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Keeping Your Digital Office Clean Wim Putzeys Panoptic

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Wim Putzeys
Wim Putzeys

Keeping your digital office clean through transactional content management, social content management, mobile devices, and cloud computing

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Keeping Your Digital Office Clean Wim Putzeys Business Meets IT – October 25, 2011
The Digital Office Is Everywhere 25/10/2011 2
Digital Information Is on Everything Source: IDC, Gartner, Morgan Stanley Research 25/10/2011 3
It Is Shared with Everyone Customers Partners Competitors Your organization Employees 25/10/2011 4
And There Is More of It Every Day 7910 Exabytes Age of the Exabyte Age of the Zettabyte (Transactions) (Interactions) 1227 Exabytes Source: IDC, 2011 130 Exabytes 2005 2010 2015 25/10/2011 ºÝºÝߣ 5
So… Where is Information In Your Organization? 25/10/2011 6
Keeping Your Digital Office Clean  Yesterday’s achievements  Content management today  Tomorrow’s opportunities and challenges 25/10/2011 7
Yesterday’s Achievements, Relevant Today Source: iht.com 25/10/2011 8
Transactional Content Management  Structured, repititive content-driven processes e.g. processing invoices, forms, cases, contracts,…  Productivity  Less paper and paper storage  Faster distribution and organization of work  Improved service through easier status tracking  Cheaper digital archiving  Compliance  Easier access control  More reliable and complete audit logs  Better discoverability  Easier content lifecycle management 25/10/2011 ºÝºÝߣ 9
Transactional Content Management Task & User Document View Manager Reporting View Analyst Process View Business Process Business Activity E-mail/Office Fax Management Monitoring Document Records Capture Management Management Paper E-forms Integration Storage & Archiving CRM ERP GIS DW/BI 25/10/2011 ºÝºÝߣ 10
Transactional Content Management Desktop Validation scanning High-volume, high predicatability Case management Bulk scanning (mailroom) Capture server Multifunctional Occasional small volume Bulk scanning Validation (outsourced) (outsourced) Current and legacy bulk scanning 25/10/2011 ºÝºÝߣ 11
Transactional Content Management 25/10/2011 ºÝºÝߣ 12
Transactional Content Management 25/10/2011 ºÝºÝߣ 13
Note: list not exhaustive, focused on Belgium, order does not imply ranking Transactional Content Management Microsoft Tibco Agilepoint Sharepoint 2010 BPM Tools Global 360 Open Text Nintex Activiti Livelink Hummingbird ECM Suites Oracle Alfresco Capture Tools UCM EMC Captiva IBM Epehesoft EMC Filenet Documentum Recomatics Readsoft IBM Datacap NSI Autostore • Open source 25/10/2011 ºÝºÝߣ 14
Keeping Your Digital Office Clean  Yesterday’s achievements  Content management today  Tomorrow’s opportunities and challenges 25/10/2011 15
Social Content Management Um… 25/10/2011 ºÝºÝߣ 16
