JOHN DOERING RESUME
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John Doering has over 15 years of experience in customer service roles, most recently working at Wells Fargo Home Mortgage as a Collector handling inbound calls regarding mortgage payments and loss mitigation options. He has a track record of consistently high performance ratings and achieving productivity goals. Doering is skilled in problem solving, communication, and organizing tasks in high-pressure environments. He holds a Bachelor's degree in Business Administration with a focus on Marketing.
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Detail oriented Customer Service Representative with over 12 years of experience in the cable-TV industry.
Processed and analyzed direct sales orders in fast-paced high-risk environment. Skilled in processing payrolls, in balancing spread sheets within an Excel environment. Flexible to function in both a self-directed or team environment. Delivered superior customer service that exceeded company standards. Trained staff at all levels.
A&P Resume August 2015
A&P Resume August 2015Louise Stillwaggon
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Louise Stillwaggon has over 20 years of experience in administrative and executive level roles. She has a proven track record of improving efficiency, reducing costs, and ensuring compliance. Her skills include risk management, insurance, accounting, customer service, and office administration. She is results-oriented, well-organized, and committed to customer satisfaction.2017
2017Dennis Hall
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Dennis Hall has over 20 years of experience in customer service roles. He has a track record of providing excellent customer service, handling customer requests, billing and payments, and resolving complaints. He also has sales experience meeting quotas and generating over $500,000 in sales.Latrice DResume2015#2
Latrice DResume2015#2Latrice Smith
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Latrice D. Smith has over 15 years of experience in customer service and sales roles in the banking and credit reporting industries. She currently works as a Bank Sales Coordinator at Capital One, where she analyzes customer needs to qualify them for various banking products and services. Previously, she worked at Capital One as a Consumer Sales Representative, making outbound sales calls and cross-selling customers on additional products. Smith also spent 16 years at Experian in credit data management, customer service, and supervisory roles. She has received multiple awards for her sales performance and consistently meeting department expectations at Capital One.JOHN DOERING RESUME
- 1. JOHN E. DOERING 4856 N. Evans Street (414) 462-6116 doering@ameritech.net Milwaukee, WI 53218 www.linkedin.com/in/johnedoering SUMMARY: • Organized, rational, and detail-oriented Customer Service professional • Self-motivated and methodical in investigating detailed knowledge about products and procedures allowing the transfer of this information to customers and fellow employees • Serious in providing factual, understandable, and well-organized solutions • Strengths include solid communication and problem solving skills, along with outstanding ability to organize and prioritize tasks needed to work effectively in a high pressure environment • Proficient in Windows, MS Office Suite, MSP Fidelity and other web based applications PROFESSIONAL EXPERIENCE Wells Fargo Home Mortgage, Milwaukee, WI 2007-2015 Collector 3 (2014-2015) • Processed 20 to 25 inbound collection calls daily for mortgage payments collecting on average around $7500.00 • Recorded information about future payments and/or information on household finances to more effectively set up workable repayment arrangements to satisfy customers by ending their delinquency • Retained customers by correcting errors with application of payments or credit bureau reporting • Researched basics of mortgage business law as it relates to collections to further increase customer’s favorable image of Wells Fargo. • Earned quality scores consistently above 96% and achieved productivity goals to qualify for incentive Collector 2 – Liquidations (2010-2014) • Managed around 20 high pressure inbound phone calls daily from real estate agents, attorneys, customers, and other assorted third parties regarding property liquidation options such as short sale and deed in lieu • Provided review status of account, answered questions, and resolved problems to increase customer satisfaction • Escalated significant issues to the proper individual or department for resolution so customers would not be disappointed with service • Handled heavy volume of inbound collection calls for mortgage payments and provided related services • Consistently scored above 98% quality ratings and achieved productivity goals on a regular basis to qualify for incentive • Nominated twice for Employee of the Month and awarded several Distinguished Service medals for surpassing performance goals Loan Servicing Specialist 2 – Loss Mitigation (2009-2010) • Provided excellent customer service while administering repayment plans set up by collections, including loan modifications, moratoriums, and HUD partial claims, for mostly FHA loans • Provided account status to customers and third parties, advising if additional documentation was required which facilitated rapid completion of requests • Consistently achieved quality scores over 95%
- 2. Collector 1 – Collections (2007-2009) • Collected mortgage payments and performed related customer activities to help customers bring their delinquent accounts current • Consistently achieved quality scores above 90 Industries for the Blind, Milwaukee, WI 2005-2007 Machine Operator • Operated auto bag machine and assembled small items for government contracts • Consistently met goals and quotas Astronautics Corporation of America, Milwaukee, WI 2001-2005 Field Service Coordinator • Served as direct contact for both public customers and business account representatives regarding repair and installation of electronic equipment using proven customer service skills • Coordinated up to 40 service technicians under 6 separate contracts and provided daily status on an average of 60 active jobs, including scheduling and problem solving, through completion and billing EDUCATION: BS-Business Administration, Marketing University of Wisconsin-Platteville