�ݺ�ߣ

- - lce!tr'i% u-f a* {e a _ ^l6o^_t<laenl7
q'fl<nh rc- qJ; , ,{* c-'S +, t}-LL 6 ,,) }::, r.--.r-r3- }-.1
L:-os-i-r.j-.r;:-' ;J.-tsf,= rr!- -.-t$/Ujj, r -{sx gv-he- *rfe oe qyf
:crA 4f;:-t-=rrrX :/-l-,crlry,.l .-:--!!, L^,rr* e-y e*=*_)
*l--i;-qJr *--J..li! I :- J
] F
-'
.f,enL A;--L
Je*$LJ (3,$ t, *= tttg_- Ei- -=.,a
-, t- * 6r-L -_u-r+
61 *.fu_r*_L*_if"J*C[ _ !f 1^ *
I
L.

- I ' I t - a
li"i:t.fll
= - " ' t l - l , - l ^ * i l - 6 . . i r - - a
* -
" - t J : - T
, , / , / n

I
':j"t)t----,3f
t'tsi,i.
'g,*rr;/-1 .{ f asfSel -.Ilf,rirg :;- {- )
,-as)- -o=.-*.-sl> C^4D 1 *+,+r , trp.t-e> L-y o,j t a{4 eE
"*- r*q..b"r * ..-:"i-5:-u"''{
--
.,
-/ r)
.
j'
i1--=-,," (-yJJ
qr&r,sn -L_.-"=Lirf; i_G_ z.s.s3s5+_ _tr nrk_![:ro"_ i
]tl+
q-Ia:Q -- 45.s=: $r.r {&he-.6<-
-ri.** r:t* ie-ryL{:J*
)k 4;"-*L b eidenl_: _f t_r] ;:-jij r r":rrb j J-s r,
o!_*f;r
f
o- -antztaLrtt",bed44 S:.L.esv6e €e:_ ,
'"'t<'tA^ff e-^ *'lt
i
f$aA atffc.f

ITIL Advanced: Phase 3 (Service Transition): Service Configuration Management-(Complete Translation of ITIL Standard Book 2011)

e-r./:ie a
e-(y'r'c-<,*
f V t ' q q

rI
rryrie!,c'.f 1v,1ole.fr4te.L!- Q_AS $L= o rJJ
ts1Sl P-vr+
i ws :. s-e+ e l:>-S <-! Jrl!4- G.<wQalanl jJ-, '", -{:-'}' L--.} q *r S
Lp t :-;g{.>,'s,r' -f,t{, ( +Ur)-!+,lu- (r**^s
orlFf +,*--+:-l-Sg*rr-
L -, -d, **sl-c{n$-t*
"S-[--,-de*
-( |
esl++*I-ii-<:. *:iuo {
- SU^-r-.d.SCrVef - rto- 4'5se-L- iss., rl"ri
,*j'*gQe"-9o-& Lo&uetlo," S..l"tLc:<s& I+,LL+ e*r;4*
I
l
lo:.
*
aItl
t,i
I
U -eli -*,!-K 5.'>u-s--=Is:a- , ,i'u; r$+ LL q,.AS

' -
Ena"oledfe ^rpc-esSr)
4 6
I t : . . - o .
5i::jj.ril

!ll
r
,I
.
ptS7.9->3o, ---w q:-
{
€o,l.lr,'-
ft(
)ss
r* ts . 9r++ ,_s.*"_-*^ DFbr !
',.-b
'.-* t/FV L F -<_),_r*r, (_*r;L"
r s LS. fe_ e,auS C- |
1- .ncl-rv"rSf --.-t-- fn
U

E
[.
F
I Ttl
5r J." Ll- C.r+.S -45)t:u h,stf q-.!-rs--1-'- y5" j* al '
'au{at'z n. L-(5> +sSeJ( tf^, ,r-.* 1-ocf C-^^t ;*r
E ) a > { - - r r r L !
I
i
I
/-li,i u--- LdJ-- r5,! ' {--
i
| -. l , I t
',
' - t ,
t 5 D
I t t / 6 t q ' ( - / - z F '
I
I
r,, Ce! u j r-'-! fl.b L R4{ -l'gL ; i -*, i
til..'ef .)+f. -L;, .r;'>;fl U cr-SSer: I L ..s>.. i
Z glur:-tUCibUe- F^ L*-L^'.!i."- r-'.--, **" L trs eSSs-& ]
l-,, s4- :.+;:,
Y='r"c.f.
^-o{", ,c).j'-tr.J-- r--r La-u^r n3 : -i=o-"--
1 ;!>t>,{+rr:r[ eh tAe"!:Lr,ef L t+. q]oeL qr.Lr:L-,
r=.!$fl,--, =5L ! 6te1
,
?>
C=AA9{: -
trl +Jsj ltp S-L L- toLG=,[ €,++4
tqrTyJo4
i
, 4 ' / t .
: '
r l
l-lCSrl14! < bdt,,(gs:l.1=*e r /)1t #+t +s'.-,..t:11-5..-"l-; ? |
t 6

ba
)
, /I
i
I
l-i.r:i.i il
nA'6*,,CarC,."r^, g br r abuf.e_
e-!vr'ce ^. a
^qsj"a C- - :* . ^
Ca n"'vt-o 11

