際際滷

際際滷Share a Scribd company logo

ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)

Chakameh Mortezania
Chakameh Mortezania

悛 惠 悛 悋 拆愆惘惠: 悋慍 愕 惘悽 忰悋惠 愕惘愕 (悋惠悋 愕惘愕): 惆惘惠 惠愃惘悋惠- 惠惘悴 擧悋 擧惠悋惡 惘悴惺 ITIL 愕悋 2011

1 of 34
Download to read offline
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
r t c>) .! i I - - - - l t ! a t u ;- 65.'--=o-L_-t<-r-.--:r-LL i-,.1-.1rr_Ln_(S t__=_ _ / a - $,.r:-l4rr|=af_ .st-L-. ^ -rr <-z ___*JJJI__ -r* ^s45ff"-= -tdi, =*L=+L--A ' - l t / a - o - . r l
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
'1, . -. ryJ.,. ry* L'-;'zd qs*t15r.,.$-._st_^_^;;o rrer.rrtG ";t t;lihf -r re teo-se4 Je'pto6 2 T-ra.nSr{^ienqr^n.8d:. c-)u,:r r "1 j I I I s"a:"rF,l
( ' t6 , ) )t ( q j t' I ' f r i I , i* . Z / / A g.ftJ- EE<( A etld Ci,xrXt e BenAaLd 4u_ir_,. i L r a CA , ' r ' l f
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
; r , '-- r) x^1 , t !*,r. -'' -- .i ..:. i ' . 1; ; t , g . . - . . : 1 . - . . . . . . : ^ ' i,t L - - sjr-e-, q: 1r,". 1&2,
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
it' I (Ln j l , I'i I ri I r l I il r l i ) *^12r6,1, L.-il,', l+UK; )ri:q9s3-e j )!)/o/,.,>, C--.,r-s>z> 2-tot ^ ,.rt.ytq.t <cs t . ( , , , , r f l^A . t 1 - . - . n - ' - - - l ^ ( " t t r / , . o 1 - r t
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
3,,L iitrbte*t . ,.. /. ,d
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
i ii , / F , fr'Sg &r-te6e{d-:: i,,lu>r;-r.) ti.>-! Rr'SECote6'rtr. ": l' L ttL a*eAg{dj
)}*!: i,y>".,,. ,'-,,, ls.1s,'"..r.;,L.,-t- .t *j, L-.^1 ;UrL '.- F -f irJ;-L-- ^J$ ftt Aa 4g-e4,,!t tt-' _.,,--.-.,i , (,., r{ bl, L,6n ,n,a ci'IU,". 6 Kt'6 r,, "- i,**-qd..el-< c-- -L) r!-liLa-ttl,-s-.-a -.p-- : =lil"rzr or {r_ . t $/.ry-q" (1*.i!i4 q.. .** S I U ).F l' Litr arl> /fr; ,t ,t ,/i U),p ,tn_ ) i+, _ , ai , -;l 5rl -r 'j!+ -rl.!= ""i i:+,L ;,.r; t++r a.,ri-;s, L"-Li. .!* _JI o't;' ); oo2t;. i:r.t:2: *,e-E-5j^r.rUi _*!, -r,* 1=r-r,5r-l; ltlr* i s r r . t T ; , h - f l h r i ' ' 5 - ' l ' a - ) (' (-*- .rJ.,- r' l"-.'-1 ,-i>{*-t-;;g:i: + t,.* G_r-, -*l ae-s&r( ;- +J L-*+ ) : a / t ' r :ry'3: erl-'isir 51-rlsi r+-;1.iqQo,<-L ,r 4.3-;i);-.**i) ;.),,),j,n--
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
{ f-) : k i ? .z le-^-S( l l r / .- l " .'.r 2/ - . / lPrllgzl yl"7S {.*,,;{( tjr; ( e{.a,_s( ,raug,r r.rL ,^.+r-, -o_!, 1 +- 4r:s u*-2grft:to-Lfi;ryte re,r:<- ;, -,'oLar=* -e,,_ l ) t iL* - _JJ/ ,/ n ( - --.jL*;i= n c ' r , i 1 /L*.t:it-' u- t', ol I dl' p<SrL,/Ad--f. dL;.r r, f .1 ra - # *st*trL';:-,'!-j=, t--
- I.Jrl, f+Lf<L@s<--i.i- rr*eia .ols,. t- .-rr rocr.-fg .tlt-;*rsll{- }otLe*:} Sclg.se- .-*_ .,Lo:1t 1" jr_u*".i-q= - ^ a ' -. C^-rs't_q+!=,r=.qjjc).:cJ_p_(-!-L; _Jj -- -- +4.l.eLg>e/5- e +r r! ,; ' a z +9!-e- autfl e _3_.J rd-rr/e 9<f ,tt'ce- t ^ cJztUsrz :<r1'-&ie:-1-so C} q 4/- I - r l I I I I II L N l (G'
