6. Half the money I spend on advertising is
wasted; the trouble is I don't know which half.
John Wanamaker, (attributed)US department
store merchant (1838 - 1922)
8. Zero moment of truth
Go and read this Lots of valuable information although HUGE bias. It is from Google.
http://www.zeromomentoftruth.com/assets/files/ZMOT_Handbook.pdf
43. Five Rights
The right product or service
Communicated in the right manner
Delivered at the right moment
To the right person
Personalised in the right way