IT Governance and Employees Participation

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This document summarizes a thesis presented by Amr Ahmed Said that examines the importance of employee participation in IT governance. The thesis outlines the research problem of employees being overlooked in IT governance despite being an important source of information. It then describes the research methodology used, which included interviews with IT governance experts and a survey of 110 IT and non-IT employees. The results of statistical analyses like correlation analysis and regression analysis found that employee participation was positively associated with better IT governance implementation. In conclusion, the study answers the research questions by finding that employee participation is important for IT governance.

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Importance of Employee’s Participation on the?proposed?IT?Governance ModelThe Thesis Presented by Amr Ahmed SaidSupervised byProf. Dr. Sherif MazenMaster of Business AdministrationMaastricht School of Management2011? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.1

Biography? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.2

Agenda? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.3

? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.4

IntroductionIT governance is the responsibility of the board of directors and executive management. It is an integral part of enterprise governance and consists of the leadership and organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. (ITGI, 2011)

IT is considered very important to deliver the business strategy and vision (ITGI,2011)

IT Governance is one of the most effective cure to IT project failures.? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.5Importance of IT to the Delivery of the Business Strategy and VisionSource: ITGI, 2011

Business Pain PointsITG Benefits to Business? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.6IntroductionBusiness View

IntroductionIT Governance Domains? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.7

Calder-MoirCOBIT? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.8IntroductionIT Governance Frameworks Source: ITGI, 2011

COSOITIL? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.9IntroductionIT Governance Frameworks – Cont.

IntroductionProposed IT Governance Model? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.10

? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.11

Problem DefinitionEmployees (from information security perspective) are considered to be the weakest point in the organization since they interact directly with customers, IT systems and organization’s data.At the same time employees’ are considered to be the most important source of information related to IT systems, customers, business vision, etc…? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.12Employee’s participation in IT governance was OVERLOOKED

? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.13

Research Objective? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.14

? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.15

Theoretical FrameworkEmployees Satisfaction Factors? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.16

Theoretical FrameworkProposed Research Model? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.17

? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.18

Research Questions? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.19

? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.20

Research MethodologyIntroduction? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.21Research TypeDescriptive in Nature

Qualitative ApproachPhase1Interviews with IT Governance SMEs to explore the targeted problem, and to validate the research questions.

Sampling : Non probability judgmental sample – 2 experts.

Exploring the research problem, and validating research question.

Recommendations from SMEs.Phase2Survey among the IT and Non IT employees with the following:

Sampling : Non probability simple random sample

Distribution : Online on ~800 employees using direct mails, direct questionnaire and personal interviews with executives.

Collected sample size : 110 valid responses while target was 200

Applied OutcomesResearch Methodology – Cont.Sample Characteristics? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.22

? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.23

AnalysisReliability Test - Normality Test? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.24The internal consistency reliability of the measures used in this study can be considered to be good.

IT Governance and Employees Participation

1. Importance of Employee’s Participation on the?proposed?IT?Governance ModelThe Thesis Presented by Amr Ahmed SaidSupervised byProf. Dr. Sherif MazenMaster of Business AdministrationMaastricht School of Management2011? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.1

2. Biography? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.2

3. Agenda? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.3

4. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.4

5. IntroductionIT governance is the responsibility of the board of directors and executive management. It is an integral part of enterprise governance and consists of the leadership and organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. (ITGI, 2011)

6. IT is considered very important to deliver the business strategy and vision (ITGI,2011)

7. IT Governance is one of the most effective cure to IT project failures.? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.5Importance of IT to the Delivery of the Business Strategy and VisionSource: ITGI, 2011

8. Business Pain PointsITG Benefits to Business? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.6IntroductionBusiness View

9. IntroductionIT Governance Domains? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.7

10. Calder-MoirCOBIT? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.8IntroductionIT Governance Frameworks Source: ITGI, 2011

11. COSOITIL? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.9IntroductionIT Governance Frameworks – Cont.

12. IntroductionProposed IT Governance Model? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.10

13. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.11

14. Problem DefinitionEmployees (from information security perspective) are considered to be the weakest point in the organization since they interact directly with customers, IT systems and organization’s data.At the same time employees’ are considered to be the most important source of information related to IT systems, customers, business vision, etc…? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.12Employee’s participation in IT governance was OVERLOOKED

15. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.13

16. Research Objective? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.14

17. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.15

18. Theoretical FrameworkEmployees Satisfaction Factors? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.16

19. Theoretical FrameworkProposed Research Model? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.17

20. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.18

21. Research Questions? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.19

22. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.20

23. Research MethodologyIntroduction? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.21Research TypeDescriptive in Nature

24. Qualitative ApproachPhase1Interviews with IT Governance SMEs to explore the targeted problem, and to validate the research questions.

25. Sampling : Non probability judgmental sample – 2 experts.

26. Objective :

27. Exploring the research problem, and validating research question.

28. Identifying any missing variables.

29. Recommendations from SMEs.Phase2Survey among the IT and Non IT employees with the following:

30. Sampling : Non probability simple random sample

31. Population: 300000

32. Distribution : Online on ~800 employees using direct mails, direct questionnaire and personal interviews with executives.

33. Collected sample size : 110 valid responses while target was 200

34. Applied OutcomesResearch Methodology – Cont.Sample Characteristics? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.22

35. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.23

36. AnalysisReliability Test - Normality Test? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.24The internal consistency reliability of the measures used in this study can be considered to be good.

37. A normality test was performed, and the variables were found not normally distributed which lead us to use the nonparametric methods in testing our hypothesisAnalysisInferential Data Analysis? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.25Spearman’s rho bivariate correlationThe Rank according to the correlation coefficient with the IT Governance Implementation

38. AnalysisRegression Analysis? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.26R2 = 85.3%Significant

39. AnalysisRegression Analysis? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.27

40. Findings and DiscussionUsing multiple tests, the null hypothesis for all the directional hypotheses was rejected? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.28

41. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.29Findings and DiscussionAnswers to Research QuestionsYESYESYESYESYES

42. ? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.30

43. Conclusion? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.31

44. Recommendations? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.32

45. Future Work? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.33

46. Researcher Contribution? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.34

48. Backup 狠狠撸s? Amr Said, MsM-RITI – Cairo Outreach Program, 2011.36Since tolerance > 0.2 AndVIF (variance inflation factor) < 5Then we don’t have multicollinearity problem

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IT Governance and Employees Participation

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