Social Content Management  Ad hoc, unstructured processes  Efficiency: Connect  Find information faster  Rely less on e-mail  Save on travel costs  Cohesion, loyalty Communicate  Lateral and bottom-up communication  Feedback  Innovation Collaborate 25/10/2011 ºÝºÝߣ 17
Transactional Content Management • Find information through people other • Invite • Tag (yourself) • Subscribe (pull, not push personalization) • Tweet • Ask a question Connect 25/10/2011 ºÝºÝߣ 18
Transactional Content Management • Share and collaborate realtime (save on travel and e-mail) • Check presence • VOIP, video conference, chat (save on communication delays and costs) Communicate 25/10/2011 ºÝºÝߣ 19
Transactional Content Management • Share and collaborate Collaborate realtime (save on e-mail) • Version • Tag • Send Tasks and reminders • Comment and rate (wisdom of the crowd) 25/10/2011 ºÝºÝߣ 20
Social Content Management  Beware: social content ≠ transactional content  Decrease treshold to increase participation  Go easy on the metadata  Do not supersilo – consider enterprise search instead 25/10/2011 ºÝºÝߣ 21
Social Content Management 25/10/2011 ºÝºÝߣ 22
Social Content Management  Lower treshold ≠ no governance  Social code of conduct  Rules for creating and destroying/archiving workspaces  Rules for transfering and classifying reference content from workspaces  Monitoring through content metrics 25/10/2011 ºÝºÝߣ 23
Social Content Management Skype Cisco Note: list not exhaustive, focused on Belgium, order does not imply ranking Microsoft Social Communication Open Text Sharepoint + Lync Vignette Yammer Google+ Box.net Oracle Portals Portal/WebLogic Social Collaboration Portal/AquaLogic Jive GoogleDocs BaseCamp Portal/Glassfish/Peoplesoft Portal/Webcenter Portal + Liferay BlueKiwi Lotus Notes UCM KnowledgePlaza SAP IBM Netweaver Portal Websphere Portal + Lotus + DM + Trex WCM + Lotus Quickr + Enterprise Search Lotus Connection + Lotus Autonomy IDOL Sharepoint FAST Sametime IBM Content Google SA • Open source Analytics and ES GoogleApps Lucene 25/10/2011 ºÝºÝߣ 24
Keeping Your Digital Office Clean  Yesterday’s achievements  Content management today  Tomorrow’s opportunities and challenges 25/10/2011 25
Looking Ahead  ECM in the Cloud  Mobile ECM  Big content/data 25/10/2011 ºÝºÝߣ 26
ECM in the Cloud  Many ECM players in the public cloud, including:  Sharepoint 365  Box.net  IBM Websphere stack on Amazon EC2  Google Docs  Faster setup, more flexible scaling, pay per use 25/10/2011 ºÝºÝߣ 27
ECM in the Cloud  Connecting inhouse repositories to the cloud 25/10/2011 ºÝºÝߣ 28
Mobile ECM 25/10/2011 ºÝºÝߣ 29
Big Content/Data  Use content, logs and content interaction data for:  Classification: taxonomy development  Governance: retention management  Intelligence: sentiment analysis, network analysis, trend analysis  BI and search converge for analytics 25/10/2011 ºÝºÝߣ 30
Transactional Content Management 25/10/2011 ºÝºÝߣ 31
Thank You Questions? For more information, please contact: Panoptic NV Wim Putzeys Veldkant 31, B-2550 Kontich +32 (0)3 443 20 75 wim.putzeys@panoptic.biz www.panoptic.biz