I
iasAf batcE=ut,u{f,*1,*o.:#t r-l-cnsl- i--r-l r-+*-.-a
7F-
/'
i*, L-:,1 "C-L itt l T1"Lo,
'r^u tt(IgratLtll4;f - tyr., rs.
i +
;$* Lo-r ),L:l=l.;;,
F p:*,=*-.i--e-! J:rg )-, 5-re3,.+
'i);:1-:'-L-L*sr>
<)&e /,)-- &*+ <+1s- 44a:ln EfCe.f: II
:L t -UtrJS!!4N+- 4-<S* *, -t3-,4._4}> i*_: _*=, _,f l
l ; i
z,Jcj-6 [--b *L -*=o ..i .-,, ij*=6
- -. >-;--,+ LL-+li"=**-:-.
lpa s-D35 ,{Lftt'e-a ,--{ ,-c,I., lJeruh &tlr,r C.f :ly-p<
t, !

s- -DqL----)
S.^ra 5r*-,3tt9.rp
*-r!r r .sTq5_.-15.!.s-o-n I
cld}t>*-r> z;
- -lSf-ltt".+ -e/eLa.fur.2o tgy!fu-v: Le,rf. ,J:.J ,7;/-rt*_oa
f
i eI
I F
-i-.,UJ
-J-r 1;+rL-l r -" L b-o, Gnl,
6rfauL-ta,-, baJuI,.rr<,,
'- q--'Lrl'=h
"^Sr1&tLe-- - =
tt, a'.- | ,. t,
6;+:tn* yr{_basctk/lL ;e mfi tr'<
(
.^s<-Lur-_r__+l-t_(SA--
..=4r_i1tL-;_5; ,l i'*; _-

L +"1-*" ,ry-*! .{*, t* t d . (o S.e1v16_g_ aS5z-t_ e)-:
bel -q=r.,.,r.r(Lo-"') dG=,rr ;,.i1gr.=;;^) {.-rG'K, ;__"*.*- _
-bpy, q5p,l*-. . Ls Vr,o-se.(r-n -_ ._G*, Ja _._lp ,,yu
-FunL-)-ts;*{-h"-r.
ts 1,3..,,V:ro ft--*i=,.<r / -L.ia-u";4.*t
g,1-aofll-..,-qs.e-,1;::)- {3L5 t--:
(
+:gc&wcr-e. -(j b;r*l =LgSr;- ;r-t)t*+: qlaa-:" L:* ifr&t. C{A €rw g_ ,a1f
I
t:"L, -Lo ) rys*;l;;<str[orq..i (j_y- ,$ ^f
. -'J'LbL€>Lor:: a.liL
erl+r.r*(^- 1!r:La.,:,*J;# J(, +
n
^'-t Ly ) y)*- -,.,Jfulr"r:-'gi.* fi .l-t1l t.L;._
e^4*- (g>.t.L L

t:a : L-:l
ldfPe{'t' plocc59,
a a J : : r : a l l
)so s i-y i, r+'* ( e/^
L,?."^sLb 7! l> i)-' L^
"_1-)sL
Gr" -!i $L" q-sl-b K P'L
( ,
gl'ev,el y, ,
V zli', t{"^;J L^
n 1 e r L S U I L
,tiqe Asstis;Sryrj* ?,2.,,
='t; $6cf,
P,_/9
-/
Q'/
*55eb
J'sul A)'^ai, {-L,i-6i. l-j'l c)rr:" t-t ) 7)):E}et i'.r02) 4
(yt,;, rJ-* )-) ,:- s!/:2rrra l"C (s"
+
J ot:t
'Trrn'<
,,!- q
-;:--!) 65l!s 4p L. ^i.-s L^ Asse/: ,f 7rr-
D
il
II
II
fl
lj;
ryr.-1...r'*;rrle' CSts
er,,rS -i, r-i-lo Esl:, {
I
ll
*fri
-trJl'U
r , - /
3' L-'L; Y Lr 61 )is. Q'v,t-, i:sz,' O )1)r | -
Or;
o)ztp '
c. cj,ti. ,ie4bt c.:--t
r>LV,:.t: : (J-La'Ci cf L' *
I
' . -
ii,l * y;-',
€;t
'r.
I' c-rL-'t:!)) ://e? {in b,,'
Clore Lll 6ls: :! tt {t-7,"
tp,;o:4 lt-, I.V,;* r- e!.' J--t',,.ts
aw: (iJg ,'. a,llJ, L( ll^'
"U-- I
ror'l'
5* L-'p '€,h/u' (r
*,! , JA; L'.,
4)
> st.)
&,-lLt
-,*-lDz)
L , - € r S *
")
L.* -
C) l-a +
l

