kalyanasundaram,sripriya_tcoepresentation
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This document discusses building a Testing Center of Excellence (TCoE). It describes different models for a TCoE including a Testing Process CoE, Infrastructure & Tools CoE, and Non-Functional Testing (NFT) & Automation CoE. It outlines the pre-setup activities, services, critical success factors, and key considerations for successfully implementing each of these CoE models. The document concludes by describing the ecosystem and spectrum of services that a TCoE can provide.
kalyanasundaram,sripriya_tcoepresentation
- 1. StickyMinds.com and Better Software magazine presents… How to Build a Testing Center of Excellence Sponsored by QAProgrammer This event aired on July 8, 2008.
- 2. Testing centers of Excellence Building © Confidential TCOE
- 3. © Confidential Agenda Testing CoE  Voice of Customers  TCoE Models  Scope  Activities  Critical Success Factors  Key Considerations TCoE Ecosystem Q&A
- 4. Testing Process CoE • Definition | Development | Maintenance of test processes, standards & templates • Facilitation of Test Management Community • Metrics Reporting & Management • Test Process Training • Continuous Process Improvement (CPI) • Provision | Administration | Support of Test Infrastructure and Test Tools • Provision of NFT Services & Test Automation Services • Technical Test Consultancy • Provision of Functional, UAT & liaison services • Flexible resource pool creation • Provision of specialized testing services Testing Tools/ Infrastructure CoE NFT & Automation CoE Shared Testing Team Decentralized centralized
- 5. • Process definitions & Roll-out • Process facilitation & maintenance • Process Compliance Audit • Facilitation of Test management community • Continuous process improvement Services • Assessment of existing process assets • Define/Refine and standardize processes • Institute metrics framework • Usage guidelines and communication plan • Establish centralized process framework PreSetup Activities • Organizational strategy alignment • Effective Communication & Training • Effective Piloting and Evaluation • Process compliance review mechanism Critical Success Factors • Representation of key stakeholders from various groups • Seed change agents to facilitate propagation • Closed loop feedback mechanism Key Considerations Testing Process CoE • Communicating, Piloting & Training • Process audits • Change management • Industry benchmarking PostSetup
- 6. • Tool evaluation • Testing tools technical support • Test tool license management & administration • Tool process standardization • Tool optimization Services • Tools inventory • Tool evaluation • Capacity planning & Platform optimization • ROI Analysis • Tool licensing & procurement policy PreSetup Activities • Clear understanding of opportunities for operational efficiencies • Demand forecasting mechanism • Tool/Infrastructure utilization & Optimization • Service Level Agreements Critical Success Factors • Tool standardization for testing activities such as requirement management, defect management etc. • Leverage vendor organization’s tool partnership • Tool set integration • Alternative tool pricing model Key Considerations Infrastructure & Tools CoE • Maintain tools inventory • Tool administration, upgrades, license management & tools training • Monitoring & maintenance • Incident management workflow PostSetup Confidential
- 7. • Review/Refine & publish scripting standards and guidelines • Resource sharing & allocation models • ROI Analysis • Team identification PreSetup Activities • Uniform Automation/Performance Testing guidelines & scripting standards • Reusable Automation/Performance testing framework & work load models • Defined Non Functional/automation testing requirements Critical Success Factors • Scope for Regression & Test Automation based on scheduled releases • Utilize Tools CoE for standards & guidelines definition • Utilize Process CoE for propagation of best practices Key Considerations NFT & Automation CoE • Feasibility analysis & Proof of concepts • Construct reusable frameworks • Technical Training/Support • Technical test consulting PostSetup Services • Performance testing • Security testing • Usability testing • Workload Modeling NFT • Test Automation • Framework design and Implementation Automation Value-Adds • Technical consultancy • Feasibility analysis Confidential
- 8. • Establish test management office • Scope analysis & demand forecasting • Engagement & Sourcing model • Institute training program • KPI definition PreSetup Activities • Identification of core vs. non-core business functions. • Strong Governance Model • KPI identifications • Management by Metrics Critical Success Factors • Tracking mechanism to measure achievements over period of time against established goals • Cross-functional training • Effective collaboration of Business Analysts and QA Key Considerations Shared Testing Team • Resource allocation • Skill assessment and training • Test program management • Construct knowledge assets PostSetup Services • Functional testing • System testing/SIT • Acceptance testing Basic Specialized Support & Consultancy • Defect Management • Test Life Cycle modeling • Test Strategy conceptualization • Compliance testing • DW testing • Agile testing • SOA testing • Product/Package testing Confidential
- 9. Confidential Piloting for Success Shared Testing Tools Defined basic processes Standardized tool management Defined scope and schedule Tool licensing & procurement policy System Testing System Integration Testing UAT support 3-6 months 4-8 weeks High Medium Data Generation & Sanitization Reporting utilities, portlets Knowledge Repository Dash-boards Increased Test Coverage Traceability Established Quality gates Effective defect management Objective Go/No-Go decisions Improved productivity & test effectiveness Reduced defect leakage Cycle time reduction Quality Gains New project OR AVM Project Existing projects Pilot Accelerators Project types BenefitRealization Test Management Management by metrics Short-term Long Term Pre-requisites Scope Pilot Length Business Disruption
- 10. Piloting for Success Automation Non-functional testing Defined automation scripting standards &guidelines Defined NFT requirements Tools Inventory Defined NFT scripting standards & guidelines Tool Evaluation Feasibility analysis Tool licensing & procurement policy Feasibility Analysis ROI Analysis Performance Proof of Concepts Security (Application Vulnerability Assessment & Reusable framework Usability Proof of concepts Minimum 4 releases per year 6-8 weeks Low Medium Automation framework Tool driven testing Skilled resources Leveraging existing labs Skilled resources Consistency Identifying bottlenecks & vulnerabilities Improved Coverage Reusability Enhanced user experience Reduced maintenance Customer retention Cost Savings Release-based New projects AND Web-based Short-term Long Term Pre-requisites Scope Pilot Length Business Disruption Pilot Accelerators Project types BenefitRealization
- 11. Test Planning & Estimation Test Design & Build Test Execution & Management Test Reporting Test Metrics Management Test Program Management Testing Center of Excellence Infrastructure & Tools COE  Tool Maintenance & Support  Test Automation  Tool Implementation  Tool Provision Process COE  Process Maintenance  Process Definition  Metrics Program  Test Process Training  Continuous Process Improvement  Best Practice implementation > > T e s t i n g C e n t e r O f E x c e l l e n c e Service Spectrum System Testing System Integration testing Regression Testing Test Automation UAT Core – Flexible resourcing Standard process & Frameworks Common Tools, Infrastructure & Automation Solution Accelerations/ Best practices Governance structure > TCoE Ecosystem
- 12. Good Luck on your TCOE Journey
- 13. Have a question for the speaker? Ask now. Qaprogrammer.com , +9140-65 70 57 57 or +91- 93 92 91 89 89 support@qaprogrammer.com Q & A