ITIL
Download as PPTX, PDF
0 likes5,315 views
ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management that can help organizations meet IT concerns like user needs, technology changes, costs, quality, and skills. It provides a framework and process-led approach to build quality IT services. Adopting ITIL can benefit organizations with better staff motivation, increased productivity, enhanced customer satisfaction, cost-justified services, flexibility, improved metrics, and management reporting.
ITIL
- 1. ITIL for a Better IT Organization By: B. P. P. Fernando The IT Infrastructure Library
- 2. IT Concerns Meeting the organization and user needs Keeping up with the technology Managing cost and resources Improving the quality of the service Maintaining Skills and Knowledge Coping with changes
- 3. What is ITIL ? Provides an effective foundation for quality IT Service Management Comprehensive and consistent set of best practices for IT Service Management A Framework to be built and adopted A Process Led Approach
- 4. More Details
- 5. Benefits Better motivated staff Increased IT productivity Enhanced customer satisfaction Cost-justified IT-Infrastructure and Services No over-engineering on services Increased flexibility and adaptability Improved metrics and management reporting
- 6. ITIL Users