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- 1. 1 | P a g e JOE THAM 55 S. Kukui St. D2314 | Honolulu, HI 96813 | 808-286-4199 | yewchoo@outlook.com OBJECTIVE Seeking a senior infrastructure administrator position in an organization where I can contribute my project management and diversify technical skills. SKILLS PROFILE - 14 years of experience planning, designing, and managing Distributed Systems. - Strong analytic and pattern recognition skills to identify problems. - Ability to demonstrate leadership skills working under pressure to meet the challenging requirements. - Promote IT innovations to improve business process in this cutting edge environment. - Strong technical knowledge of IT security and risk management. - Excellent communication and written skills that help delegate and coordinate activities among peers, stakeholders and business users. - Highly motivated, quick learner, self-starter and love to share knowledge. EMPLOYMENT HISTORY Senior System Consultant 2002-present Bank of Hawaii Current responsibility areas: - Technical lead for the bank Infrastructure team. - Manage the following space: Bank’s email, data archiving and transmission systems. - Primary duties include design and configure Exchange 2013 and Enterprise Vault Archiving system. - Escalation point includes Active Directory, Server farms, banking core applications, item processing, and priority applications from various departments and endpoint as needed. Roles: - Maintaining and monitoring the email and archiving systems. - Architect and implement high availability and disaster recovery for critical systems such as email, core applications, etc. - Monitoring and tuning system performance in our infrastructure using Whatsup Gold, SysInternal and Wireshark tools. - Update infrastructure systems to ensure optimum security within network environment without compromising performance. - Identify business requirements and deliver cost-effective infrastructure solutions to the organization. Past major projects: - I was the technical lead in the server/workstation space for few of years. - I was the primary client/server architect to integrate the new bank core applications when the Mainframe was migrated to FIS under the ITSRP project. - Automated software delivery by creating silent install packages. - I was the technical lead for the bank’s check imaging system upgrade from paper to digital. I designed the operation system with resiliency and improve system availability by innovating existing technology without compromising the highly sensitivity application requirements. - I was the technical lead for the bank branch check image capturing system implementation. To reduce downtime, I created a branch image capture deployment template for our Endpoint team to improve support response time which can be deployed under 4 hours of service level agreement. - Architected and implemented Symantec Enterprise Vault to archive emails from Exchange 2007 and 2013. In 2014, I enabled Storage Expiry by deleting all emails older than 3 years from our Vault. We recovered 11TB from EMC Centera storage. - Architected and implemented Exchange 2007 upgrade to Exchange 2013 recently.
- 2. 2 | P a g e System Engineer 1999-2002 Compass Connect, LLC (company merged with NetEnterprise, Inc. in 2001) - Working as a system consultant for SIMPAC Fleet in Honolulu Naval base to manage their file shares, Exchange 5.5, networking and user support on a weekly and on-call basis. - I was a system engineer that supported many local small businesses required on-demand technical support for their day to day operation. - Participated in many States of Hawaii RFP projects. Among it was migrated Department of Human Services (DHS) off their Banyan Vines network to Microsoft Windows platform before Y2K. - I was a Microsoft Access database developer for commercial customers. - In 2001, I was sub contracted to Bank of Hawaii as their Server/Workstation administrator. Server/Network Administrator 1998-1999 Hawaii Catholic School Office (HCS) - Starting off as a Windows NT 4.0 Administrator as an intern before I graduated from Hawaii Pacific University (HPU). - Learned my hands on networking skills on the job which include cabling, hub and router setup. - I converted the HCS Paradox database to Microsoft Access 2.0 which was used to track all the Catholic School personnel in Hawaii. EDUCATION Bachelor of Science in Computer Science, Hawaii Pacific University 1994-1998 ACHIEVEMENTS Upsilon Pi Espilon (Computer Info Systems and Science), HPU 1996 COMPUTER SKILLS - Proficient with MS Office suite, Powershell and DOS scripting - Strong knowledge of Microsoft Windows Operating System and Active Directory infrastructure – Windows 2008 R2, Windows 2012, Windows 7, etc. - An email administrator for Microsoft Exchange 5.5, 2003, 2007 and 2013. - Strong knowledge in designing and planning for high availability and disaster recovery applications and systems. - Proficient with packet capture tools – WireShark, Network Monitor and OSI model. - Good understanding and knowledge in Cisco networking, TrendMicro technology, Symantec Enterprise Vault, Symantec eDiscovery, Veritas Backup Exec, EMC Avamar, EMC Centera, Seven10Storage, Dell hardware, Whatsup Gold, Proofpoint. - Familiar with Relational Database development using SQL and MS Access. ACTIVITIES - I’m an active volunteer ASYO soccer coach for boy’s under 6 and 8 year old - I sit on a preschool board for First United Methodist Church Preschool - I’m also a volunteer Badminton coach for adult and kids for Hawaii Badminton club. LANGUAGES KNOWN - English (Proficient) - Chinese (Moderate), Cantonese (Proficient) REFERENCE - Reference available upon request.