Karen Rosciano Resume 1
- 1. KAREN ROSCIANO 171 Fieldale Drive, Lillington, NC 27546 C: 910-890-4930 krosciano@yahoo.com Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Dependable project manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Exceptional interpersonal communication Staff training/development Budget development Effective leader Consistently meet goals Conflict resolution Project management Human resources management Deadline-oriented Customer service-oriented Organized Vice President of Operations, 09/2011 to 03/2015 Triboro Contracting Bronx, NY Developed and rolled out new policies. Exceeded company objectives with 100% customer satisfaction. Hired and trained 300 employees. Complied with the completion of all OSHA safety practices. Created new revenue streams by proper scheduling and holding adequate weekly meetings. Increased profits by 60% in one year through restructure of business line. Handling of bids, contracts and purchasing. Increased profits by 50% in one year through a no waste program that I implemented. Operations Manager, 09/2009 to 10/2010 U.S. Department of Commerce, Economics and Statistics Administration-U. S. Census Bureau - Office Manager Bronx, NY Trained, coached and mentored staff to ensure smooth adoption of new program. Responsible for accomplishing production and quality goals in field operations. Worked directly with budgeting, accounting, payroll, and field staff to acquire excellent award winning results. Oversaw daily office operations for staff of 2,000 employees. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Complied annual recommendations for end of fiscal year budgets. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Store Manager, 03/2006 to 05/2009 Dollar General Broadway, NC Oversaw daily store operations for staff of 10 employees. Prepared and distributed payroll for staff of 10 direct reports. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and special ordering for the store. Made sure store was replenished and new planograms were set by all due dates. PROFESSIONAL SUMMARY SKILLS WORK HISTORY
- 2. Complied annual recommendations for end of fiscal year budgets. Managed executive calendar and coordinated weekly project team meetings. Exceeded regional annual sales target by 50%. Planned and directed staff training and performance evaluations. Reviewed operational records and reports to project sales and determine profitability. Approved all sales staff budget expenditures. Trained all incoming sales team members. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Built relationships with customers and the community to establish long-term business growth. Deli-Bakery Manager, promoted 4 times, 06/2002 to 07/2006 Winn-Dixie Stores Apex, NC Offered product samples, answered questions and helped customers find items. Refilled and rotated items on shelves to maintain well-stocked inventory. Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Weighed, packaged and labeled meat and seafood products, following proper dating procedures. Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Decorated cakes, cupcakes, cookies and special occasion trays. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. Monitored temperature of cases, shelves and storage areas and reported failures to the manager. Reported on weekly sales to management. Conducted annual performance reviews. Verified all deliveries against invoices and completed shortage and overage reports. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Developed knowledge about products and sales items to answer shoppers' questions. Supervised, trained and developed team members in accordance with company policies and procedures. Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives. Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes. Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines. Received, inspected and logged all products for accuracy of shipment, temperature and quality. Established and maintained a positive work environment. Adhered to safe work practices. Carried out supervisory responsibilities in accordance with company policies and applicable laws. Conducted performance reviews. Collaborated on hiring and termination decisions with management. Operated and sanitized all equipment in a safe and proper manner. Maintained accurate department signage and pricing. Maintained stockroom and warehouse. Traveled for category competitive shopping, market trips and vendor meetings. Proofed dough and baked breads, cookies and other bakery products. Cleaned walls, fans and drains in bakery coolers, display cases and work area. Prepared, cut, weighed and wrapped deli meats and cheeses. Maintain proper temperature and humidity levels for meat products. 15 years retail experience. Handled liquidation of 7 stores after closing, in charge of loss prevention and risk management. Safety Team Lead, 06/1998 to 01/2002
- 3. Sams Club Raleigh, NC Spearheaded cross-functional initiative to achieve excellent customer service and satisfaction. Built and renovated 3 stores. Set Steel and planograms to be ready for grand openings scheduled. Merchandised store. Used pallet jacks and fork lifts. Captured 55% market share with new product quickly brought to market. In charge of safety, logging and tagging fork lifts and other equipment not to be used until properly fixed and tagged. Logistics-warehouse and supply room, 09/1996 to 10/1998 F.E.M.A. - Federal Emergency Management Agency Raleigh, NC Cultivated close working relationships with other municipalities and governmental agencies to achieve completion of hurricane Fran disaster. Assisted Army Engineer Corp. managers. Purchased needed supplies for various managers. Allocated shipments throughout mail room. Handled inventory logs of the warehouse, making sure that everything purchased was logged in to inventory and signed out as needed and returned. Associate of Science: Criminal Justice-Homeland Security, Current North Carolina Central University - Durham, NC Coursework included: forensics, fingerprinting, terrorism, government ethics and advanced friction ridge analysis. Associate of Applied Science: Criminal Justice Technology, 2014 Wake Tech Community College - Raleigh, NC Associate of Applied Science: Latent Evidence, 2014 Wake Tech Community College - Raleigh, NC Awarded for excellence in group quarter advanced visit operations for census bureau. Award winning operations professional with an expertise in analytical, business analysis, project management and research skills. EDUCATION ACCOMPLISHMENTS