ITIL Advanced: Phase 4 (Service Operation): Event Management-(Complete Translation of ITIL Standard Book 2011)
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悛 惠 悛 悋 拆愆惘惠: 悋慍 悋惘 惘悽 忰悋惠 愕惘愕 (惘悋惡惘 愕惘愕): 惆惘惠 悋惺- 惠惘悴 擧悋 擧惠悋惡 惘悴惺 ITIL 愕悋 2011
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