The student proficiently upgraded and replaced laptop components based on customer needs, described mobile device features and operating systems, implemented basic hardware and software security principles, applied good communication skills while working with customers, performed preventive maintenance and troubleshooting, and assessed customer needs to provide hardware, operating system, networking and security solutions. The student also defined IT, protected people from accidents, assembled a desktop computer, explained preventive maintenance, installed and navigated an operating system, configured network connections, and installed a shared printer during a Cisco Networking Academy course in South Africa, as verified by the instructor.