FEDEX blue ocean strategy
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The document discusses FedEx's focus on customer satisfaction and innovation to stay ahead of competitors. It highlights FedEx's use of technology like online tracking and automated shipping solutions to improve the customer experience. The document also notes FedEx's large investments in IT to pioneer solutions and its focus on privacy and security for the future.
FEDEX blue ocean strategy
- 1. RED BLUE
- 2. 1 CASE 10 GROUPS 48 MINDS 1 10 2 9 3 Case study 8 4 7 5 6
- 4. THE CUTTING EDGE REDUCE ELIMINATE NEW VALUE RAISE CREATE
- 7. SNAPSHOTS 1. Blue ocean strategy 2. Problem solver 3. Future outlook 4. conclusion
- 8. WE ARE HERE TO SOLVE YOUR PROBLEMS Identify problems Implement IT & Technology Improve logistic and supply chain ???
- 9. CUSTOMER IS MY CEO
- 11. COSMOS (CUSTOMER, OPERATIONS, SERVICE, MASTER ON-LINE SYSTEM) Labelling barcode on every parcel at pick-up point Scanning barcode at every stage of delivery cycle KEEP TRACK OF ALL PACKAGES
- 13. MY BUSINESS NEEDS TO HANDLE HIGH VOLUME OF SHIPMENT DAILY!
- 14. FEDEX POWERSHIP Automate the entire process Increase efficiency Reduce errors Eliminate paperwork
- 16. CALLING IS A THING OF YESTERDAY.
- 17. WWW.FEDEX.COM First to offer on-line package status tracking Allowing customers to conduct business online DirectLink Customers can receive, manage and remit payment of FedEx invoices electronically FedEx Virtual order Integration of online ordering, tracking and delivery
- 19. THERE ARE SEVERAL OTHER PROGRAMME AND SOFTWARE USED BY US.. LETS DISCUSS WHAT WE DONT KNOW RATHER DISCUSSING WHAT WE ALREADY KNOW !!
- 20. FUTURE OUTLOOK
- 22. WE PIONEERED ALMOST ALL THE SOFTWARE SOLUTIONS THAT EVER EXISTED IN SUPPLY CHAIN MANAGEMENT. AND NOW WHATS NEXT?
- 24. 1975 2013
- 25. INTERVIEW OF ROB CARTER, CIO FEDEX
- 26. PRIVACY ISSUES
- 28. KILLING TWO BIRDS WITH ONE STONE In-Q-tel and US department of Homeland security, has introduced a laser scanning device which tracks everything from 50 meters The device is so effective that it can track minor traces of gun powder and drugs. Also if used on human can tell what they had for dinner
- 29. TRYING FOR BLUE OCEAN AGAIN Value-added service New customer base New business opportunity A competitive advantage
- 30. THE OCEAN IS ALWAYS MORE BLUE ON THE OTHER SIDE
- 32. THANK YOU If you dont take care of your customer, someone else will.
Editor's Notes
- Founder of walmart
- Author of inner peace
- 1975