I
C-,rl0-b / > b,ql-L :, 4=:)_F, -+*r; ForLi C_rua ._) i
2;e 3reiF ,;.u,a;! L(rsi<a=bvtS y,s--r:!_cGdr"J io,, /, ]
/,/t-;.t=" . !irL^,r-.*-
"
31!ea"-S+7, S c;pe L tnrr,;Lr i?
Zs 9

tSts' tg ,*o , -lr"ru t=d ts-l L- .*!-1;-- t*:'--*-.j>"@+,-c5 i,, ;i:i i
rt -/ Cr
$'6 G=nX-5,rioutj.11 _ro,r r1c*f ,+rvr<{t_a-; got ^_-l f--l--1_.s!Js I L. j
. t
ig-t5,orr4':
=. p.ilr' R*tr.fl *f* 13jL_=- e1 1'. (:1+-F,,5 i
t -
A*:
'2<-g<-
-s 13'.t,r*n ,
,Aco:ntl,-Qr1
-.r$, l: q5uoi. ru. $ C J
l".u---, r-*r{. u*ri-- ^1, 5, L,_r[ *ss g,+,*L=L ^+ _:*
,],L.*'5 to-
+;-,ts'f'tjur3:vt* a=},->rsi;r 1==-. L ;L*:, ero;;, €) L-+. r_*-
tt} )a t9L- -,-rs-:r,-S :4>r; L SrtuLtt5 r-!t^ -a.r.-rcle,r> _) l
l"t -.- tf t l
))gAo:. ""*1,"g. :t( '+-r.+'-,*sJtufrrr.g;r t*,,1 4--,--.. ) ClI- , -jar f
t
a
t t

--5r LY.6'f-rr9 . c o^9! .5-*-r>-:*b-b
tt/'
- ) z g ' - t )
f t = - i : : >
*e-;p ) _i- eo/
Ld5-Llb
li
i i J
r
j
j
il
,i,.t
i
'j
'11
i l {r
;u- {:,-L-,*'L" +-oy-" (+_}^f - r; r->;ir#A-.
?:;) i
-- --:.>: --=
l4O r I,Ggz - $L-!s>Jisbr r-:l-a jL--: "f.rqJ J-l<A
1;{$ -=! 5r==-L*qj;L=.!: qsr- %{.an.-_uJ'[+
e_alg2. r*s-rf-t
ibue- ,a {rLu -rlaLt-r<- <5L>,- t-+lAc{d -, (a-ro ag
V),lr,]v*--&---E L.orr..---:' -L{sLs'; i <o^= Jr a!+
:.* Cf - -=i,,r!4-* a5lo a,bbt,brlLg;r-
nAr'

s
(a.t-rl
<>-
e

t
il
A[r';1.,01,-r/yr.,.:2+* r=-,L.}J;-+e,":I:a5rf ,.afr- 1* * i4;Lqu ]
+ ..,
l-s-.rt-fl {e+a E"q.qt
"i--*.=*t,JJ;;--.o+p_ r, t
ta XtTTl*L L buSUe-sy -te-to,tlaasAr?_ __ _ es:!',.)ii*-e
_- +w s, d6Gtet_ lWf^i;* _s;,_r;
llltc6 {a,14, CJ[* .o_od;1 ^-*rqrlo__]-.at i 15_L_' L_
'r..(rs&-fsrr PSrL-r, - (-lryta -- C,arr.r,or:cjattat-fjzn pla rf
.,=J-
L-tb
'=":=-
;-. .:*r-o-,=9J-L- -+r.
e> -
.-oi"ut^r+ 'J: o=*L1;1.- ir
t ^ ) . . t
2-e*-6-':.lr be=*-,tf "e1-Lj-:s _f4cJl*,L _.+L,li L
I
f
rli
, i
, l
t
II
-ll
4
l
"-+,l+.45=gs:!.2 e;*1-Li-:r:,.!)-'r(j;L,+r{- .fr O *a-:,:)l-r : 6;:t^, -+

/ )
- _ - T - - - - - - -
_ _ _ _ _
l_D
,+(__1>_.o,1*Cta:L_-):l o.^, *Ler J_d, _
b-r-Lq-fo*_r rl€!l: ) jb L^ls Be rvr_!_.
-^,.s 'tl '
- l

