Jordan Russell Resume final
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Jordan D. Russell is seeking a dynamic position utilizing his marketing and management skills. He has a B.B.A. in Marketing from James Madison University and studied global marketing abroad in Turkey. His professional experience includes positions as a Universal Service Manager at AT&T, an Installer at Quality Installations, and a Site Manager at Chippio Windshield Repair where he managed daily operations.
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Rachel Newton has over 25 years of experience in retail management, training, and customer service. She is currently a Store Development Manager where she is responsible for enhancing training programs. Previously she held roles as a Quality Assurance Manager, Technical Coordinator, and Store Manager where she delivered training programs and excellent customer service. She has a Bachelor's degree in Marketing and Management and is skilled in management training, strategic thinking, and relationship building.Jordan Russell Resume final
- 1. JORDAN D. RUSSELL 6024 S.100th Plaza Apt. 3A, Omaha NE 68128 703-835-2093 jdrjordan@gmail.com Objective: Seeking dynamic position with upward mobility potential while using Marketing and Management skills. EDUCATION JAMES MADISON UNIVERSITY; HARRISONBURG, VA (AUG 2008- DEC 2011) B.B.A. in Marketing, Business to Consumer Dec. 2011 BAHEEHIR UNIVERSITY; ISTANBUL, TURKEY (SPRING 2011 GLOBAL MARKETING STUDY ABROAD PROGRAM) 揃 Studied global marketing concepts and how businesses adapt products to differing cultures SALISBURY UNIVERSITY; SALISBURY, MD (AUG 2007-MAY 2008) 揃 Member of the Division III Football Team 揃 Deans List 2007-2008; Member: Sigma Alpha Pi National Society for Leadership and Success 2007-2011 PROFESSIONAL EXPERIENCE -UNIVERSAL SERVICE MANAGER AT&T Premier Client Group September 2014- current Omaha, NE Responsible for up to 20 accounts as a dedicated manager in the Premier Client Group simultaneously. 揃 Promoted to Universal Service Manager from Mobility Service Manager. (Dec 2014) 揃 Responsible for 54 30-minute stewardship PowerPoint presentation monthly. Presentations support client decision makers in determining account profitability; some presentations support account management at the executive level. 揃 Given additional responsibility to manage Wireline Circuit, Billing, Order Management, and rate plan analysis. 揃 Responsible for management and maintenance up to 20 accounts simultaneously and 43 high revenue business accounts all together. Delhaize being the largest at $13,000,000 annual revenue. 揃 Serviced 63customer accounts, facilitating telecommunication integration, while providing updates and maintenance status. -INSTALLER Quality Installations; April 2014- SEPTEMBER 2014 Omaha, NE 揃 Managed office installation operations; including receiving shipments, processing paperwork, and installations. 揃 Managing and supervised a team of 3-4 employees. 揃 Assessed work site to develop estimates with prospective clients and assisted in business negotiations. -SITE MANAGER Chippio Windshield Repair; Jan 2013- May 2013, Philadelphia, PA 揃 Maintained the daily operations and compliance standards as a certified vender of Sams Club, BJs Wholesale, and AFFES (military retail products and services). 揃 Identified customer insurance eligibility for coverage and provided windshield repairs and headlight restoration according to company safety, quality and efficiency standards. 揃 Managed and implemented site operations and supervised personnel during installation and service. 揃 Maintained inventory levels to facilitate daily operations and efficient use of personnel and customer time. 揃 Tracked personal and team sales to ensure the meeting of quota expectations. 揃 Conducted interviews and provided recommendations for perspective employees. -SALES REPRESENTATIVE Appstar Financial; May 2012- Sept 2012, Philadelphia, PA Negotiated merchant processing contracts to small and medium sized businesses within greater Philadelphia. Conducted business to business sales for clients in need of payment processing equipment and services. Consistently generated an average of ten sales negotiations per week to ensure reaching monthly sales quotas. -ASSISTANT MANAGER Cherry Hill Photography; March 2004-Dec 2010, Fairfax, VA and Omaha, Ne Managed and supervised up to five employees during 150 daily photography sessions.
- 2. Demonstrated exceptional customer service by effectively managing customer concerns and providing an efficient and family friendly photo set. Prepared and reconciled payroll/cash reports for corporate and was made responsible for daily bank deposits. Balanced daily sales transactions/photo output. 揃 Monitored inventory and authorized restock shipments. -INTERN ING Financial; Summer 2010, Omaha, NE 揃 Assisted in company transition from Ameriprise to ING Financial by processing proper documentation for client transition to new company. 揃 Acquired proficient skills in investment account documentation and customer relations.