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- 1. JOSE DAPHNEE CAZE 301 N. PINE ISLAND RD. #119 PLANTATION, FL 33324 954-699-9469 Cazedaph1@aol.com Cazedaph1@gmail.com Objective: A result-driven, dedicated professional with excellent management and strong client relation skills seeking a position within the best employment environment EXPERIENCE 2013 to present: Activity Assistant CLARIDGE HOUSE NURSING HOME Assist the activity director in performing his or her duties within the activity department. Planning and executing recreational activities for all involved in a program. Encouraging participants to make choices for themselves. Presenting programs in front of a group or participants. Encouraging social exchange with staff and other participants. Assisting the activity director in creating and planning activities. Participating in meetings. Responding to management direction. Conducting assessments. Reordering equipment or supplies used for activities and plans. Ensuring that the equipments are functional and other related activities. 2012 to 2013: Receptionist NEXT GENERATION CHARTER SCHOOL Answer phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the district. Manage telephone message system (office hours, inclement weather and other recorded messages). Greet visitors to the school in a pleasant and informed manner. Respond to inquiries for the purpose of referrals and directions as may be required. Forward requests for information and messages to the appropriate individuals. Maintain office meeting calendar and schedules meetings held at school. Maintain, sort and distribute mail for school. Operate postage machine and order postage when needed. Assist personnel with the mailing and distribution of various documents and communication. Perform other clerical tasks as assigned including word processing and creating databases, etc. Perform other duties and responsibilities as assigned by supervisor.
- 2. 2007 to 2012: Loan Modification /Processor LAW OFFICE OF ERIC R. HOSPEDALES LLC. Report directly to attorneys, with responsibility to interview applicants applying for mortgage loans. Investigate clients profile and evaluate eligibility to meet loan standards. Evaluate, authorize, and recommend approval of customer applications. Ensure loan agreements are complete and accurate according to policy. Serve as liaison to applicant and creditors to resolve all relevant questions regarding application. Bookkeeping: Handle accounts; make bank deposits; maintain ledgers; pay bills. Prepare financial statements and reports including the profit and loss statement and balance sheet; receipt money. Keep the supervisor informed as to the balances of internal accounts. Perform clerical/administrative functions. Enter data, handle phone calls and incoming mail, maintain files and prepare financial reports. 2005 to 2007: Customer Service Representative FORECLOSURE AND MORTGAGE RESOLUTION Report directly to the director. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications. Process orders, forms, applications and requests. Direct requests and unresolved issues to the designated resource. Manage customers' accounts and also keep records of customer interactions and transactions. Communicate and coordinate with internal departments. 2003 to 2007: Teacher EAGLE NEST NURSERY SCHOOL N.Y. Report directly to the director. Organize and lead activities. Prepare and follow weekly lesson plans. Organize game session, reading workshop, and teach painting, drawing, handwork, songs, and similar activities. Help children develop habits of good hygiene and good behavior. Maintain discipline. Keep a journal of the school daily activities 2001-2003: Customer Service Representative UNIBANK S.A., Haiti. Open accounts for new customers. Explain available financial services to customers, such as savings and checking accounts, Certificates of Deposit, Rents safe deposit boxes. Keep record of the information obtained from customer on record card or form, and in computer.
- 3. Answer customer questions and investigate and correct errors, following customer and establishment records, and using calculator or computer. EDUCATION: Business Administration program. QUISQUEYA University (UNIQ)/ Haiti (1996-2001) SEMINARS Infants and Toddlers in FCC HOMES / Positive Discipline in Early Childhood (June 2005) HOSTOS Community College, Bronx N.Y Communication with Families / Summer Safety / Becoming a MasterStoryteller (April 2005) New York State Office of Children & Family services and SUNY Early Childhood Education Abuse and Maltreatment training program. (April 2004) The City of New York Department of Health & Mental Hygiene / Bureau of Day care / Child COMPUTER SKILLS: Proficient in Microsoft Office: Outlook, Word, Excel, QuickBooks LANGUAGES: Fluent in English, French & Creole REFERENCE Upon request.