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Contributing to the transformation and growth of
the Palestinian economy
Knowledge Based Transformation Program
Prepared by: Ziad Jaser

 The ICT industry heavily depended on skilled human resources.
(>2000/year graduates from local universities with IT specializations).
 IT service delivery is borderless and will not be affected by
movement restrictions.
 The ICT industry has great exports potential for and bringing hard
currency.
 ICT is an enabling sector that will positively impact other
economic sectors in Palestine.
 Improvement in the ICT infrastructure and services will open new
horizons and have a positive impact on Palestinian lives – both
socially and economically.
November 7, 2015
Mercy Corps
Knowledge Based Transformation
Program Rational
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The ICT Program aims at developing the Palestinian knowledge-based industry
to contribute to the transformation and growth of the Palestinian economy.
 Investing Donors
 United State Agency for International Development (USAID)
 The British Consulate – Jerusalem (UKG CPP)
 European Union (EC-PFP)
 Other private donors (Monetary and in-kind support)
November 7, 2015
Mercy Corps
Program Overview
 Program’s Partners
 League Institutions: 12 non-governmental training and education institutions
 Intellect: The UK trade association for ICT and consumer electronics
 PITA: The Palestinian Information Technology Association of Companies
 IAESI: Israel Association of Electronics and Software Industries
 PICTI: The Palestine Information and Communications Technology Incubator
 Cisco
 Microsoft
 Intel
 Google
3

Assumption: with proper investments and interventions, the Palestinian ICT industry
will become the driving force behind the Palestinian economy.
 Market Mapping: Identify areas for business partnerships, niche areas of
cooperation, market needs and third party investment prospects by market assessment
and mapping of the Palestinian and regional ICT markets.
 ET Institutions capacity needs assessment: to improve the quality and
relevancy of the services training and education provided.
 Palestinian (ICT) companies GAP analysis: to develop their capacity and to
help them compete in the global market.
 Labor market assessment: to identify local market needs to develop market
driven training courses.
 Youth Employment strategy
November 7, 2015
Mercy Corps
Development Strategy
4

Improve the quality of products and services produced by
the Palestinian ICT industry and increase market access and
demand.
ICT Business Development Program

November 7, 2015 Mercy Corps
ICT BD Program
 Quality Management Training:
 CMMI (Capability Maturity Model Integration) training and
certification
 20 CEO and team leaders benefited.
 Project Management Training and certification (PMI).
 13 senior managers benefited.
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Improve the quality of products and services produced by
Palestinian companies

 Promotional website and marketing materials.
 B2B meetings, Networking workshops and
conferences.
 Business Development and Marketing Unit.
November 7, 2015
Mercy Corps
Market Access & Demand
Increase market access and demand for Palestinian products and services
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www.outsource2pal.com

 Organize visits of ICT experts and influencers to Palestine
 Participate in regional and international networking events
and ICT trade expos
 Organize visits to multinational companies’ facilities.
November 7, 2015
Mercy Corps
International Exposure
Improve Palestinian ICT Professionals exposure to International markets
and ICT culture
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Utilize knowledge-based interventions to youth improve
economic opportunities and strengthen the skills of the
rapidly growing Palestinian workforce
Youth & Workforce Development

Technical skills Development
 Mobile programming:
 J2ME (13), iPhone bootcamp (14),
advanced iPhone development (15)
 Web and Application Development:
Database & SQL, Advanced PHP
 25 ICT Professionals benefited
 Cisco certified Network Administrator
CCNA level 1,2,3,4
 145 graduated, 95% employment
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Provide Palestinian ICT professionals with market demanded technical
skills

Apprenticeship
 Subsidized apprenticeship training
at local and regional ICT
companies.
 95 apprentices at local
Palestinian companies
 31 apprentices at
International IT companies
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Provide newly graduated students with practical and on the job
training.

Entrepreneurship
 TeamStart Business creation program to provide
entrepreneurs with mentorship, business creation
and acceleration support
 93 professionals benefited.
 Entrepreneurship Workshops: for entrepreneurs
and technologists to exchange knowledge, knowhow
and initiate new businesses
o Startup Weekend (150 ICT Professionals
Participated)
o Hackathon (70 software developers
participated)
.
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Enhance entrepreneurship, marketing and business skills

Startups & Business Acceleration
 Access to investment capital: Improve
opportunities for Palestinian entrepreneurs to establish
high growth knowledge-based businesses
Seed-fund as investment in start-ups and business
expansions ($200,000 invested, 6 startup companies created)
 Self-employment opportunities: Create platform
for freelance developers to sharpen their skills and
earn money.
Arab Developer Network Initiative (ADNI) in
partnership with Google
November 7, 2015
Mercy Corps
Knowledge Based Transformation 13
Improve youth economic opportunities

Improve the quality and relevancy of the service Provided by
Educational and Training Institutions.
E & T Institutions Capacity building Program

Market-Driven Training courses
Salesian Technical School
 Industrial Automation (PLC) training course.
 $210,000 worth of Electro mechanical and pneumatic lab
equipment
 Training materials and software
 3 Training of trainer courses
Dar El-Kalima College
 Multimedia design and entertainment production.
 Complete Lab equipment
 Adobe Design suite and e-learning materials
 Autodesk entertainment production and e-learning materials
Jerusalem Industrial School
 Computer hardware, networks installations and electronic
maintenance.
 140,000 worth of lab tools and training equipment
November 7, 2015
Mercy Corps
Develop high quality, market demanded training courses

Internationally Certified Academies
Five Cisco certified training academies were established
 Training facilities infrastructure rehabilitation (4 institutions
benefited)
 Computers, lab equipment, network and software (5 training
labs equipped)
 Online International certified training curriculum and materials.
 ITE
 CCNA level 1,2,3,4
 Network security
 Teaching aid equipment (2 Interactive smart boards, 3 LCD
projectors)
 Training and certification of trainers.
 2 Cisco certified Maser Trainers
 8 Cisco certified trainers
November 7, 2015
Mercy Corps

Internationally Certified Academies
Three Microsoft IT Centers were established
 Training facilities infrastructure rehabilitation (2 institutions
benefited)
 Computers, lab equipment, network and software (3 training
labs equipped)
 Online International certified training curriculum and materials.
 Digital literacy
 Microsoft Office
 Advanced applications and web development
 Teaching aid equipment (1 Interactive smart boards, 2 LCD
projectors)
 Training and certification of trainers.
 10 Trainers were trained and certified
November 7, 2015
Mercy Corps

Life Skills Courses
 Entrepreneurship & Business training course: On-line
entrepreneurship and business skills training course (Bader Online)
 Intel Learn Program: to extends learning opportunities beyond the
classroom using an engaging project-centered approach
 Technology and Community: to tap into youth’s interest in their
communities and feed their curiosity with creative, technology-
driven projects.
 Technology at Work shows learners how computers are used in
a variety of jobs and careers
 Technology and Entrepreneurship Using Internet tools and
office applications, learners research and formulate a business
idea. Then they create and present a business plan for that idea
November 7, 2015
Mercy Corps
Develop Business, Entrepreneurship communication and problem solving
courses.

Organizational Capacity building
 Management Information System
 9 institutions Financial management systems
 4 Human resources management system
 3 Inventory and Assets management systems
 8 students records keeping and class room management system
 ICT Infrastructure,
 Networks installations
 Computer workstations and office equipment
 Software
 Network servers
 Staff training
 Server administration
 MS Office
 Web content management
 Online Resources
 Online Employment System
 Online Career Resource Center
 Virtual Training Resources Library
November 7, 2015
Mercy Corps
Improve the overall quality of services provided by institutions
19

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