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What 
Millennials Want & HR Needs: 
The next generation of 
brand ambassadors 
Jenna Jacobson 
@jacobsonjenna
What Millennials Want & HR Needs: The Next Generation of Brand Ambassadors
The Disconnect Between 
Millennials & Employers
Research
Teach 
2,000+ millennials
I am a (Proud) 
Millennial.
generation
Im a what? 
 Millennial: 1980-2000 
 Gen X: 1965-1980 
 Boomer: 1946-1964 
 Silent Gen: 1928-1945 
 Greatest Gen: pre-1928 
(Pew Research Centre)
generation
Female?
Work in 
HR?
Born In 
Canada?
Degree?
Gen X?
What Millennials Want & HR Needs: The Next Generation of Brand Ambassadors
What Millennials Want & HR Needs: The Next Generation of Brand Ambassadors
Your Generation 
does not define you
What issues have you run into 
with millennials & 
older generations 
in the workplace?
Self-centered
Narcissistic
Obsessed with Tech
Unreliable
Self-centered 
Motivated
Narcissistic 
Storytellers
Obsessed with Tech 
Hyper-connected
Unreliable 
Open to change
empLoyees ! 
brand ambassadors
1 
Embrace 
Work-Life 
BLend
2 
Foster A 
Culture of 
sharing 
#lovemyjob
Sharing builds: 
 Friendship 
 Community 
 Reputation
3 
Give em 
Something 
to talk about
4 
Align 
Goals
What Millennials Want & HR Needs: The Next Generation of Brand Ambassadors
How do/could you turn 
employees into brand ambassadors?
 Feel valued 
 Have their suggestions taken seriously 
 Feel informed 
 Grow & learn 
 Do meaningful work
Like All of us!
87% of the workforce is 
not engaged with their jobs 
be in the minority! 
(Gallup, 2013)
Adapt what is useful, 
reject what is useless, and 
add what is specifically your own. 
- Bruce Lee Jenna Jacobson 
@jacobsonjenna
Lets connect! 
Thank you Jenna Jacobson 
@jacobsonjenna

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What Millennials Want & HR Needs: The Next Generation of Brand Ambassadors