Katrina Resume 2
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Katrina Stroud has over 10 years of experience in customer service, clerical, and administrative roles. She currently works as a Provider Enrollment Analyst for Xerox State Healthcare, where she is responsible for processing over 500 applications per week, assigning provider numbers, and ensuring high quality customer service. Prior to this role, she held positions as an Assistant Office Manager and Front Line Assembly Associate, demonstrating her strong skills in organization, time management, and adherence to procedures.
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Robin Michaelson is seeking a position in a professional business environment utilizing skills in computers, communication, research, critical thinking, problem-solving, and organization. She has over 5 years of experience in technical operations, registration support, voter services administration, and IT help desk roles. Her education includes a Bachelor's degree in Management Information Systems from the University of South Florida.Katrina Resume 2
- 1. Katrina N. Stroud CAREER SUMMARY Experienced Provider Enrollment Analyst with a vast background ranging from customer service oriented to clerical operations. Individual is familiar with healthcare and medical programs such as Medicaid. An experienced and dependable professional, with strong leadership and goal oriented skills. EXPERIENCE March 2014-Present XEROX STATE HEALTHCARE, LLC RIDGELAND, MS Provider Enrollment Analyst • Accountable for outstanding customer service to more than 900+ external providers. • Assign provider number to approved application for Mississippi Medicaid Program. • Responsible for sorting and processing over 500 pieces of provider correspondence in accordance with department policy and procedure ensure accuracy and timeliness. • Responsible for reviewing and accessing 200 to 300+ provider applications on a weekly basis for accuracy and errors. • Prepares and enters provider application into our XTCM software for further processing and review by the client DOM. • Process provider file updates for all provider types in an efficient and timely manner. • Research all written provider and internal correspondence and ensure that all provider requests are addressed in a timely manner via phone, personal meeting, or email. • Assist with special projects to assist with other departments within Xerox. . • Ensure work is processed timely according to service level agreements specified by our Client • Ensure quality assurance process is followed and completed for all work products • Ensure communication records are logged in the system and closed daily April 2012-Dec 2013 M3 SERVICE PROFESSIONALS LEXINGTON, MS Assistant Office Manager • Managed Tier One Communications service, which handled 50+ daily account reconciliations for the organization. . • Served as the liaison between supervisors and the internal and external customers. • Had to be proficient in all aspects of Microsoft Office including Power Point and Office. • Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information. May 2010-March 2012 THE ORCHARDS RIDGELAND, MS Salon Assistant • Handled issues for 20 to 30 incoming and outgoing phone calls for existing and potential customers. • Handled all incoming correspondence via mail carrier for client base. • Ordered and maintained all supplies from all 10+ venders contracted with the facility as well as kept inventory in order for scheduling and accuracy, for cost saving purposes. 1620 E. Countyline Road, Ridgeland, MS 39157 Contact Number: (601) 383-4726 Email: Kstroud82@gmail.com
- 2. Katrina N. Stroud • Provided 50+ clients with daily safe transportation throughout the facility and grounds at their convenience. • Provided a customer friendly environment that fostered reliable and friendly relationships between the working staff and the clientele at the facility. March 2008-September 2010 M-TEK CANTON, MS Front Line Assembly Associate • Maintained company policy and procedures with daily task while maintaining a clean and efficient work area for my department. • Responsible for time management of job processes and scheduling to make sure that goals and deadlines were met per company standards. • Tasked with ensuring that 30 to 40 staff members were aware and adhered to the company’s safety policies and procedures for our work area as it related to our daily task. March 2005-February 2008 DELPHI AUTOMOTIVE CLINTON, MS Cable Operator • Making sure cable wires were sorted and grouped accordingly before the process of concentric stranding could occur. • Grouped individual wires, conductors, and specific cables in a helical pattern in order to move into the next phase of the department process. • Responsible for welding or susing automotive parts together in preparation for production. EDUCATION University Of Phoenix Bachelor of Science in Business / Concentration in Human Resource Management: 2016 REFERENCES Available upon request 1620 E. Countyline Road, Ridgeland, MS 39157 Contact Number: (601) 383-4726 Email: Kstroud82@gmail.com