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John L. Razo
7745 Reseda Blvd., Apt. 20
Reseda, CA. 91335
john.razo@gmail.com
818-881-7603
HIGHLIGHTS OF QUALIFICATIONS:
則 Excellent oral, written and interpersonal communication skills; strong
organizational, analytical and research skills with the ability to produce results.
則 Pro鍖ciency with medical terminology (ICD9CM/CPT coding), medical billing,
claims processing, adjusting and auditing of complex claim issues.
則 Extensive experience with supervision, business analysis, project coordination
and management with proven results.
2003 - 2015
Claims Adjuster, Health Net, Woodland Hills, California.
Under minimal supervision and increasing responsibilities, determined policyholders'
level of bene鍖ts for adjustment requests pertaining to underpayments, overpayments,
rebilling, collection, stop loss, claims in litigation, and maximum co-payment issues.
Additional responsibilities include completing projects assigned by management that
are related to exceeding departmental goals.
2000  2003
Claims Adjuster, Meridian Healthcare Management, Woodland Hills, California.
Processed adjustment requests pertaining to overpayment, underpayment, contract,
bene鍖t and eligibility issues. Researched, investigated and resolved administrative
complaints and appeals. Additional responsibilities included assigned projects,
system testing, documenting and reporting results to management within a cross
functional team.
1995 1999
Supervisor of Adjustment Unit, Prudential Healthcare, Los Angeles, California.
Supervised 20 examiners in processing of multiple plan adjustments. Identi鍖ed trends
related to procedures, quality and production and as a result, reduced incoming
work鍖ow by 50% in 12 months. Additional responsibilities included assigning work,
monitoring performance, providing continuous cross training, updating policies,
implementing changes, staf鍖ng, performance reviews, and a liaison between internal
and external customers. Based on forecasting, created, researched and maintained
tracking database to facilitate in managing projects related to department objectives.
1994 - 1995
Auditing Coach and Assistant Supervisor, Prudential Insurance, Los Angeles,
Provided coaching advice and guidance to examiners and conducted quality review of
performance while collecting data for feedback and training. In addition, assisted
supervisor in administrative responsibilities such as attendance, work assignments
and performance reviews.
1990  1994
Project Coordinator and Analyst, Prudential Insurance, Woodland Hills, California,
With forecasting team, identi鍖ed, evaluated and documented business needs and
objectives and reviewed current department processes and procedures that were
counterproductive to these objectives. Conducting secondary research using a variety
of services including maintaining tracking databases, presented information to
management with possible risks involved. With management approval, worked within
a team implementing, coordinating and managing projects that were essential to
achieving objectives
1989 - 1990
Health Services Coordinator. Prudential Insurance, Woodland Hills, California
Supported activities of department: entering authorizations, assuring timely and
accurate inpatient discharges. Assisted clinical review nurses with administrative
responsibilities.
1987  1989
Claims Examiner, Prudential Insurance, Woodland Hills, California
Processing of HMO, POS, PPO and Indemnity claims. Met and exceeded production
standard of 75 claims per day. Processed adjustment issues for underpayments,
overpayments, contract and collection issues. On a business need basis, assisted call
center with incoming member and provider inquiries. Volunteered and assisted in the
ongoing training of new examiners placed within department at conclusion of training
class.

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JOHN RAZO 2015 RESUME

  • 1. John L. Razo 7745 Reseda Blvd., Apt. 20 Reseda, CA. 91335 john.razo@gmail.com 818-881-7603 HIGHLIGHTS OF QUALIFICATIONS: 則 Excellent oral, written and interpersonal communication skills; strong organizational, analytical and research skills with the ability to produce results. 則 Pro鍖ciency with medical terminology (ICD9CM/CPT coding), medical billing, claims processing, adjusting and auditing of complex claim issues. 則 Extensive experience with supervision, business analysis, project coordination and management with proven results. 2003 - 2015 Claims Adjuster, Health Net, Woodland Hills, California. Under minimal supervision and increasing responsibilities, determined policyholders' level of bene鍖ts for adjustment requests pertaining to underpayments, overpayments, rebilling, collection, stop loss, claims in litigation, and maximum co-payment issues. Additional responsibilities include completing projects assigned by management that are related to exceeding departmental goals. 2000 2003 Claims Adjuster, Meridian Healthcare Management, Woodland Hills, California. Processed adjustment requests pertaining to overpayment, underpayment, contract, bene鍖t and eligibility issues. Researched, investigated and resolved administrative complaints and appeals. Additional responsibilities included assigned projects, system testing, documenting and reporting results to management within a cross functional team. 1995 1999 Supervisor of Adjustment Unit, Prudential Healthcare, Los Angeles, California. Supervised 20 examiners in processing of multiple plan adjustments. Identi鍖ed trends related to procedures, quality and production and as a result, reduced incoming work鍖ow by 50% in 12 months. Additional responsibilities included assigning work, monitoring performance, providing continuous cross training, updating policies, implementing changes, staf鍖ng, performance reviews, and a liaison between internal and external customers. Based on forecasting, created, researched and maintained tracking database to facilitate in managing projects related to department objectives.
  • 2. 1994 - 1995 Auditing Coach and Assistant Supervisor, Prudential Insurance, Los Angeles, Provided coaching advice and guidance to examiners and conducted quality review of performance while collecting data for feedback and training. In addition, assisted supervisor in administrative responsibilities such as attendance, work assignments and performance reviews. 1990 1994 Project Coordinator and Analyst, Prudential Insurance, Woodland Hills, California, With forecasting team, identi鍖ed, evaluated and documented business needs and objectives and reviewed current department processes and procedures that were counterproductive to these objectives. Conducting secondary research using a variety of services including maintaining tracking databases, presented information to management with possible risks involved. With management approval, worked within a team implementing, coordinating and managing projects that were essential to achieving objectives 1989 - 1990 Health Services Coordinator. Prudential Insurance, Woodland Hills, California Supported activities of department: entering authorizations, assuring timely and accurate inpatient discharges. Assisted clinical review nurses with administrative responsibilities. 1987 1989 Claims Examiner, Prudential Insurance, Woodland Hills, California Processing of HMO, POS, PPO and Indemnity claims. Met and exceeded production standard of 75 claims per day. Processed adjustment issues for underpayments, overpayments, contract and collection issues. On a business need basis, assisted call center with incoming member and provider inquiries. Volunteered and assisted in the ongoing training of new examiners placed within department at conclusion of training class.