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JOEDUNCANJR.
7301BluestemRd.Dallas,TX75249​|​j.duncan0610@gmail.com​|​469­231­5137
OBJECTIVE Toworkinadynamicprofessionalenvironmentwithagrowingorganizationanda
challengingcareerinareputablefieldtoutilizemydatabaseandmanagementskills
SKILLS&ABILITIES










APPLICATIONKNOWLWDGE
● Excellentatunderstandingandproblemsolvingtechnicalissues
● Expertatunderstandingcomputerhardwareandotheroperatingsystem'sfunction
● Expertwithdesktopimagingsoftware.(Ghost,BartPEandetc.)
● Expertwithmultiplemodelsofdesktopsandlaptops.
● Expertwithhelpdesktrackingsystems.
● ExpertwithbasicNetworktroubleshootingTCP/IP.DHCP,StaticIPsettings.
● Abletoworkindependentlyorwithteammembersunderanypressure.

● ActiveDirectory
● RDP–RemoteClient/DameWareMiniRemote/TeamViewer
● MicrosoftOfficeProSuite2002,2003,2007,2010
● Server2003,2008
● Internetexplorer,GoogleChrome,MozillaFirefox
● Norton,McAfee,Kaspersky,AVGandetc.
● LaplinkDiskimage
● MacOS/Tiger/Leopard/10
● ISOTools
● (Novice)SharePoint.
● RouterConfiguration
● SAP
● Ghost
● SMSClient
EXPERIENCE DESKTOP SUPPORT (LEVEL II)​​SUPERB PC REPAIR 
03/2009-PRESENT 
● Assiststaffwiththeinstallations,configurationsandongoingusabilityofdesktops
computers,peripheralequipmentandsoftwarewithinestablishedguidelines.
● Workwithhelpdeskandnetworkoperationsstaffasappropriatetodetermineand
resolveproblemsreceivedfromclients.
● Ensuredesktopcomputersinterconnectseamlesslywithdiversesystemsincluding
associatedvalidationsystems,fileservers,emailservers,computerconferencing
systems,applicationserversandadministrativesystems.
CUSTOMER SERVICE EXPERT/INSTALLER​​CAR TOYS 
10/2014 - 04/2015 
● Educatecustomersonthepossibilitiestheycouldhavetoimprovethemobile
technologyinthevehicles.
● Performcompanyproductdemos
● Installmobileelectronicsintocustomers(residentialandcommercial)vehicles
daily.
STREET MARKETING MANAGER​​YUMS SHOES 
10/2005 - 10/2013 
● Createdailymarketingplanning,expensereportsanddetailedstatisticalimpact
summaries.
● Ensureclientsproperproductplacementatallmajoreventsalongwithsolid
endorsers/partners.
● Updatedailyblogs/websiteshowingproductplacement.
● Increasedquarterlysalesby15%.Decreasedspendingby28%
DESKTOP SUPPORT (LEVEL I)​​VERIZON/TELVISTA 
02/2008 – 03/2012 
● Providedincoming/callingcustomerswithtroubleshootingforhome/commercial
internetserviceconnectivityissues.
● RoutedtroubleshootingticketsabovelevelItechsupporttotheproper
department/level.
● Completedaswellasclosedvariousincomingtroubleshootingticketsdaily.
EDUCATION 2002­2004TEXASSOUTHERNUNIVERSITY HOUSTON,TX
▪ PursuedB.A.ElectronicEngineeringandminorinbusiness.
2003­2004MOUNTAINVIEWCOLLEGEDallas,TX
▪ StudiedHealthEducation
2007­2007DEVRYUNIVERSITY​​Irving,TX
▪ StudiedElectronicsandComputertechnology



CERTIFICATIONS 2001­PRESENTDUNCANVILLEHS DUNCANVILLE,TX
▪ A+
2003­PRESENTMOUTAINVIEWCOMMUNITYCOLLEGE 
DALLAS,TX
▪ MCP
2015­PRESENTLEADERQUEST​​IRVING,TX
▪ CurrentlypursuingCCNA(expectedtocompletethebeginningof2016)


 

