This document summarizes Jisc's collaborative opportunities related to business intelligence, analytics, and relationship management. It outlines Jisc's work in these areas since 2010, including developing various resources and road testing them. The document then discusses the benefits organizations can see from engaging in analytics and relationship management. Finally, it proposes collaboration opportunities for co-designing and delivering interventions to raise members' capacity in these areas, and provides references for webinars, resources, and contact information for further discussion.
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Jisc business intelligence, analytics and relationship management collaborative opportunities
1. Presenter or main title…
Session Title or subtitle…
Jisc Collaborative Opportunities
Myles Danson
Programme Manager, Technology Enhanced Business Change
2. 15 minute aims
1. Hear what we've done (provenance and quality of resources, expertise)
2. Identify the benefits of engaging
3. What we hope to achieve next in terms of organisational and individual
support to achieve those benefits
4. What we might do collaboratively to help enhance your plausibility in the
field and reach your members
5. Identify who is interested and provide references
3. Jisc BI and Analytics
2010
Engaged
HESA HEI
User Group
2010
National
research
fed InfoKit
V1
2011-12
Project Phase
to explore
practicalities
road test
resource and
feedback
2012
Analytics
bolted on
as series of
reports
2013
InfoKIt V2
redesigned
via HESA
HEI User
Group &
ready to go
5. Analytics Resources (2013)
Analytics is the process of developing
actionable insights through problem
definition and the application of
statistical models and analysis against
existing and / or simulated future data
7. Benefits
• Improved decision-making (anecdotal)
• Better strategic planning (anecdotal)
• Better risk management (anecdotal)
• Competitive advantage (quantitative)
• Income generation (quantitative)
• Efficiency gains (quantitative)
• Performance benchmarking (anecdotal and quantitative)
• Student satisfaction (quantitative)
• Student retention (quantitative)
• League table ranking (quantitative)
• Cash savings (e.g. from retired software, hardware, redeployed staff)
• Income generation (quantitative)
• Improved speed and efficiency (quantitative)
• New capabilities and opportunities (anecdotal)
• Improved quality and reduced risk (quantitative and anecdotal)
• Better information management
8. Collaboration Opportunities
 We have experts, expertise and advice in a variety of formats
 Wish to raise capacity in members and members organisations to
reap the benefits
 Cash available to co design & deliver interventions
 Q3 – Q4
9. Vote: What would serve members needs best?
What?
 Awareness raising
 Practitioner support
 Organisational support
How? (your existing plans or new interventions?)
 Digital (webinar / podcast / discussion / wiki)
 F2F
10. Who would like to work with us / references
 BI Webinar 13 May
www.jiscbiwebinar.eventbrite.com
 BI InfoKIt
http://bit.ly-jisc_bi
 Analytics reports and case studies
http://bit.ly/jisc_analytics
 Relationship Management InfoKit
http://bit.ly/jisc_rm
 These slides
http://bit.ly/jisc_BI_RM_Analytics_offer
M.danson@jisc.ac.uk
http://myles.jiscinvolve.org/wp/
@mylesdanson
Editor's Notes
#6: High level overview. Link it in as the highest level of BI organisational maturity
#8: Benefits to instill some excitement / interest