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
"r$- r l ' l I i Ir i ,l r) F+L!I*-T"i="*164*"L*. - ' 4 . r . - . ( . - n ^ eejrT-$ {JirsG,-^)J---r--igta-lEo^e.l- bio n PlaO f ,-i- - tf
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
I , Fbltoqereose g+-rf 6orar1,*),PSo r c-S q;;ur-lq;A+GE <-t4* y)s,"'qP ,E--*o *-,$t*^f 4 (r--,1 gBnSr't.r'anpc"n,rgbt>C*U 6*s lx,."L=x -a{ansilfon Ql^(rNe}* ylsl* [-3[.lrr- L*ir-:t, gSo > (S 4 -- it6t r<5;;e6 : ,1,,V+'rAF{sl' -cAB -JIAenJ+ &ec- =-4 o c 9-- -t--- $I L)9fs,. :uc r>sJ:toa/-i-l+-eag_1,l: <= I - .rg!1- A-/ ^r ./v rr tu /v -F *., i ctw
c!.o, l'l-."dio-> lea'^tr h..c . , <-a_rrs,i,,on -+1_=_jlisJb_$ev-r__+ l--3 -ur-3.4eq n _t=_e-V_g4gq!g4_- = t . s+ ! Ve-Qr.to1-ion ^ .3 +l:, {-__l$,__qJ _ .!_ g-ll.^t^.r,u._:f,._, l.- ._ O .--t ^'-,', O l tA_ Lo r!:l*!>=-Uo-L<!, rrqrJ RF< a*=;y: esJs-C f r ol-- >.. alL ri Fq- :J a+)ry-tg,-,tintro].,+---f"-_f *sU;-*5.-t ,
f I - i 't : I t . Il r I 1e.{,l,'ce C^f o!:&-J -*, =- '"-i>t6)4 '.f ef iae*J---,r r*-&j 611rjtiu;!r+'*r+=:1 +- I - t-?rrr " I .r-.6 q1if tt-l+i! Y -*ulxt .l ,t,' 'aC*t;-1 foo 1<n r
tt : W 1 ' a i Au{o .'.-.--.4/ '.'=".v , b,,;[ ; -_{s (3- c2--' 1 . i ,r g-r-i- -C5e);>0 !*"Ck "c6<-ueoegsfu:_ .;s_!' i",i C t " i ' ' r / - '.- , I bRqe- -'t-lq -R-F<--^.-^i: ri,or La{- _ ) W)ze. tS - ' l ( ) _ _ _ - ' . - . - C'R6 r.-- L--Losi__,rt=;-; qA.B gL&tn,._,ro ,t d; Lt-'-i.i- ----;, d (, ,r'
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
r(o a; o p ,S+; h? a ServCe.- fnno V4lrbn ' (o Cf gg i-r"p r: 0{t1, -*---+(99r;'t;l'i' f,K efy'r'c 4t;L +r e-{{t'c4- {o {er* t : I L t i i . 4 / ' * B o ^ ( d o l s,,t?bt;,g,!-,4-L ).1' )Y- lo c-"j- gu{fiof iZ.-t;o
f lt , al l.*-t qf.e_U=--,-rsr trti. _jl L--]-J -;rr.,*p * ljcsr rl.*- c u{vl,.b=!. ..,1 _&e f r lh_ __:-";_rt_" g,,r l 1,]!L-!iL"-rvL!l ;".,,._l_-oL., * qJ,l!L-{SL"-vL!l;r".,*-l-,eL,* 7.,.d, {tgL +rq!-r.tg r _,..- " rr : tsLoe+,-Rrr J--'- ri*r:rsrr :tgf - -*rJ-u".r-l +-L$sb-> ;,"t-,' r ? v u}-rr 0. rg2 , i:J ry esrl=jr, e$.u*lo, "rA; ::-.!_^,ecy M-:",), .t l. !,-r:qr.l: { ,u,yl-o n, ;l t 6, ,p t.o ,/ ,1, !, *_nLj^ __J ; t
9C levd . *J = g.rt2r{ E s x 1 , - - - r ' ! - 6 r . - - i , . . . . r . - . ' . . . ^ . . - - : 1 . * r t . f ' I | , .r r. ^ -t ,. ll r . .:.io r -! ,'^ 5 re leQA,_ c-<-l !- L]) ei il1^u'.rf.u',)'lo- R.Fc- il,,,! e.v^a o-s-l.,rc-",^r i--.'r"l .f,rtt n ^ ^ ' - . . . 1 . . .. n r ^ . ' , ^ B | . T . 9 i, lt'l,,,',i' .'.rl rsf tsl ,"t^F e < Lll;-oWt-itU^ t J.^-r^ l'- l'. ,1,t: ^:
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)

