JD Power Ranks Edward Jones Highest in Investor Satisfaction in 2021
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Michael Wolfe is a martial arts teacher and financial advisor at Edward Jones in Greenville, SC, where he is involved in community nonprofit initiatives. Edward Jones has been ranked highest in investor satisfaction by JD Power, achieving a score of 770, 38 points above the industry average, based on trust, convenience, and problem resolution. The firm operates with 19,000 agents serving over seven million clients and aims to enhance the investor experience continually.
JD Power Ranks Edward Jones Highest in Investor Satisfaction in 2021
- 2. A martial arts teacher who works in Greenville, SC, Michael Wolfe has interests that include involvement with community-based nonprofit groups. In addition, Michael Wolfe is a financial advisor for the investment firm Edward Jones.
- 3. This year JD Power ranked Edward Jones highest in investor satisfaction. JD Power is a firm that ranks businesses using data and analytics, giving consumers a voice. For businesses, it is a way that many companies can assess their current products and services and make adjustments. The investment industry ranking is one of several the firm provides to consumers.
- 4. Edward Jones earned the highest ranking in investor satisfaction among full-brokerage services. A financial services provider, the firm has 19,000 agents who serve more than seven million clients.
- 5. The ranking looked at factors such as product offerings, problem resolution, convenience, trust, value, digital experience, and financial advisors. Among the 24-full service firms that were ranked, Edward Jones scored 770 overall in investor satisfaction, which is 38 points higher than the industry average. The firm specifically scored well in trust, convenience, and problem resolution.
- 6. According to Edward Jones Managing Partner Penny Pennington the company is always looking at ways to improve the investor experience and deepen its relationships with customers. The company considers the ranking an honor, especially in a year that has been particularly difficult.