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Professional Summary
Skills
Work History
KATHY RUFIANGE
917 Deerfield Road, Raleigh, North Carolina 27609 • Cell: 9198153698 •krufiange@nc.rr.com
I have many years of experience in the retail sales and retail banking professions and enjoy working with
clients to educate them regarding products and services and recommending the best options to meet their
needs. Excellent interpersonal skills with a strong focus on customer service. I am a very organized, self
motivated person and always a team player.
Professional with strong work ethic
Organized and self sufficient
Goal oriented team player
Excellent customer service skills
Owner/Manager, 07/2013 to Current
Self-Employed at Kat's Boutique Tennis and More – 5011-D Falls of Neuse Road, Raleigh, NC 27609
Manage all operational functions of a retail boutique which includes sales, inventory purchasing,
merchandising and accounting.
Consistently recommend merchandise to customers based on their needs and preferences to insure the
best possible client experience.
Engage with customers in a sincere and friendly manner to grow relationship and earn repeat business.
Mortgage Loan Officer, 03/2013 to 07/2013
Fifth Third Bank – Raleigh, NC 27609
Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering,
OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained strict confidentiality of bank records and client information.
Developed and maintained relationships with local real estate agents.
Submitted loan applications to the underwriter for verification and recommendations.
Developed prospects for new loans by conducting 5-10cold calls weekly.
Mortgage Loan Officer, 01/2011 to 03/2013
PNC Bank, Mortgage Division (previously known as RBC Mortgage) – Raleigh, NC
Provided exceptional customer service by maintaining a thorough knowledge of lending programs,
policies, procedures and regulatory requirements.
Provided complete and accurate mortgage loan applications in addition to obtaining supporting
documentation to provide to processing and underwriting.
Maintained client base through external contacts as well as received referrals from internal banking
center partners.
Banking Center Manager, 11/2009 to 01/2011
RBC Bank – Glenwood Avenue Banking Center, Raleigh, NC
Managed and coached a SeniorRelationship Manager, a Customer Service Manager, two full-time
tellers, one part-time teller and a vault teller.
Increased new bank relationships within the local community by executing both face to face and
telephone sales calls.
Originated and closed personal loans, auto loans and home equity loans.
Licenses
Worked closely with existing customers to maintain and grow their banking relationship.
High focus on cross-selling products and services within the bank as well as developing referrals from
realtors and other external sources.
Senior Relationship Banker, 01/2009 to 10/2009
RBC Bank – Cameron Village Banking Center, Raleigh, NC
Assessed clients' financial situations to develop and maintain the banking relationship and their
financial well being.
Addressed face to face and telephone inquiries on banking products including checking, savings, loans
and lines of credit.
Maintained a strong emphasis on customer service and being a role model for my co-workers.
The ability to identify and utilize cross selling opportunities to increase revenue.
Senior Mortgage Loan Officer, 09/2007 to 12/2008
Harrington Bank – Raleigh, NC
Originated mortgage loans for a community based, privately owned bank with a strong emphasis on
developing client relationships within the community.
Organization of and participation in events to promote awareness of the bank.
Vast knowledge of mortgage loan programs for sale on the secondary market as well as in-house lending
guidelines, including affordable housing and construction loan products.
Participant in weekly credit review and risk evaluation as part of the bank lending team.
Senior Mortgage Loan Officer, 07/2006 to 08/2007
HPW Mortgage – Raleigh, NC
In house mortgage loan originator in a fast-paced real estate office of over 100 real estate agents.
Vast program knowledge of all conventional and government mortgage loan programs.
Conducted weekly sales meetings to strengthen relationships with real estate agents and to promote the
awareness of the latest lending regulations and guidelines for compliance.
Assisted in training of new real estate agents.
Maintained continuing education requirements of licensed mortgage loan originator and real estate
broker/agent.
Senior Mortgage Loan Officer, 09/1998 to 07/2006
RBC Bank – Raleigh, NC
Top producing mortgage loan originator of dedicated branch locations as well as clients of area real
estate agents.
Conducted monthly seminars to teach knowledge of credit requirements of potential home buyers.
Conducted weekly sales meetings of dedicated branch locations to promote knowledge of mortgage
loan products as well as to promote cross-selling opportunities from banking center employees.
Mortgage Processing Manager, 11/1993 to 09/1998
Columbia National Mortgage – Raleigh, NC
Managed the day to day operations of origination and processing of mortgage loans.
Trained and assisted loan originators and processors.
Extensive travel to new branch locations to set up and train personnel in lending and company
procedural guidelines.