More Related Content

ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)

  • 2. r t c>) .! i I - - - - l t ! a t u ;- 65.'--=o-L_-t<-r-.--:r-LL i-,.1-.1rr_Ln_(S t__=_ _ / a - $,.r:-l4rr|=af_ .st-L-. ^ -rr <-z ___*JJJI__ -r* ^s45ff"-= -tdi, =*L=+L--A ' - l t / a - o - . r l
  • 6. '1, . -. ryJ.,. ry* L'-;'zd qs*t15r.,.$-._st_^_^;;o rrer.rrtG ";t t;lihf -r re teo-se4 Je'pto6 2 T-ra.nSr{^ienqr^n.8d:. c-)u,:r r "1 j I I I s"a:"rF,l
  • 7. ( ' t6 , ) )t ( q j t' I ' f r i I , i* . Z / / A g.ftJ- EE<( A etld Ci,xrXt e BenAaLd 4u_ir_,. i L r a CA , ' r ' l f
  • 10. ; r , '-- r) x^1 , t !*,r. -'' -- .i ..:. i ' . 1; ; t , g . . - . . : 1 . - . . . . . . : ^ ' i,t L - - sjr-e-, q: 1r,". 1&2,
  • 13. it' I (Ln j l , I'i I ri I r l I il r l i ) *^12r6,1, L.-il,', l+UK; )ri:q9s3-e j )!)/o/,.,>, C--.,r-s>z> 2-tot ^ ,.rt.ytq.t <cs t . ( , , , , r f l^A . t 1 - . - . n - ' - - - l ^ ( " t t r / , . o 1 - r t
  • 15. 3,,L iitrbte*t . ,.. /. ,d
  • 18. i ii , / F , fr'Sg &r-te6e{d-:: i,,lu>r;-r.) ti.>-! Rr'SECote6'rtr. ": l' L ttL a*eAg{dj
  • 19. )}*!: i,y>".,,. ,'-,,, ls.1s,'"..r.;,L.,-t- .t *j, L-.^1 ;UrL '.- F -f irJ;-L-- ^J$ ftt Aa 4g-e4,,!t tt-' _.,,--.-.,i , (,., r{ bl, L,6n ,n,a ci'IU,". 6 Kt'6 r,, "- i,**-qd..el-< c-- -L) r!-liLa-ttl,-s-.-a -.p-- : =lil"rzr or {r_ . t $/.ry-q" (1*.i!i4 q.. .** S I U ).F l' Litr arl> /fr; ,t ,t ,/i U),p ,tn_ ) i+, _ , ai , -;l 5rl -r 'j!+ -rl.!= ""i i:+,L ;,.r; t++r a.,ri-;s, L"-Li. .!* _JI o't;' ); oo2t;. i:r.t:2: *,e-E-5j^r.rUi _*!, -r,* 1=r-r,5r-l; ltlr* i s r r . t T ; , h - f l h r i ' ' 5 - ' l ' a - ) (' (-*- .rJ.,- r' l"-.'-1 ,-i>{*-t-;;g:i: + t,.* G_r-, -*l ae-s&r( ;- +J L-*+ ) : a / t ' r :ry'3: erl-'isir 51-rlsi r+-;1.iqQo,<-L ,r 4.3-;i);-.**i) ;.),,),j,n--
  • 21. { f-) : k i ? .z le-^-S( l l r / .- l " .'.r 2/ - . / lPrllgzl yl"7S {.*,,;{( tjr; ( e{.a,_s( ,raug,r r.rL ,^.+r-, -o_!, 1 +- 4r:s u*-2grft:to-Lfi;ryte re,r:<- ;, -,'oLar=* -e,,_ l ) t iL* - _JJ/ ,/ n ( - --.jL*;i= n c ' r , i 1 /L*.t:it-' u- t', ol I dl' p<SrL,/Ad--f. dL;.r r, f .1 ra - # *st*trL';:-,'!-j=, t--
  • 22. - I.Jrl, f+Lf<L@s<--i.i- rr*eia .ols,. t- .-rr rocr.-fg .tlt-;*rsll{- }otLe*:} Sclg.se- .-*_ .,Lo:1t 1" jr_u*".i-q= - ^ a ' -. C^-rs't_q+!=,r=.qjjc).:cJ_p_(-!-L; _Jj -- -- +4.l.eLg>e/5- e +r r! ,; ' a z +9!-e- autfl e _3_.J rd-rr/e 9<f ,tt'ce- t ^ cJztUsrz :<r1'-&ie:-1-so C} q 4/- I - r l I I I I II L N l (G'
