This document provides an overview of organizational behavior (OB), including defining OB, describing what managers do, and explaining the value of systematically studying OB. It discusses the major challenges and opportunities for managers to apply OB concepts, and identifies the key behavioral science disciplines that contribute to OB. The document also outlines the dependent and independent variables in OB and presents a basic OB model.
2. Define organizational behavior (OB).Describe what managers do.Explain the value of the systematic study of OB.List the major challenges and opportunities for managers to use OB concepts.Identify the contributions made by major behavioral science disciplines to OB.L E A R N I N G O B J E C T I V E S
3. Describe why managers require a knowledge of OB.Explain the need for a contingency approach to the study of OB.L E A R N I N G O B J E C T I V E S (界看稼岳d)
16. Effective Versus Successful Managerial Activities (Luthans)Traditional managementDecision making, planning, and controllingCommunicationsExchanging routine information and processing paperworkHuman resource managementMotivating, disciplining, managing conflict, staffing, and trainingNetworkingSocializing, politicking, and interacting with others1-2E X H I B I TAllocation of Activities by Time
24. Challenges and Opportunity for OBResponding to GlobalizationManaging Workforce DiversityImproving Quality and ProductivityResponding to the Labor ShortageImproving Customer Service
25. Challenges and Opportunity for OB (界看稼岳d)Improving People SkillsEmpowering PeopleCoping with TemporarinessStimulation Innovation and ChangeHelping Employees Balance Work/Life ConflictsImproving Ethical Behavior