' ^
r ' v l
P-}L
-'-
l
t, -) 5
. 9 i a
, I '
I I ^.,t) D r a L , - "
I

t Ey-L$GJ lj-^ 1,. of -s> - r^^*rr I n y- ., ,.I : ..-. r.--
* , ' l - , ( ^ r - L , r i - , 1 ^ .I n c . ( * . 0 , a e " ( ; - r - r :
1 . , i ' - -
. ' i l /
tj t a r ' ,6 ,L o 5 l2 _ 7 -I-
r r 1 . ' i , - / r r r t - ' , l - y '
f .L {$-b+.:4l"r ceb :*-:"8 +F
<L-*
;,il63:G+*L-eI ,_sx F
;1il: * g<t*,g.rr&. e.r. .* .!?F,r "5 eiL cl- :J-=-rarii-,ad
4 . r . l r J '
--.
' t=' vJ (-5-, Lss-,. -rr Lr t -'..ro
!> q5i7,1:
^ J t -
I CJi_.rsr:-pr.--J."^,Jt-" ;,(i,oL *= ":,;:,,_L* lb_gl , s,l i-r.L-)'
1-,; cnaP 6 t:;
L* C i &r, <s.f*-=f;*, X 3: i-l
;liL J,e+r ._:-t;;* , C.T E#.1- t;? t J
=J+"*ri.o:-+rjl!L- /> 4. - -I

---' _-E-r-=:r__r_.
j_.r:_._Et:f
:-l-=_
t-Llft='U-; r-!e1q-t- E't&g2_ ,__eeettk !Le_
t -
/pl_<)J_+.)Lti_,r_s r *r!-_qq! fenl.gC_t . t
t a - ^
-;r-I-gr-h GftIag L_3: r L4C ..o
a
<-[
r--;L, ntlsL-t*a--gr.s_tr.&e_*u,:"frri
>:>=.-"*
l,'-o
l;p

t
,
6,
Gn
s.i*.t'il
);"$;.+r:tlri:lUp
$etv,'cg ASS€.$ rn afr q42{
r2
n ( ' l , . t '
'!,.?,f: -- :'.r r- cJ
a
in,.S F{a.,bo r / li ^{^ rt'a, r^

I
Grr'
yi_
bt
6
_
r<
Crnk
t
L L {
,p.axJ $n
c5t${
i6utak(on,-:T- 6rrlp rys{, oaof;.,t-:^,/}/) ;:-,;- g-I .3-**oC U,
@;*,6sorrl,,=-rrJ!! ob+Sefrre, t^.r .,--yts, Gnftql.-g ";;g
)-i-" fU> f,*4f" +t;-,tfT";sr+, ?rG (edz q-rr. )j'rs,,jirjJr^
IT)
t
. 4-// ,/ ''
f -*)p . s-t ,r,^- ,
'
r' .
-
. . $, . c c l ^ ^ r , - ' l . r A ( r " l i L 1 ^ u
h
t
) 1,r, C r por( €- U.,Ser"'n?y) , - a i . l
rb
F
- , r 1
o
^ " / r . . ; i j t t
F
| / ' r / v _ _ - J
-
^ ^ r r ' ,f t l ^ , / ^ ^ 4 , ' o t s { o , . } . i o , r ' tA , A w . i l t r ' Q L f n b s / L i ^ . 1 i ' v
fr-
€=
r
F
. ( r r v .
U
l r " h r ^ { r ' a r A
, r r r l n f ' " i . " ; . , , , ^ ,- t ^ , ^ ( - .t ^ /. :.. : -
F,
'
",rl
l-: €=
r
t L l. * -ic:-_o SlgtUs .-- -r-L,lf r: ..1c r.a o ,t!, ,,
r
*-' .,-
F
4/
;=L{s/u eX
j " /
tn.'C.f o*j..'s-qsl^.:jrrl'. -.'rL. p;J ^V - F
- {e,.r ,-li., J,,*i- r}J rr. ;,( , - 7
efiScA!drt!,urr,, t," CT r-:oF,. es9,-frX-€j3,b-A-.,2",", ; -
E
<,*e(hol . <-13f" .'.-.1--i,l.r-r

: l- *s^'"gya-rj--,"r CarS-/ 4:o e-J15
,
iP-*a].*-r*gU-:>.*'+t+ d.
^- -r>.ao_-6b?L',l e__*.,J_*',Lr+_-- _
I
---$.1- -*r.crJ-7a5
iJ-*,=,-_t5 _y;,, iJt7 r(a
g[g'-ro
t'- ey4s-+*4=*,i-t-le=e--s)L
sLSth'on ---..---Uj-KA -_= lqf_ ;
J__L r-

�ݺ�ߣ

ITIL Advanced: Phase 3 (Service Transition): Service Configuration Management-(Complete Translation of ITIL Standard Book 2011)

More Related Content

ITIL Advanced: Phase 3 (Service Transition): Service Configuration Management-(Complete Translation of ITIL Standard Book 2011)