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Justice's Resume

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Justice Brown

Justice A. Brown is seeking part-time or full-time work in customer service. They have a high school diploma and experience advising and leading customer service teams at YMCA locations. Their skills include advising, sales, communication, and leadership abilities developed through roles answering questions, selling memberships, communicating policies, and leading by example. Their most recent experience is as a Member Service Advisor at YMCA of the Greater Twin Cities since 2012, where they lead the service desk and assist with retention, timeliness, and consistency.

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  ​Justice A. Brown  2226 Penn Ave N, Minneapolis, MN 55411  763‑600‑9733, JusticeBrown.612@gmail.com  Objective  To find part‑time or full‑time work in the field of customer service.  Education  HIGH SCHOOL DIPLOMA | JUNE 2011 | PATRICK HENRY HIGH SCHOOL  Department: Engineering  Related coursework: Mathematics & Sciences    Skills & Abilities  ADVISING  As an advisor for the New Hope YMCA Member Services Team since November 2012, I have been in a position to                                          analyze, recommend, and adjust processes for operations in a customer service setting. I have taken up advisory roles                                    since my data entry days at the North Community YMCA in 2011, implementing and overseeing procedures followed by                                    staff across multiple departments to improve data collection.  SALES  Since my earliest days in customer service I have offered assistance in finding the best possible options for                                    customers. This includes selling programming and memberships, as well as helping those in need to apply for financial                                    aid. I would comfortably say that I have encountered all aspects of sales, including scheduling appointments and meeting                                    quotas.  COMMUNICATION   In an advisory role, I have been responsible for communicating policies and procedures with service and  program staff. Being a lead at the desk puts me in a position to communicate many changes in the facility with our  customers, as well as communicating the needs of our customers with those in director and coordinator positions.   LEADERSHIP   I have always believed in leading by example, striving my hardest to produce quality results. This is easier to do  with a small team, however it is still possible with a larger team. By influencing a few key people, I have observed that the  influence of one can spread thoroughly.    Experience  MEMBER SERVICE ADVISOR | YMCA OF THE GREATER TWIN CITIES | NOVEMBER 2012 ­ PRESENT  Lead staff at the Member Service Desk, providing an example to Service Staff and assisting the Member Service Director in  retention, timeliness, and consistency. Answer any sales‑related questions and sell memberships in absence of sales team.  Working in volume with paperwork to ensure accuracy.  MEMBER SERVICE STAFF | YMCA OF THE GREATER TWIN CITIES | SEPTEMBER 2011 – JUNE 2013  Helped answer general questions for customers, pointing them to the proper person when questions couldn’t be  answered. Helped guide traffic at desk and supported lead staff when possible. Also took up available projects, taking lead  on data entry and other undesirable aspects of the job.  DRIVER | JIMMY JOHNS| MAY 2013 – AUGUST 2013  Delivered orders from Jimmy Johns Gourmet Sub Shop to homes and businesses. Also assisted in store with sandwich  preparation, cashiering, inventory, and store maintenance. Took orders over the phone and helped direct other drivers to  their locations.      5 things I bring to the workplace: ​Proactivity; Accuracy; Logic; Organization; Quality Results. 

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Justice's Resume

  • 1.   ​Justice A. Brown  2226 Penn Ave N, Minneapolis, MN 55411  763‑600‑9733, JusticeBrown.612@gmail.com  Objective  To find part‑time or full‑time work in the field of customer service.  Education  HIGH SCHOOL DIPLOMA | JUNE 2011 | PATRICK HENRY HIGH SCHOOL  Department: Engineering  Related coursework: Mathematics & Sciences    Skills & Abilities  ADVISING  As an advisor for the New Hope YMCA Member Services Team since November 2012, I have been in a position to                                          analyze, recommend, and adjust processes for operations in a customer service setting. I have taken up advisory roles                                    since my data entry days at the North Community YMCA in 2011, implementing and overseeing procedures followed by                                    staff across multiple departments to improve data collection.  SALES  Since my earliest days in customer service I have offered assistance in finding the best possible options for                                    customers. This includes selling programming and memberships, as well as helping those in need to apply for financial                                    aid. I would comfortably say that I have encountered all aspects of sales, including scheduling appointments and meeting                                    quotas.  COMMUNICATION   In an advisory role, I have been responsible for communicating policies and procedures with service and  program staff. Being a lead at the desk puts me in a position to communicate many changes in the facility with our  customers, as well as communicating the needs of our customers with those in director and coordinator positions.   LEADERSHIP   I have always believed in leading by example, striving my hardest to produce quality results. This is easier to do  with a small team, however it is still possible with a larger team. By influencing a few key people, I have observed that the  influence of one can spread thoroughly.    Experience  MEMBER SERVICE ADVISOR | YMCA OF THE GREATER TWIN CITIES | NOVEMBER 2012 ­ PRESENT  Lead staff at the Member Service Desk, providing an example to Service Staff and assisting the Member Service Director in  retention, timeliness, and consistency. Answer any sales‑related questions and sell memberships in absence of sales team.  Working in volume with paperwork to ensure accuracy.  MEMBER SERVICE STAFF | YMCA OF THE GREATER TWIN CITIES | SEPTEMBER 2011 – JUNE 2013  Helped answer general questions for customers, pointing them to the proper person when questions couldn’t be  answered. Helped guide traffic at desk and supported lead staff when possible. Also took up available projects, taking lead  on data entry and other undesirable aspects of the job.  DRIVER | JIMMY JOHNS| MAY 2013 – AUGUST 2013  Delivered orders from Jimmy Johns Gourmet Sub Shop to homes and businesses. Also assisted in store with sandwich  preparation, cashiering, inventory, and store maintenance. Took orders over the phone and helped direct other drivers to  their locations.      5 things I bring to the workplace: ​Proactivity; Accuracy; Logic; Organization; Quality Results.Â