It Excellence Winner Cheshire West And Chester
This document summarizes the Revenues and Benefits Systems Convergence Project following the merger of four local councils in Cheshire, England. The key points are: 1) Four councils merged on April 1, 2009 to form a single authority, requiring the revenues and benefits systems to be integrated into a single service. 2) The project involved consolidating six different existing systems into two new systems to serve the combined 160,000 properties and 27,000 benefit caseload. 3) The project was completed on time and on budget, creating a single, efficient virtual team and laying the foundation for future innovations while maintaining excellent customer service.
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It Excellence Winner Cheshire West And Chester
- 1. Revenues and Benefits Systems Convergence Project Intellect Socitm Solace Local Government IT Excellence Awards 2009
- 2. Jerry Faulkner Senior Manager, Revenues and Benefits Project SRO
- 3. Local Gov’t Re-organisation • Legislation – March 2008 • Cheshire County Council (50%), Chester City Council, Ellesmere Port & Neston Borough Council, Vale Royal Borough Council • Vesting Day – 1st April 2009 • Revenues & Benefits - key front line service • 160,000 Properties/ 27,000 Benefit Caseload • Target – Single service to Customer – Day 1
- 4. Key Milestones • Securing Mandate – August 2008 • First Test System Build – January 2009 • Live Re-referencing and Billing – March 2009 • Staff preparation (training) – March 2009 • Pre-implementation sign-off – March 2009 • Go Live – 6th April 2009
- 5. Key Challenges • Securing buy-in and approval within partner Councils • Internal staff resources • Risk management and reduction • Maintaining seamless service to the customer • Multiple Sites
- 6. Technical Delivery • Six very different systems into two • Complex problem with multiple system dependencies • Alignment with other LGR ICT projects • Strong relationships between all partners • Extensive testing and evaluation
- 7. Chester City System Map
- 8. Current and Future Developments • Advanced system integration • Mobile working • Self-service • Maximising synergies with other council services
- 9. Lessons Learned • Strong partnership working key to success • Investment in testing is critical • Developing a multi-discipline delivery team from all partners a solid foundation for ongoing success
- 10. Key Achievements • Flagship project for new authority • Successful, on-time, on-budget • Single service to the customer • Single unified and efficient virtual team • Significant efficiency savings • Foundation for innovation • Excellent customer service