Cafe owner empathy map

Aug 5, 2013Download as PPTX, PDF1 like801 views

The document discusses challenges with hiring, including that CVs do not always reflect a candidate's true skills and experience. It notes that the biggest problem for new hires is adaptation, and that extraverts tend to adapt better. It also suggests monitoring new workers, talking to administrators about expectations, and hiring people as probation periods to properly evaluate fit. The overall goal expressed is for the café owner to find a more efficient way to hire candidates that are a good match in order to save time, money and increase profits.

SAY:
•I don’t like my own CV, it’s very boring
•Education doesn’t matter when you hire
people for unqualified job
•CV doesn’t necessary reflect candidate’s
experience and skills
•Modest CVs usually are honest ones
•Adaptation of a newcomers is the biggest
problem
•Extraverts adopt better
•Cannot learn how to adopt
•Practical knowledge is more valuable
that theoretical
•College teaches to process the data and
make conclusions
•For top managers it’s desired to have
economics or/and law degree
•Experienced people have no needs to
explain them basics, but are less flexible
DO:
•Monitor workers and stimulate an
administrator to do the same
•Talk to the administrator about the keys
•Ask a waitress who ordered beer

THINK:
•Think about your job before you have
graduated (find unpaid job, choose your
thesis properly)
•You can never estimate people other way
than hire for probation period
FEEL:
•Uncomfortable because of lack of
“people like me” (but accepts it as a
challenge)
•Lot of effort in hiring, little output
•You must hire a person, not a skill set

A young, joyous, goal-oriented, smart and courageous
café owner needs a better way to find matching candidates with less effort,
because hiring of wrong people is waste of time, money and profit

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Cafe owner empathy map

1. SAY: •I don’t like my own CV, it’s very boring •Education doesn’t matter when you hire people for unqualified job •CV doesn’t necessary reflect candidate’s experience and skills •Modest CVs usually are honest ones •Adaptation of a newcomers is the biggest problem •Extraverts adopt better •Cannot learn how to adopt •Practical knowledge is more valuable that theoretical •College teaches to process the data and make conclusions •For top managers it’s desired to have economics or/and law degree •Experienced people have no needs to explain them basics, but are less flexible DO: •Monitor workers and stimulate an administrator to do the same •Talk to the administrator about the keys •Ask a waitress who ordered beer

2. THINK: •Think about your job before you have graduated (find unpaid job, choose your thesis properly) •You can never estimate people other way than hire for probation period FEEL: •Uncomfortable because of lack of “people like me” (but accepts it as a challenge) •Lot of effort in hiring, little output •You must hire a person, not a skill set

3. A young, joyous, goal-oriented, smart and courageous café owner needs a better way to find matching candidates with less effort, because hiring of wrong people is waste of time, money and profit

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Cafe owner empathy map

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