PAGE2

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JoeDuncanJrUpdatedResume.docx

  • 1. JOEDUNCANJR. 7301BluestemRd.Dallas,TX75249​|​j.duncan0610@gmail.com​|​469­231­5137 OBJECTIVE Toworkinadynamicprofessionalenvironmentwithagrowingorganizationanda challengingcareerinareputablefieldtoutilizemydatabaseandmanagementskills SKILLS&ABILITIES APPLICATIONKNOWLWDGE ● Excellentatunderstandingandproblemsolvingtechnicalissues ● Expertatunderstandingcomputerhardwareandotheroperatingsystem'sfunction ● Expertwithdesktopimagingsoftware.(Ghost,BartPEandetc.) ● Expertwithmultiplemodelsofdesktopsandlaptops. ● Expertwithhelpdesktrackingsystems. ● ExpertwithbasicNetworktroubleshootingTCP/IP.DHCP,StaticIPsettings. ● Abletoworkindependentlyorwithteammembersunderanypressure. ● ActiveDirectory ● RDP–RemoteClient/DameWareMiniRemote/TeamViewer ● MicrosoftOfficeProSuite2002,2003,2007,2010 ● Server2003,2008 ● Internetexplorer,GoogleChrome,MozillaFirefox ● Norton,McAfee,Kaspersky,AVGandetc. ● LaplinkDiskimage ● MacOS/Tiger/Leopard/10 ● ISOTools ● (Novice)SharePoint. ● RouterConfiguration ● SAP ● Ghost ● SMSClient EXPERIENCE DESKTOP SUPPORT (LEVEL II)​​SUPERB PC REPAIR 03/2009-PRESENT ● Assiststaffwiththeinstallations,configurationsandongoingusabilityofdesktops computers,peripheralequipmentandsoftwarewithinestablishedguidelines. ● Workwithhelpdeskandnetworkoperationsstaffasappropriatetodetermineand resolveproblemsreceivedfromclients. ● Ensuredesktopcomputersinterconnectseamlesslywithdiversesystemsincluding associatedvalidationsystems,fileservers,emailservers,computerconferencing systems,applicationserversandadministrativesystems. CUSTOMER SERVICE EXPERT/INSTALLER​​CAR TOYS 10/2014 - 04/2015 ● Educatecustomersonthepossibilitiestheycouldhavetoimprovethemobile technologyinthevehicles. ● Performcompanyproductdemos ● Installmobileelectronicsintocustomers(residentialandcommercial)vehicles daily. STREET MARKETING MANAGER​​YUMS SHOES 10/2005 - 10/2013 ● Createdailymarketingplanning,expensereportsanddetailedstatisticalimpact summaries.
  • 2. ● Ensureclientsproperproductplacementatallmajoreventsalongwithsolid endorsers/partners. ● Updatedailyblogs/websiteshowingproductplacement. ● Increasedquarterlysalesby15%.Decreasedspendingby28% DESKTOP SUPPORT (LEVEL I)​​VERIZON/TELVISTA 02/2008 – 03/2012 ● Providedincoming/callingcustomerswithtroubleshootingforhome/commercial internetserviceconnectivityissues. ● RoutedtroubleshootingticketsabovelevelItechsupporttotheproper department/level. ● Completedaswellasclosedvariousincomingtroubleshootingticketsdaily. EDUCATION 2002­2004TEXASSOUTHERNUNIVERSITY HOUSTON,TX ▪ PursuedB.A.ElectronicEngineeringandminorinbusiness. 2003­2004MOUNTAINVIEWCOLLEGEDallas,TX ▪ StudiedHealthEducation 2007­2007DEVRYUNIVERSITY​​Irving,TX ▪ StudiedElectronicsandComputertechnology CERTIFICATIONS 2001­PRESENTDUNCANVILLEHS DUNCANVILLE,TX ▪ A+ 2003­PRESENTMOUTAINVIEWCOMMUNITYCOLLEGE DALLAS,TX ▪ MCP 2015­PRESENTLEADERQUEST​​IRVING,TX ▪ CurrentlypursuingCCNA(expectedtocompletethebeginningof2016) PAGE2