Job Hunter 2015
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Laura Wilmore is seeking a customer service position. She has over 7 years of experience in various customer service roles in industries such as hotels, call centers, and collections. She has a bachelor's degree in Health Services Administration and an associate's degree in Medical Billing and Coding. Her resume demonstrates strong communication skills, attention to detail, and the ability to handle difficult customer situations properly.
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Sara Lott October 2016 ResumeSara Lott
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Sara Lott has over 15 years of experience in payroll administration, office management, human resources, and customer service. She has extensive experience processing payroll, managing employee records and benefits, and resolving human resources issues. Lott also has a background in accounting, bookkeeping, and office administration. Her resume demonstrates strong skills in Microsoft Office, accounting software, and communication.Monica Hewitt - Resume 03.22.16
Monica Hewitt - Resume 03.22.16monica hewitt
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Monica Hewitt is seeking a position that utilizes her skills in customer service, office administration, billing and accounts management. She has over 10 years of experience in various office roles, including positions at Diebold, First American Title Company, Westfield Center Insurance Company, National General Insurance, FirstMerit Bank, and Bank of America. Hewitt has expertise in Microsoft Office programs, bookkeeping, multi-tasking, and providing excellent customer service. She aims to contribute strong organizational abilities, attention to detail, and a dedication to teamwork.Job Hunter 2015
- 1. Laura Wilmore 13417 Earlwood Road Cleveland, Ohio 44110 Mobile: 216-375-2347 Email:Lwilmore0865@hotmail.com HIGHLIGHTS ï‚· Excellence in customer service with more than 7 years of transferable experience. Exuding a positive attitude in a variety of customer service fields with a history of producing quality results. ï‚· Strong communication and organizational skills with attention to detail. ï‚· Managing and supervising experience in the hotel and collections industries. Ability to handle difficult situations in a proper manner. . EDUCATION Certified Customer Service 2014, NRF Foundation, Columbus, OH Bachelors of Science in Health Services Administration 2013, Colorado Technical University Associates of Science in Medical Billing and Coding-2011, Colorado Technical University Certification on Galaxy and Light Speed Systems-2006 Certification on HSI Credit Card Manager/ Real-Vu Accounting-2005 Padgett-Thompson Management Training Certification-2003 EXPERIENCE ADECCO (Cleveland,Ohio) 09/2013 to 02/2014 Customer Service Representative/Call Center - Hyatt Legal Plans ï‚· Handled high volume calls (50 to 100 daily) from clients as well as in-network referrals to Hyatt attorneys. SP DATA (Cleveland,Ohio) 05/2010 to 09/2010 Sales Associate/ Call Center ï‚· Enrolled potential customers on Direct Energy products and services. Met enrollment goals on a daily basis.
- 2. ACCOUNTEMPS (Cleveland,Ohio) 01/2010 to 03/2010 Customer Service Professional/ Reception- H &R Block  Discrete customer handling in the reception area to include answering phones, verifying identification, handling sensitive documents, scheduling appointments for tax preparers, telemarketing to increase customer base. STILLMAN LAW OFFICE (West Bloomfield, Michigan) 01/2008 to 07/2008 Legal Commercial Collector  Compiled information on past due accounts. Obtained asset information on 50 to 100 files a day. Prepare accounts for suit worthiness. Verified all suit worthy accounts with paralegal. SHERATON DETROIT NOVI HOTEL (Novi, Michigan) 11/2004 to 12/2007 Night Auditor/ Front Desk Agent  Management of hotel for night shift, problem solving based on the needs of guests. Compiling all documents for close of shift including manager’s reports. Discrete guest affairs, financial transactions including credit card payments and authorizations. ASSET ACCEPTANCE LLC (Warren, Michigan) 02/2002 to 10/2004 Collector/Supervisor  Collected on past due accounts assigned by management. Trained my team of 8 collectors in all aspects of collections. Met goals set by management for every month. Skills and Abilities MS Office proficient. Galaxy systems proficient, Light Speed software systems proficient, HIS Credit Card Manager proficient, Real-Vu accounting software proficient, Lexis Nexis, Accurint, Pacer Additional Skills and Training Customer Service, Supervisor, Night Manager, Sales Associate, Collections Agent in Retail & Commercial Collections Principles of Business, Technical Writing and Speaking, Ethics, Public Administration, Sociology and Understanding Human Behavior, Managing Human Resources, Organizational Behavior Principles, Fundamentals of Marketing, Labor Relations and Organizational Change