Ivona's Resume ISA
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Ivon Mills has over 22 years of experience in management, operations, budgeting, purchasing, and training. She holds a B.S. in Hotel & Restaurant Management, an M.A. in Organizational Management, and a Diploma in Nutrition, Diet and Health Science. Her experience includes positions as Seasider Snack Bar and Concessions Manager at BYU-Hawaii, International Work-Study Specialist at BYU-Hawaii, Operations Manager at Clarion Hotel Tradewinds, and Business Counselor. She has also taught classes in business operations, leadership, and study skills at BYU-Hawaii for over 20 years.
Ivona's Resume ISA
- 1. I V O N A W . M I L L S 54-119 Imua Place, Hauula, 96762 OBJECTIVE INTERNATIONAL STUDENT ADVISOR EDUCATION 1992 B.S., Hotel & Restaurant Management BYU-Hawaii 1997 M.A., Organizational Management University of Phoenix 2014 Diploma in Nutrition, Diet and Health Science Ashworth College WORK HISTORY 2007- Present Brigham Young University-Hawaii Laie, HI Seasider Snack Bar and Concessions Manager  Involved in budget forecasting, reconciliation and strategic planning for a $700,000 operation.  Responsible for marketing, hiring, training, promoting, purchasing, and creating monotony breakers. Involved in cooking and quality control. Conducted customer service training every quarter and responsible for morale improvement.  Analyzing the incoming and outgoing of funds within the department’s budgets. In less than one year, brought the Seasider Snack Bar’s food cost and other costs under control. 2006-2007 Brigham Young University-Hawaii Laie, HI International Work-Study/Student Employment and Insurance Sprecialist (temporary hire)  Monitored students IWES funds ensuring that disbursements and payments are made according to students’ contract and advising students with academics and ensuring they are taking classes and graduating as planned  Data Analysis with regards to the distribution of funding for the IWES program by created queries on people soft to track the students’ disbursements and payments to ensure students obligations are met accordingly.  Prepared and presented to students regarding the IWES scholarship, dos and don’ts and their commitment even after their education. 2004-2006 Clarion Hotel Tradewinds Pago Pago, AS Operations Manager  Oversaw daily operations of the Food and Beverage department, including Equator Restaurant and Banquets and catering.  Hired and trained all employees.  Developed budgets and strategic plans for financial improvement for the department.  In charge of purchasing for the whole hotel.  Conducted customer service training every quarter and responsible for morale improvement. 2003-2004 American Small Business Development Center Pago Pago AS
- 2. Business Counselor – Representative of the US Small Business Administration  Consulted with and trained small business owners on business startup.  Taught business startup, computer and grant writing classes  Helped business owners develop business plans and counseled them through the start-up process. 1994-2003 Brigham Young University-Hawaii Laie, HI Cafeteria Manager and Cash Operations Manager  Oversaw daily operations of the BYUH Food Service Cafeteria, Concessions and Vending in all aspects of the business.  Set objectives and developed strategic plans to achieve them.  Improved morale, training, interdepartmental relationships and developed the first Student Leadership Program for the Food Services.  Set and controlled all budgets pertaining to the above listed departments.  Counseled students on career paths as well as majors. 1997- Present Brigham Young University-Hawaii Laie, HI Instructor, School of Business and Counselling Services  Taught Business Operations, Business Leadership and Basic University Study Skills.  Served as a counselor and advisor for Polynesian students. Assisted them in setting academic goals and building and maintaining study discipline. SKILLS TECHNICAL: I have an understanding of how Sunapsis communicates with SEVIS via batch file transfer process and how it connects with People Soft as data is being updated or transferred. I have a thorough understanding and experienced in navigating People Soft, creating queries and reconciling financial reports in the system. Skilled in data analysis and system mapping and I am also experienced in blackboard, canvas and drop-box software applications for student assignments and am a fast learner when it comes to technical skills. I am experienced and very comfortable using Excel Spreadsheet, Microsoft word and power point platforms and other presentation tools and software applications. LEADERSHIP/MANAGERIAL: I have over 22 years in the management level. As a manager of the Seasider Snack Bar and Concessions at the Brigham Young University Hawaii Campus, I’ve handled all personnel issues with regards to attendance, absenteeism, hiring, disciplining as well as handling the day to day operation. I also have had experiences in marketing, budgeting and training an d dealing with customer service issues, accounting, purchasing and quality control on a dail y basis. At times when our Food Service Director is on a work trip or vacation, I’m asked to oversee and lead the whole operation, handling issues that may come up and also appearing in meetings on behalf of the Director. In this capacity, I have had the experience of reconcil ing accounts and preparing forecast reports, sales comparison reports, product movement re ports and any other report that will help me as a manager represent my boss and the Food Service as a whole to arrive at sound decisions with regards to our operation and its daily, monthly and yearly progress. As a manager for the Polynesian Cultural Center Concession, I also dealt with hiring, training, disciplining, budget reconciliation and revenue forecasting.
- 3. Assisted in the overall Food and Beverage Strategic plans for a new facility and the day to day operation at the concessions. In the two years I was the concessions manager, it grossed seven million dollars and profited three million dollars during that time. I’ve been a leader in organizing large catering events from start to finish in all its organization as well as orga nizing scouting events from start to finish dealing with sub committees and making sure the se events are implemented smoothly. Some example of such events are woodbadge course, li ttle Philmont and employee appreciation week to name a few. TEACHING AND TRAINING: I developed a curriculum for the student leadership program for the Food Services Department and am the primary instructor and coordinator for the program. This program is still ongoing today although it has evolved over time. We have sent through our student leadership program over 200 hundred students and have given away over $25,000 on merit awards as our students complete projects that have impacted the Food Service Department. I have been the primary coach for this program working with the students to properly prepare presentations when their projects are completed. In addition, for over 10 years I have taught classes for the BYU-Hawaii School of Business in Food Cost & Labor control, Operations management and Career Leadership and student leadership. I have also taught the Student Development and University Life classes for the Counseling Department, which has been moved over to the Academic Advising group to oversee this class. Additional teaching and training opportunities was with the Aloha Council Training Team as the Aloha Council Training Chairperson for 2 years, as Course Director for the Boy Scouts of America’s Wood Badge Course and district Training Chairperson for over the span of 10 years. COUNSELING: For over 10 years I have worked with the BYUH Counseling Department as a liason for our Polynesian students, helping them deal with university life and with personal or academic issues they face from semester to semester. I also worked closely with the BYUH International Student Services Department, counseling the students regarding their finances, work and school schedules and the importance of keeping commitments to school and family. I have counseled students in the importance of returning to their home country as part of their contract and other scholarship issues that come up during the semester or term. I am able to relate to students and employees through teaching as well as work environment.