to change any product roadmap information at any time, for any reason and without notice. This information is intended to outline AppDynamics' general product direction, it is not a guarantee of future product features, and it should not be relied on in making a purchasing decision. The development, release, and timing of any features or functionality described for AppDynamics' products remains at AppDynamics' sole discretion. AppDynamics reserves the right to change any planned features at any time before making them generally available as well as never making them generally available. All third-party trademarks, including names, logos and brands, referenced by AppDynamics in this presentation are property of their respective owners. All references to third-party trademarks are for identification purposes only and shall be considered nominative fair use under trademark law. ? 2016 AppDynamics, Inc. All rights reserved.
- 3. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 3 Safe Harbor Statement This Product Roadmap is the confidential information of AppDynamics, Inc. ("AppDynamics"), and the recipient shall not disclose this Product Roadmap to any third party. AppDynamics reserves the right to change this Product Roadmap at any time, for any reason and without notice or compensation to the recipient. Notwithstanding the forward-looking statements contained herein (such as estimated completion dates), this Product Roadmap is not a guarantee of future product features and should not be relied upon in making any purchasing decisions. Actual product results may vary from forward-looking statements due to changes in AppDynamics and customer technologies, factors related to the economy and target markets, acquisitions of other companies, the hiring and termination of personnel and other factors.
- 4. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 4 Mark your calendars Day 2 General Session Wed 11.15.16 4-5:30 p.m. Live IoT Demo #AppSphere16 #IoT
- 5. IoT in Enterprise Deep Dive into What's New AppDynamics Vision Let's Chat APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 5
- 6. IoT - Internet of Things
- 7. IoT is in our lives APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 7
- 8. Enablers for IoT APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 8 LOW COST SENSORS UBIQUITIOUS CONNECTIVITY INCREASED COMPUTE POWER BIG DATA ANALYTICS Getting to Scale 2006 2016
- 10. Connected Devices in Retail APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 10 Smart Shelves Warehouse Management Systems RETAIL Higher Productivity Reduced Costs Insight Customer Behavior
- 11. Connected Cars APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 11 Connected Cars OBD II Port Dongle AUTOMOTIVE and INSURANCE 250 Million Cars will be connected by 2020 - Gartner Remote Access New Opportunities
- 12. Connected Devices in Cities APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 12 Energy Management in Smart Buidings Smart Parking Meters SMART BUILDINGS & INFRASTRUCTURE Enhanced Customer Experience Energy Conservation
- 13. Value of IoT APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 13 Enhanced Customer Experience Higher Productivity New Opportunities Brand
- 14. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 14 IoT devices directly, or indirectly, impact the bottom line of a business."
- 15. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 15 IoT is a disruptive innovation 88% of Fortune 500 companies of 1955 no longer exist Source: https://www.aei.org/publication/fortune-500-firms-in-1955-vs-2014-89-are-gone-and-were-all-better-off-because-of-that-dynamic-creative-destruction/
- 16. Disruptions APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 16
- 17. Disruptions APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 17 Prey or Predator? 1970s Now
- 18. Succeeding in a Cyber Physical World APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 18 Harness the Business Opportunity Build the Technology Skills Proactively Manage Risks
- 19. Manage Performance Risks APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 19 Security Privacy Performance Others 1. Managing Performance of IoT Devices 2. Connected Devices and Business Services Impact each other
- 20. IoT in Enterprise Deep Dive into What's New AppDynamics Vision Let's Chat APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 20
- 21. Whats new in this Connected World APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21 Business ServicesInternet Mobile Sensing Devices Edge Computing Device Embedded Apps
- 22. Lets Focus on whats New 1. Devices 2. Embedded Apps 3. Connections APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 22
- 23. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 23 Know your devices
- 24. What is this IoT Thing ? Traditional Embedded Device + Connectivity + Cloud Services APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 24 On the Side: Convergence of OT and IT organizations Operations Technology Org Information Technology Org
- 25. Fragmented Landscape Requires Bucket Strategy APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 25
- 26. Edge computing devices APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26
- 27. Sensing Devices with Routing APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 27 Smart Shelf ThermostatIP Camera
- 28. Sensing Devices without Routing APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28 Contact sensor Soil sensor Parking sensor
- 29. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 29 Know your apps
- 30. Web Apps vs Embedded Apps APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 30 HTTP Application Layer Protocol JSON Message Payload TLS Security TCP/UDP Transport Layer IPv4/IPv6 IP Layer Wi-Fi Connectivity MQTT /AMQP Application Layer Protocol ProtoBuf Message Payload DTLS Security UDP Transport Layer IPv6 IP Layer 802.15.4 Connectivity IoT Application Frameworks
- 31. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 31 Know your connection To the cloud
- 32. Beyond http ? Http/JSON is the defacto standard for web ? Not the same for IoT ? MQTT, AMQP, CoAP ? Expect a hybrid and fragmented architecture ? Expect unifying bridges APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 32 Example C Eclipse Ponte
- 33. IoT in Enterprise Deep Dive into What's New AppDynamics Vision Let's Chat APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 33
- 34. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 34 AppDynamics Vision of an end to end solution
- 35. Traditional user engagement APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 35 Applications
- 36. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 36 Copyright ? 2015 AppDynamics. All rights reserved. 36 Applications Emerging user engagement
- 37. Vision for IoT APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 37 Copyright ? 2015 AppDynamics. All rights reserved. 37 Applications This is not a G.A product currently. No specific release schedule is committed
- 38. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 38 Where can problems happen?
- 39. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 39 Teresa Director, IT Services Inventory Management Company ? Manage web applications on the cloud for customers to fulfil their orders from mobile and web. ? Recently launched an RFID based automated inventory management system ? It is now possible to track and manage inventory in real time. ? The backend applications see an unexpected load that is bringing down her systems
- 40. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 40 Head, Operations White Goods Company Recently Launched a connected washer dryer system Getting complaints of unresponsive control panels. Ivan
- 41. Where can problems happen? Devices Unavailable Devices Unhealthy Poor Application Transaction Health Business Service Problems APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 41
- 42. Deep Dive - Problems Originating from Devices APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 42 UIPower Connectivity StorageCPU RAM Version mismatch Mobility
- 43. Deep Dive - Problems Originating from Aggregation of Devices APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 43 Scale of Devices Volume of Data Velocity of Data Variety of Data Highly Distributed Hybrid Environments 1.0 second User Response Time Expectations 0.1 seconds* * WirelessWeek Article
- 44. Enterprise Grade Performance Monitoring Solution Instrument all kinds Apps Aggregate Data at Scale Correlate Single Pane View of the Enterprise APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 44
- 45. Enterprise Grade Performance Monitoring Solution (contd) Deep instrumentation Diagnose Problems Quickly Provide Alert Mechanisms Measure the Business Impact APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 45
- 46. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 46 Teresa Recap The business services see an unexpected load bringing down the systems Resolution ? Java APM on backend ? EUM for web and browser ? Teresa got RFID reader app instrumented with the IoT agent* ? BT Correlation showed that a lot of the load was coming from the RFID reader. ? It was updating the GPS co- ordinates every minute whether the value changed or not! *This is not a G.A product. No specific release schedule is committed
- 47. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 47 Ivan Recap Connected Washer Dryer had unresponsive panels Resolution ? Java APM on the backend ? Ivan got the washer panel instrumented IoT agent* ? Backend Calls HTTP Errors. ? The IT department had upgraded one of the endpoints w/o informing device team! ? Ivan worked with the Device Management system and got an OTA patch deployed *This is not a G.A product. No specific release schedule is committed
- 48. IoT in Enterprise Deep Dive into What's New AppDynamics Vision Let's Chat APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 48
- 49. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 49 BYOMS Building your own Monitoring Strategy? We can help !
- 50. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 50 Join our Early Access Program http://tinyurl.com/iot-appd Meet us @ AppD Labs Lounge Not to miss! General Session Wed 4-5:30 p.m. balwinder.kaur@appdynamics .com @bkaurca Q&A
- 51. Please give us your feedbackSession B13329 ? Complete the online survey you'll receive via email later today or via text at: Text this number: 878787 Text this word: APPSPHERE ? Every time you submit a session survey, your name will be entered in a random drawing. We're giving away Amazon Echos to 5 lucky winners! ? Thank you for your input APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 51 Win!
- 52. Thank you
Editor's Notes
- #3: Include for all AppD speakers
- #9: Devices that can be connected IPv6=3.4x 1038 addresses 1997 => 10 to the power 12 2020 => 10 to the power 21 in a decade 2006=>2016 ~ 10 to the power 6 $0.60 Decrease from $1.30 64X increase in compute power 40X decrease in cost for connectivity ability to process big data generated by these sensors
- #11: Digital Price Tags that can be updated with a single click of a button by the store manager Tracking of Inventory across the phases C Higher Productivity Manufacturing, Distribution, Retail, Consumption, Recycling C Reduced Costs
- #12: By 2020, 90% of cars will be connected. Mechanics can view problems remotely and ask for the cars to come in. New business opportunities of selling music services or putting in take out orders can be done. Insurance and Connected Cars that go hand in hand can be seamlessly integrated. The dongle on the right goes into your OBD II port and provide a usage based insurance policy
- #14: 3 boxes Customer Experience Higher Productivity Opportunities Brand
- #15: Pause - Take a step back - Zoom Out
- #16: IoT is disruptive Prey or Predator 89% quote Get rid of other things
- #20: Unusual performance anomlosies could indicate violat eof the top two
- #22: Label Apps Devices and Connections Merge two slides 1 Know your devices 2 Know your embedded apps 3. Know how they connect with the backend services
- #29: http://www.libelium.com/smart_parking/
- #30: Change to categories
- #31: Application Layer Protocol Message Payload Security Protocol Transport Layer
- #36: Yesterday C Today C Tomorrow C Problem that show up tomorrow
- #40: Teresa IT services of an inventory management company Supply Chain management to them. Customers got fulfill their orders from the web and mobile tablets. But now the company has embraced IoT and deployed RFID based solution and suddenly her business services are getting dragged down Problem was: RFID readers were updating her backend services with GPS locations every minute even when nothing changed She found it out using the AppDynamics Network Request Snapshot and BT Correlation Use Case - OT Panels C touch panels C tested it worked fine. Washer/Dryer - As long as his team didnt have to deal with a recall, life was good. Now these devices have to be paired with home wifis and constantly talk to the cloud so people can run them remotely, and maintenance people can be alerted. It also has OTA Complaints about the panels being responsive. IoT not going so well Use case - The smart washer kept retrying sending information to the mobile app. How did they find it. Device was timing out. AppDynamics panel.
- #41: Service person for washer dryer/ Device ====== Teresa IT services of an inventory management company Supply Chain management to them. Customers got fulfill their orders from the web and mobile tablets. But now the company has embraced IoT and deployed RFID based solution and suddenly her business services are getting dragged down Problem was: RFID readers were updating her backend services with GPS locations every minute even when nothing changed She found it out using the AppDynamics Network Request Snapshot and BT Correlation Use Case - OT Panels C touch panels C tested it worked fine. Washer/Dryer - As long as his team didnt have to deal with a recall, life was good. Now these devices have to be paired with home wifis and constantly talk to the cloud so people can run them remotely, and maintenance people can be alerted. It also has OTA Complaints about the panels being responsive. IoT not going so well Use case - The smart washer kept retrying sending information to the mobile app. How did they find it. Device was timing out. AppDynamics panel.
- #47: Teresa IT services of an inventory management company Supply Chain management to them. Customers got fulfill their orders from the web and mobile tablets. But now the company has embraced IoT and deployed RFID based solution and suddenly her business services are getting dragged down Problem was: RFID readers were updating her backend services with GPS locations every minute even when nothing changed She found it out using the AppDynamics Network Request Snapshot and BT Correlation Use Case - OT Panels C touch panels C tested it worked fine. Washer/Dryer - As long as his team didnt have to deal with a recall, life was good. Now these devices have to be paired with home wifis and constantly talk to the cloud so people can run them remotely, and maintenance people can be alerted. It also has OTA Complaints about the panels being responsive. IoT not going so well Use case - The smart washer kept retrying sending information to the mobile app. How did they find it. Device was timing out. AppDynamics panel.
- #48: Teresa IT services of an inventory management company Supply Chain management to them. Customers got fulfill their orders from the web and mobile tablets. But now the company has embraced IoT and deployed RFID based solution and suddenly her business services are getting dragged down Problem was: RFID readers were updating her backend services with GPS locations every minute even when nothing changed She found it out using the AppDynamics Network Request Snapshot and BT Correlation Use Case - OT Panels C touch panels C tested it worked fine. Washer/Dryer - As long as his team didnt have to deal with a recall, life was good. Now these devices have to be paired with home wifis and constantly talk to the cloud so people can run them remotely, and maintenance people can be alerted. It also has OTA Complaints about the panels being responsive. IoT not going so well Use case - The smart washer kept retrying sending information to the mobile app. How did they find it. Device was timing out. AppDynamics panel.
- #52: Finalize session ID, insert at the end of each deck after Questions and before Thank you