JR Resume.v6
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This document outlines the experience and qualifications of a senior human resources leader. She has over 10 years of experience in human resources and recruiting roles, where she decreased time-to-hire ratios and grew teams while maintaining an employee-centric culture. She also has a background in sales, marketing, investment coordination, and client management roles in banking and finance. Additionally, she is involved in her community through various volunteer positions.
JR Resume.v6
- 1. SENIOR HUMAN RESOURCE LEADER COMMUNITY DEVELOPMENT AND VOLUNTEERING: Secretary - Multiple Employer Retirement Program Investment Committee Arizona Technology Council Founder Women in Technology Committee at AppointmentPlus Operations Officer/Board Member Bent But Not Broken Volunteer /Social Media contributor Career Connectors Certified Yoga Instructor EXPERIENCE Human Resource and Recruiting Manager StormSource dba Appointment-Plus December 2010 Current Responsible for full cycle of talent searches across multiple lines of business for growing software/SaaS company in an extremely budget conscious environment that included various job boards, networking, social media, on-site job fairs and employee referral programs Decreased Time-to-Hire Ratio from 90 days to 33 days in highly competitive landscape for positions including software developers, marketing specialists, sales professionals and various high-level leadership roles Driver of 200% growth in team within 4 years, which included incorporating in India, while maintaining a very conscious focus on employee-centric culture for a global environment Business owner and project manager for Human Resource Information implementation, successfully creating significant cost-savings and process efficiencies in on-boarding, employee information management, applicant tracking, reporting, and payroll Cultivated robust employee-focused atmosphere within the HR department to ensure the office was considered an advisor, an advocate and a resource globally Successfully worked with leaders and team members within the company on all employee related programs, initiatives and tasks related to benefits, workforce strategy, employee relations, performance evaluations, payroll, recruiting, on-boarding and training Cultivated strong relationship with community partners to ensure seamless service for recruiting, benefits, wellness, and learning programs Nurtured and retained top talent through effective communication, leadership training, employee engagement, and benefit programs Created and maintained CBT Compliance program and annual renewal of the compliance training to ensure baseline of knowledge that encouraged a respectful work-place and risk mitigation JENNIFER ROJAS (602)628.4314 nextjensocial@gmail.com @nextjen_hr LinkedIn - Jennifer Rojas AREAS OF EXPERTISE Cost Effective Talent Acquisition Strategies Employee Relations in a High Growth SaaS/Technology Environment Policy Development Developing Organizational Culture Benefits Administration and Wellness Programs Performance Evaluation and Improvement Public Speaking and Training Compensation Programs Networking and Community Development
- 2. Sales and Marketing Coordinator The Miksta Team Guaranteed Rate October 2009 December 2010 Aided in the development of mortgage broker portfolio by creating realtor partnerships, supporting company promotional activities and enhancing client referral and educational programs Established communication guidelines and protocol on all sales and marketing tools and objectives with various sales and operational team members Established Resource Portal for realtors Supported revenue generating activities for a nationally top performing loan officer Provided seamless and high level client and partner communication and service Front of House Manager and Will Call Representative (part-time) Phoenix Theatre September 2008 February 2010 Thrived on creating amazing patron experience while successfully managing all front of house objectives Responsible for preventing and resolving any on-site issues as quickly, efficiently and satisfactorily as possible Investment Coordinator Koch Financial July 2002 February 2007 Maintained exceptionally high level of service to municipal clients and commercial partners to ensure complete satisfaction with documentation process and financing Established and managed post-sales portion of the contract process for a lease finance company Acted as liaison between customers, vendor contacts, business partners and other team members Created, followed up on and closed lease contracts Ensured the documentation was executed properly so that the financing requested by municipalities could be completed Responsible for maintenance, compliance and service of $75 million portfolio of municipal lease contracts Created multiple presentations to explain products and processes to municipal customers and commercial partners which included hard collateral and electronic versions Client Manager Bank of America April 2001 May 2002 Managed client base of high net worth and affluent customers, assisting them with all aspects of their banking relationship using focused and proactive selling techniques Created and executed strategies to meet clients fiscal and life objectives by incorporating a broad spectrum of financial products Senior Investment Advisor and Financial Executive Banc One Securities/Bank One July 1998 April 2001 Retained and deepened existing portfolio for increased revenue through needs based profiling and planning. Acquired and developed profitable clients from referrals and direct sales calls Worked cooperatively with different lines of business to ensure client and company objectives were achieved Created training sessions for employees and internal team members to increase understanding of sales processes, operational procedures and provided additional tools to enhance systems, product knowledge, relationship building and customer service techniques EDUCATION University of Arizona May 1993 BA in Human Resources Organizational Behavior