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John Goodale Resume 2015
- 1. John Goodale 719 Lenox Ave Zanesville, OH 43701 Home/Mobile: 502-541-0828 Email: thegoodales@bellsouth.net thegoodalesa2z@gmail.com Summary: A management professional with a strong background in Distribution, Shipping, Receiving, Customer Returns, Internal Audit, Quality Assurance, Vendor Compliance, Internet & Mail Order Fulfillment, Call Center, Customer Service and Manufacturing. Welcomes new challenges utilizing strong communication skills, creativity and problem solving abilities. Possesses leadership and motivational skills vital to successfully and consistently achieve desired results. Experience: Speed Commerce, Pataskala OH Sept 2014-May 2015 Manager – Outbound Operations  Responsible for three shifts of Outbound Operations in a fast paced distribution center environment  Aided in changing processes, culture and accountability in a fast paced, complex and frankly, distressed business environment.  Developed reporting methods. Created UPH reports for both process & individual productivity. Drove process & SLA improvements as a result.  Responsible for maintaining inventory of all corrugate & critical supplies for the business. Fanatics, Frazeysburg, OH Sr. Manager of Outbound Operations March 2013-Sept 2014  Responsible for three shifts of Outbound Operations in a fast paced distribution center environment  Helped start-up of new facility: WMS, WCS, process development, created SOP’s, team building and fostered a positive and creative work culture.  Measured & reported all KPI’s. Developed reporting methods. Created UPH reports for both process & individual productivity. Drove improvement as a result.  Contributed to a successful first peak season, hit all KPI’s while shipping up to 250K units per day  Sponsored the facility safety team  Responsible for maintaining inventory of all corrugate & critical supplies for the business GSI Commerce/eBay, Louisville, KY July 2000-Jan 2013 Returns Manager  Managed two Returns departments (two Dc’s), 3 supervisors and 36 creditors and support associates.  Worked with clients & client services to assure satisfaction and consistent communications.  Strived to maintain Returns SLA’s and meet or exceed departmental UPH’s weekly.  Evaluated process and implement improvements were identified.  Maintained a positive and productive work environment. Receiving Manager, GSI Commerce, Louisville KY June 2011 – Jan. 2012) Returned to the receiving department to implement new methods and lead the receiving operation in our new satellite facility which was engineered for fulfillment of one high volume client.  Worked with facility engineering to design layout of new high volume receiving area.  Developed high volume and unload and receiving processes to meet client SLA and UPH requirements.  Worked with IT to implement a major receiving process improvement.  Managed receipt put-away to best maximize space needs and pick efficiency.  Managed receiving in our original facility during peak, successfully meeting all SLA and UPH requirements.  Worked directly with clients, communicated status, worked issues and provided strong comfort levels with those
- 2. clients. Process Improvement Manager, GSI Commerce, Louisville KY (Oct. 2010 – June 2011) Worked with members of the operations staff to identify and implement efficiencies to improve productivity, training and safety.  Developed and wrote standard operating procedures  Tracked productivity and provided to process owners along with recommendations.  Managed use of budgeted indirect hours. Worked with operations management team to track usage and control usage thus meeting budget.  Worked multiple tasks and projects as directed by Director of Operations and VP. Internal Audit Manager, GSI Commerce, Louisville, KY (June 2005 – Sept. 2010) Managed yearly and ongoing internal audit activity and reporting. Assured three GSI Distribution centers were compliant to Sarbanes Oxley by auditing internal controls and processes. Participated in SAS70 (type 2) audits/activity  Worked with all levels of management at several GSI facilities in the course of audit and project related activity.  Managed a team of seven auditors in three distribution centers.  Developed process audits in all facilities to monitor compliance to internal controls and provide quality data to process owners and site management.  Wrote quarterly audit summaries which were provided to the audit committee and senior level management.  Provided formal SOX testing and related evidence to the Director of Internal Audit and external auditors twice yearly for three distribution centers. All deficiencies were mitigated proactively and yearly testing was supported strong internal controls in all areas tested.  Participated in SAS 70 type II audit activity. Worked with teams of external auditors and performed process walkthroughs with them along with gathering/providing supporting data. Inbound Operations Supervisor, GSI Commerce, Louisville, KY (July 2000 to June 2005) Participated in startup activities and implemented the vendor compliance program for the new GSI Commerce distribution center. Ongoing tasks and responsibilities: 0* Work directly with vendors, buyers and finance, regarding compliance, quality, and purchase order issues. 1* Manage a clerical staff in support of vendor compliance, quality, RTV, inventory, accounts payable, receiving and dock activity. 2* Manage a direct labor staff of up to 120 associates in support of the receiving process, insuring vendor compliance, inventory accuracy and purchase order integrity. 3* Assure that business goals and metrics are met and/or exceeded by actively managing day to day activities and involving associates in a team based environment. 4* Work directly with customers / partners to assure process integrity, customer satisfaction, inventory accuracy and problem resolution. 5* Act as a problem solving resource to internal and external customers. Quality Assurance Manager, Historical Collections, Louisville, KY & Oxford, England (1998-2000) Assisted in all aspects of startup of a new mail order distribution and call center in Louisville, KY.  Successfully initiated the quality assurance process in a new facility.  Implemented the customer returns process interfacing with the call center and distribution center management. 6* Acted as a customer service and product information resource for the call center and customer service. 7* Direct and indirect communication with customers resolving order & product related issues. 8* Valued member of the management team contributing in all aspects of the business. 9* Worked closely with business associates in Oxford, England regarding day to day business, problem resolution and strategy. 10* Managed on a rotating basis off shift distribution center activities during peak seasons. 11*Contributed to reduced customer returns through assuring product quality, understanding potential customer issues and providing excellent customer service.
- 3. Quality Assurance Manager, A&A Inc., Lewiston, Me / Historical Collections, Oxford England (1996-2000) Oversaw all aspects of product quality and quality problem resolution in a third party company environment. 12* Established inspection procedures for a wide range of products, (clothing, furniture, decoratives and jewelry). 13* Acted as a resource to both companies in all areas of the business. 14* Traveled to England to tour processes and facilities to give and gain ideas to more effectively manage product and supplier quality. 15* Established reporting structures for product & supplier quality performance, customer returns, process management and delivery performance. 16* Assisted in managing the transition of operations from Maine to Kentucky. Quality Assurance Supervisor Digital Equipment Corp. Augusta, Me 17* Managed the incoming quality inspection department for a major computer manufacturer. 18* Effectively managed a budget of $1 million dollars. 19* Wrote and implemented salary plans. 20* Forecast, monitored and approved all departmental spending. 21* Streamlined a department of 25 associates over a period of two years into a self-sufficient unit of six associates. Utilized process improvements, team participation and eliminated tasks that brought no added value. 22* Member of a software development team from a user perspective for a supplier quality management program. Drove program creation and enhancements. Integrated new system to an existing process. Education: University of Maine @ Augusta Management Training: Essentials for effective supervision, Managing Performance, Kepner-Tregoe Problem solving, Change Management, Investment in Excellence. Quality systems: Intro to Six Sigma, ISO-9000, TQM