More Related Content

Keeping Your Digital Office Clean Wim Putzeys Panoptic

  • 1. Keeping Your Digital Office Clean Wim Putzeys Business Meets IT – October 25, 2011
  • 2. The Digital Office Is Everywhere 25/10/2011 2
  • 3. Digital Information Is on Everything Source: IDC, Gartner, Morgan Stanley Research 25/10/2011 3
  • 4. It Is Shared with Everyone Customers Partners Competitors Your organization Employees 25/10/2011 4
  • 5. And There Is More of It Every Day 7910 Exabytes Age of the Exabyte Age of the Zettabyte (Transactions) (Interactions) 1227 Exabytes Source: IDC, 2011 130 Exabytes 2005 2010 2015 25/10/2011 ºÝºÝߣ 5
  • 6. So… Where is Information In Your Organization? 25/10/2011 6
  • 7. Keeping Your Digital Office Clean  Yesterday’s achievements  Content management today  Tomorrow’s opportunities and challenges 25/10/2011 7
  • 8. Yesterday’s Achievements, Relevant Today Source: iht.com 25/10/2011 8
  • 9. Transactional Content Management  Structured, repititive content-driven processes e.g. processing invoices, forms, cases, contracts,…  Productivity  Less paper and paper storage  Faster distribution and organization of work  Improved service through easier status tracking  Cheaper digital archiving  Compliance  Easier access control  More reliable and complete audit logs  Better discoverability  Easier content lifecycle management 25/10/2011 ºÝºÝߣ 9
  • 10. Transactional Content Management Task & User Document View Manager Reporting View Analyst Process View Business Process Business Activity E-mail/Office Fax Management Monitoring Document Records Capture Management Management Paper E-forms Integration Storage & Archiving CRM ERP GIS DW/BI 25/10/2011 ºÝºÝߣ 10
  • 11. Transactional Content Management Desktop Validation scanning High-volume, high predicatability Case management Bulk scanning (mailroom) Capture server Multifunctional Occasional small volume Bulk scanning Validation (outsourced) (outsourced) Current and legacy bulk scanning 25/10/2011 ºÝºÝߣ 11
  • 14. Note: list not exhaustive, focused on Belgium, order does not imply ranking Transactional Content Management Microsoft Tibco Agilepoint Sharepoint 2010 BPM Tools Global 360 Open Text Nintex Activiti Livelink Hummingbird ECM Suites Oracle Alfresco Capture Tools UCM EMC Captiva IBM Epehesoft EMC Filenet Documentum Recomatics Readsoft IBM Datacap NSI Autostore • Open source 25/10/2011 ºÝºÝߣ 14
  • 15. Keeping Your Digital Office Clean  Yesterday’s achievements  Content management today  Tomorrow’s opportunities and challenges 25/10/2011 15
  • 16. Social Content Management Um… 25/10/2011 ºÝºÝߣ 16
  • 17. Social Content Management  Ad hoc, unstructured processes  Efficiency: Connect  Find information faster  Rely less on e-mail  Save on travel costs  Cohesion, loyalty Communicate  Lateral and bottom-up communication  Feedback  Innovation Collaborate 25/10/2011 ºÝºÝߣ 17
  • 18. Transactional Content Management • Find information through people other • Invite • Tag (yourself) • Subscribe (pull, not push personalization) • Tweet • Ask a question Connect 25/10/2011 ºÝºÝߣ 18
  • 19. Transactional Content Management • Share and collaborate realtime (save on travel and e-mail) • Check presence • VOIP, video conference, chat (save on communication delays and costs) Communicate 25/10/2011 ºÝºÝߣ 19
  • 20. Transactional Content Management • Share and collaborate Collaborate realtime (save on e-mail) • Version • Tag • Send Tasks and reminders • Comment and rate (wisdom of the crowd) 25/10/2011 ºÝºÝߣ 20
  • 21. Social Content Management  Beware: social content ≠ transactional content  Decrease treshold to increase participation  Go easy on the metadata  Do not supersilo – consider enterprise search instead 25/10/2011 ºÝºÝߣ 21
  • 23. Social Content Management  Lower treshold ≠ no governance  Social code of conduct  Rules for creating and destroying/archiving workspaces  Rules for transfering and classifying reference content from workspaces  Monitoring through content metrics 25/10/2011 ºÝºÝߣ 23
  • 24. Social Content Management Skype Cisco Note: list not exhaustive, focused on Belgium, order does not imply ranking Microsoft Social Communication Open Text Sharepoint + Lync Vignette Yammer Google+ Box.net Oracle Portals Portal/WebLogic Social Collaboration Portal/AquaLogic Jive GoogleDocs BaseCamp Portal/Glassfish/Peoplesoft Portal/Webcenter Portal + Liferay BlueKiwi Lotus Notes UCM KnowledgePlaza SAP IBM Netweaver Portal Websphere Portal + Lotus + DM + Trex WCM + Lotus Quickr + Enterprise Search Lotus Connection + Lotus Autonomy IDOL Sharepoint FAST Sametime IBM Content Google SA • Open source Analytics and ES GoogleApps Lucene 25/10/2011 ºÝºÝߣ 24
  • 25. Keeping Your Digital Office Clean  Yesterday’s achievements  Content management today  Tomorrow’s opportunities and challenges 25/10/2011 25
  • 26. Looking Ahead  ECM in the Cloud  Mobile ECM  Big content/data 25/10/2011 ºÝºÝߣ 26
  • 27. ECM in the Cloud  Many ECM players in the public cloud, including:  Sharepoint 365  Box.net  IBM Websphere stack on Amazon EC2  Google Docs  Faster setup, more flexible scaling, pay per use 25/10/2011 ºÝºÝߣ 27
  • 28. ECM in the Cloud  Connecting inhouse repositories to the cloud 25/10/2011 ºÝºÝߣ 28
  • 29. Mobile ECM 25/10/2011 ºÝºÝߣ 29
  • 30. Big Content/Data  Use content, logs and content interaction data for:  Classification: taxonomy development  Governance: retention management  Intelligence: sentiment analysis, network analysis, trend analysis  BI and search converge for analytics 25/10/2011 ºÝºÝߣ 30
  • 32. Thank You Questions? For more information, please contact: Panoptic NV Wim Putzeys Veldkant 31, B-2550 Kontich +32 (0)3 443 20 75 wim.putzeys@panoptic.biz www.panoptic.biz