  • 24. "r$- r l ' l I i Ir i ,l r) F+L!I*-T"i="*164*"L*. - ' 4 . r . - . ( . - n ^ eejrT-$ {JirsG,-^)J---r--igta-lEo^e.l- bio n PlaO f ,-i- - tf
  • 26. I , Fbltoqereose g+-rf 6orar1,*),PSo r c-S q;;ur-lq;A+GE <-t4* y)s,"'qP ,E--*o *-,$t*^f 4 (r--,1 gBnSr't.r'anpc"n,rgbt>C*U 6*s lx,."L=x -a{ansilfon Ql^(rNe}* ylsl* [-3[.lrr- L*ir-:t, gSo > (S 4 -- it6t r<5;;e6 : ,1,,V+'rAF{sl' -cAB -JIAenJ+ &ec- =-4 o c 9-- -t--- $I L)9fs,. :uc r>sJ:toa/-i-l+-eag_1,l: <= I - .rg!1- A-/ ^r ./v rr tu /v -F *., i ctw
  • 27. c!.o, l'l-."dio-> lea'^tr h..c . , <-a_rrs,i,,on -+1_=_jlisJb_$ev-r__+ l--3 -ur-3.4eq n _t=_e-V_g4gq!g4_- = t . s+ ! Ve-Qr.to1-ion ^ .3 +l:, {-__l$,__qJ _ .!_ g-ll.^t^.r,u._:f,._, l.- ._ O .--t ^'-,', O l tA_ Lo r!:l*!>=-Uo-L<!, rrqrJ RF< a*=;y: esJs-C f r ol-- >.. alL ri Fq- :J a+)ry-tg,-,tintro].,+---f"-_f *sU;-*5.-t ,
  • 28. f I - i 't : I t . Il r I 1e.{,l,'ce C^f o!:&-J -*, =- '"-i>t6)4 '.f ef iae*J---,r r*-&j 611rjtiu;!r+'*r+=:1 +- I - t-?rrr " I .r-.6 q1if tt-l+i! Y -*ulxt .l ,t,' 'aC*t;-1 foo 1<n r
  • 29. tt : W 1 ' a i Au{o .'.-.--.4/ '.'=".v , b,,;[ ; -_{s (3- c2--' 1 . i ,r g-r-i- -C5e);>0 !*"Ck "c6<-ueoegsfu:_ .;s_!' i",i C t " i ' ' r / - '.- , I bRqe- -'t-lq -R-F<--^.-^i: ri,or La{- _ ) W)ze. tS - ' l ( ) _ _ _ - ' . - . - C'R6 r.-- L--Losi__,rt=;-; qA.B gL&tn,._,ro ,t d; Lt-'-i.i- ----;, d (, ,r'
  • 31. r(o a; o p ,S+; h? a ServCe.- fnno V4lrbn ' (o Cf gg i-r"p r: 0{t1, -*---+(99r;'t;l'i' f,K efy'r'c 4t;L +r e-{{t'c4- {o {er* t : I L t i i . 4 / ' * B o ^ ( d o l s,,t?bt;,g,!-,4-L ).1' )Y- lo c-"j- gu{fiof iZ.-t;o
  • 32. f lt , al l.*-t qf.e_U=--,-rsr trti. _jl L--]-J -;rr.,*p * ljcsr rl.*- c u{vl,.b=!. ..,1 _&e f r lh_ __:-";_rt_" g,,r l 1,]!L-!iL"-rvL!l ;".,,._l_-oL., * qJ,l!L-{SL"-vL!l;r".,*-l-,eL,* 7.,.d, {tgL +rq!-r.tg r _,..- " rr : tsLoe+,-Rrr J--'- ri*r:rsrr :tgf - -*rJ-u".r-l +-L$sb-> ;,"t-,' r ? v u}-rr 0. rg2 , i:J ry esrl=jr, e$.u*lo, "rA; ::-.!_^,ecy M-:",), .t l. !,-r:qr.l: { ,u,yl-o n, ;l t 6, ,p t.o ,/ ,1, !, *_nLj^ __J ; t
  • 33. 9C levd . *J = g.rt2r{ E s x 1 , - - - r ' ! - 6 r . - - i , . . . . r . - . ' . . . ^ . . - - : 1 . * r t . f ' I | , .r r. ^ -t ,. ll r . .:.io r -! ,'^ 5 re leQA,_ c-<-l !- L]) ei il1^u'.rf.u',)'lo- R.Fc- il,,,! e.v^a o-s-l.,rc-",^r i--.'r"l .f,rtt n ^ ^ ' - . . . 1 . . .. n r ^ . ' , ^ B | . T . 9 i, lt'l,,,',i' .'.rl rsf tsl ,"t^F e < Lll;-oWt-itU^ t J.^-r^ l'- l'. ,1,t: ^: