I-Surgery Service Design Blueprint
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The document presents a demonstration of a new system for managing appointments at a surgery. It outlines problems with the current system, including a busy receptionist phone and lack of advance booking. A proposed new business model and methodology are described. The system design and demo interfaces are presented, along with plans to evaluate how well the new system solves problems and improves capacity management and service quality.
I-Surgery Service Design Blueprint
- 1. The Surgery Demonstration of the system Jessica Rodriguez, Joseph and Jennifer Colley 08/01/12 Service Science 1
- 2. The Surgery Content: ? Problems with the current system ? Current Business Model ? Proposed Business Model ? Methodology ? System Design ? Demo ?Evaluation 08/01/12 Service Science 2
- 3. The Surgery Problems: ? receptionist¡¯s telephone is too busy ? no booking in advance ? waste of time waiting to be registered ? patients arrive late ? Booking of appointments only by telephone ? too much administration work ? No appointment booking at wished time or with wished doctor ? not enough time for patients treatment ? Patients prefer known doctors 08/01/12 Service Science 3
- 4. The Surgery Current Business Model 08/01/12 Service Science 4
- 5. The Surgery Proposed Business Model 08/01/12 Service Science 5
- 6. The Surgery Methodology 08/01/12 Service Science 6
- 7. The Surgery System Design 08/01/12 Service Science 7
- 8. The Surgery The Demo ? http://www.i-servicedesign.com/I-Surgery/admin/index.php ? http://www.i-servicedesign.com/I-Surgery/ 08/01/12 Service Science 8
- 9. The Surgery Evaluation ? How well does the system solve the problems? ?Capacity Management ? Service Quality Measurement ? DoI ? TAM ? ServQual 08/01/12 Service Science 9
- 10. Thank you!!! 08/01/12 Service Science 10