Real Estate Broker (Inactive) NC Real Estate CommissionNotary Public, State of North Carolina

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Kathy Rufiange Resume 2016

  • 1. Professional Summary Skills Work History KATHY RUFIANGE 917 Deerfield Road, Raleigh, North Carolina 27609 • Cell: 9198153698 •krufiange@nc.rr.com I have many years of experience in the retail sales and retail banking professions and enjoy working with clients to educate them regarding products and services and recommending the best options to meet their needs. Excellent interpersonal skills with a strong focus on customer service. I am a very organized, self motivated person and always a team player. Professional with strong work ethic Organized and self sufficient Goal oriented team player Excellent customer service skills Owner/Manager, 07/2013 to Current Self-Employed at Kat's Boutique Tennis and More – 5011-D Falls of Neuse Road, Raleigh, NC 27609 Manage all operational functions of a retail boutique which includes sales, inventory purchasing, merchandising and accounting. Consistently recommend merchandise to customers based on their needs and preferences to insure the best possible client experience. Engage with customers in a sincere and friendly manner to grow relationship and earn repeat business. Mortgage Loan Officer, 03/2013 to 07/2013 Fifth Third Bank – Raleigh, NC 27609 Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Maintained strict confidentiality of bank records and client information. Developed and maintained relationships with local real estate agents. Submitted loan applications to the underwriter for verification and recommendations. Developed prospects for new loans by conducting 5-10cold calls weekly. Mortgage Loan Officer, 01/2011 to 03/2013 PNC Bank, Mortgage Division (previously known as RBC Mortgage) – Raleigh, NC Provided exceptional customer service by maintaining a thorough knowledge of lending programs, policies, procedures and regulatory requirements. Provided complete and accurate mortgage loan applications in addition to obtaining supporting documentation to provide to processing and underwriting. Maintained client base through external contacts as well as received referrals from internal banking center partners. Banking Center Manager, 11/2009 to 01/2011 RBC Bank – Glenwood Avenue Banking Center, Raleigh, NC Managed and coached a SeniorRelationship Manager, a Customer Service Manager, two full-time tellers, one part-time teller and a vault teller. Increased new bank relationships within the local community by executing both face to face and telephone sales calls. Originated and closed personal loans, auto loans and home equity loans.
  • 2. Licenses Worked closely with existing customers to maintain and grow their banking relationship. High focus on cross-selling products and services within the bank as well as developing referrals from realtors and other external sources. Senior Relationship Banker, 01/2009 to 10/2009 RBC Bank – Cameron Village Banking Center, Raleigh, NC Assessed clients' financial situations to develop and maintain the banking relationship and their financial well being. Addressed face to face and telephone inquiries on banking products including checking, savings, loans and lines of credit. Maintained a strong emphasis on customer service and being a role model for my co-workers. The ability to identify and utilize cross selling opportunities to increase revenue. Senior Mortgage Loan Officer, 09/2007 to 12/2008 Harrington Bank – Raleigh, NC Originated mortgage loans for a community based, privately owned bank with a strong emphasis on developing client relationships within the community. Organization of and participation in events to promote awareness of the bank. Vast knowledge of mortgage loan programs for sale on the secondary market as well as in-house lending guidelines, including affordable housing and construction loan products. Participant in weekly credit review and risk evaluation as part of the bank lending team. Senior Mortgage Loan Officer, 07/2006 to 08/2007 HPW Mortgage – Raleigh, NC In house mortgage loan originator in a fast-paced real estate office of over 100 real estate agents. Vast program knowledge of all conventional and government mortgage loan programs. Conducted weekly sales meetings to strengthen relationships with real estate agents and to promote the awareness of the latest lending regulations and guidelines for compliance. Assisted in training of new real estate agents. Maintained continuing education requirements of licensed mortgage loan originator and real estate broker/agent. Senior Mortgage Loan Officer, 09/1998 to 07/2006 RBC Bank – Raleigh, NC Top producing mortgage loan originator of dedicated branch locations as well as clients of area real estate agents. Conducted monthly seminars to teach knowledge of credit requirements of potential home buyers. Conducted weekly sales meetings of dedicated branch locations to promote knowledge of mortgage loan products as well as to promote cross-selling opportunities from banking center employees. Mortgage Processing Manager, 11/1993 to 09/1998 Columbia National Mortgage – Raleigh, NC Managed the day to day operations of origination and processing of mortgage loans. Trained and assisted loan originators and processors. Extensive travel to new branch locations to set up and train personnel in lending and company procedural guidelines. Real Estate Broker (Inactive) NC Real Estate CommissionNotary Public, State of North Carolina